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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Bilingual Customer Service Representative II (Spanish/English)
Hybrid (Office & Home position)
located in Middletown, PA
Join the Conduent Customer Service Team
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! ?
Working for you:
Bi-weekly pay at $17.50 per hour (which may be below your states minimum wage, please take this into consideration when applying)
Training & Production Schedule: Monday-Friday 8:00am-5:00pm EST (Training will be the first 4 weeks)
Hybrid Position: Work part of the week in the office and the remainder remotely from home.
- Paid Training
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so youll be able to thrive both personally and professionally.
- Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
About the Role:
The call center located in Middletown, Pennsylvania is a growing, high volume call center that services child support service calls for the Commonwealth of Pennsylvania. The call center is an inbound & outbound call center with a strong commitment to exceptional customer service.
- Ability to answer calls timely, as they are automatically received through blended call queues
- Ability to answer incoming chat inquiries in a timely and accurate manner
- Provide a one call resolution through asking pertinent questions to understand members concerns
- Updating member information efficiently and accurately through active listening
- Maintain up-to-date product knowledge through offered trainings
- Utilizing soft skills while engaging with members
- Maintain a calm & positive demeanor while engaging with members
- Excellent time management & multitasking skills
- Reviewing Quality Assurance assessments within a timely manner
- Escalating member concerns to the call center management team
- Maintain adherence to all key performance indicators as set forth within the call center & corporate guidelines
- All other duties as assigned
Those successful in this role:
- Punctual, reliable, & consistent attendance
- Display effective communication & ability to follow communication procedures/guidelines
- Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs.
Requirements:
- High School diploma or GED
- Minimum of one year of experience in a customer service roll and call center experience preferred
- Ability to pass a background check, fingerprinting, and credit check.
- Ability to sit for long periods of time.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50 per hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
- locations
- Madison 4407 Cottage Grove
- time type
- Full time
- posted on
- Posted 3 Days Ago
- job requisition id
- JR103227
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process.
The Residential Loan Officer is responsible for the origination of regulatory compliant residential loan applications and for developing client referral relationships with realtors, builders, attorneys and other centers of influence as well as expanding and deepening customer relationships by identifying customers' needs and matching their needs with product selections and resources within the colleague's assigned business line and across all business lines of Associated Bank. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.This person will,
Follow up on leads generated by personal effort, regular contact from within the industry, call-in/walk-in inquiries, in addition to the support enhancements from Bank advertising, and direct mail efforts.
Actively solicitation and origination of mortgage loan programs to all prospective borrowers including in low to moderate areas, and low to moderate income individuals. You will serve as the liaison to local, state, and federal government agencies, as well as not for profit community development groups.
Identify needs and cross-sell other Bank products and services to established cross-sale targets including checking accounts, savings accounts, home equity loans/lines, and mortgage life & disability insurance, or refer customers to business partners within and across line of business who can best meet those needs.
Promote the Bank's loan programs in the community through regular contact with real estate realtors, builders, attorneys, and other centers of influence.
Prepare records and reports as requested regarding loan solicitation, origination, and closing activities.
Requirements Education
Bachelor's Degree or equivalent combination of education and experience Required
Experience
1-3 years Residential loan processing or origination with a financial institution or mortgage banking company. Required
In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused?Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave,?an?employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment?and insurance benefits.
Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.?Join our community on Facebook , LinkedIn and X .
Compliance Statement
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.
Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.
Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer . Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish . Know Your Right to Work English or Spanish .
Associated Bank is Pay Transparency compliant.
The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.
$17.00 - $25.85 per hour