HealthcareX does not offer refunds. If an exhibitor is unable to attend a Opportunity Expo (“Expo”) for which it has already registered, HealthcareX will make every effort to allow the exhibitor to attend a future Expo, provided the exhibitor attends the Expo within twelve months of the Invoice Date. However, to qualify, HealthcareX must receive a cancellation request at least ten business days' prior to the date of the Expo for which you were registered. Unpaid invoices must be paid whether or not the exhibitor attends the event for which it originally registered. Cancellation requests must be sent via e-mail to firstname.lastname@example.org, and must be received by the stated cancellation deadline. If a cancellation request is received fewer than ten business days before the Expo, or if the exhibitor does not show up at the Expo at all, then that exhibitor will not be entitled to transfer its registration to a new Expo.