Search Jobs

RN Care Manager - Occasional - Days

The Care Manager is responsible for completing a comprehensive assessment to determine the correct services and benefits based on medical necessity for an enrollee. Provides plan education, transition of enrollees to clinical services based on Department of Health (DOH) guidelines. Care management providing advocacy, coordination and oversight of all healthcare services for an enrollee striving to deliver the best care at the right time and in the most-cost effective while meeting quality outcome standards for the enrollee case load assigned. Complies with all state and federal regulations including Health Insurance Portability and Accountability Act (HIPAA).

Core Job Responsibilities:

• Identifies and coordinates enrollee services as provided by the plan and services that are not a benefit of the plan (Medicare Services).
• Completes comprehensive assessment using the DOH approved tool to determine eligibility of medically necessary services.
• Educates and completes with enrollee all necessary consents and documentation.
• Initiates and carries out continuous assessment of physical, emotional, social, cultural, economic, and environmental needs of the enrollee and coordinates services for needs as determined.
• Observes the enrollee for changes in condition and follows up with appropriate services or providers to attempt to prevent disease exacerbations.
• Develops, monitors and revises a Plan of Care with the enrollee or enrollee's designee that has problem, enrollee centered goals and interventions.
• Implements orders for Durable Medical Equipment items and treatments as prescribed by the physician, submitting and maintaining appropriate medical orders and documentation.
• Completes documentation per company standards/policy utilizing an Electronic Medical Record (EMR) system.
• Participates in Marketing Activities as requested by Executive Director or Designee.
• Accepts assignments and performs duties within their nursing scope of practice, seeking and obtaining sufficient information/education necessary to function effectively in the managed long term care setting.
• Participates in departmental and organizational committees and meetings as applicable.
• Participates in the orientation of new staff, mentors peers, and promotes collaborative teamwork.
• Performs all duties and responsibilities in accordance with the Nurse Practice Act and in accordance with the basic principles of professional nursing.
• Maintains a working knowledge of, and adheres to applicable federal/state regulations including, but not limited to, patient confidentiality, release of information, and HIPAA.
• Performs other related duties as requested by the Executive Director or Clinical Services Manager.
• Clarity issues and actively addresses concerns in a timely manner.
• Ability to manage conflict, stress, and multiple simultaneous work demands in an effective, professional manner.
• Ability and willingness to self-motivate, prioritize, and be willing to change processes to improve effectiveness efficiency.
• Adapts to changing enrollee or organizational priorities.
• Ability to make independent decisions in accordance with established policies and procedures.

Education/Experience Requirements:

• REQUIRED: Computer literacy, including but not limited to data entry, retrieval, and report generation. Excellent written, verbal and listening communication skills. Strong organizational and time management skills. Ability to work with patients/families of all ages and in a variety of settings, including inpatient facility and patients' homes presenting diverse physical conditions and social/cultural environments. Ability to drive to and from a variety of settings in varying weather conditions.
• PREFERRED: 1-2 years in community based care or health care area that cares for the community population.

Licensure/Certification Requirements:

• REQUIRED: Licensed and currently registered to practice as a Registered Professional Nurse or BSN in New York State, with preferred 1-2 years in community based care or health care area that cares for the community population. Valid New York State driver's license and personal vehicle. Current Basic Life Support (BLS) Certification.

Disclaimer: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Job Details:

• Req Id: 92468
• Department: CARE MANAGEMENT SERVICES
• Shift: Days
• Shift Hours Worked: 8.00
• FTE: 0.19
• Work Schedule: HRLY NON-UNION-8 HR
• Employee Status: A7 - Occasional
• Union: Non-Union
• Pay Range: $31 - $45 Per Hour

Nearest Major Market: Utica

RN - IMC

Ready for your next adventure? Axis Medical Staffing, one of the leading Travel Nursing Companies in the nation, has an immediate shift IMC opening in Utica, New York.

This job is expected to close within 30 days.

Job Summary

• Specialty: IMC
• City: Utica
• State: New York
• Start Date: 08/31/2026
• End Date: 11/28/2026
• Shift Hours: Day 12x3
• Active and Unencumbered State License
• At least 2 years of current experience

Who you`d be working for?

Since 2004, Axis Medical Staffing has excelled in connecting adventurous travel nurses with amazing opportunities throughout the country, setting us apart from the rest. We`re not a small, inexperienced company; in fact, we offer a vast range of nationwide travel nursing contracts, rivaling even the largest corporate "big box" staffing agencies. Our passion lies in helping our travelers achieve their career goals while delivering an unforgettable travel nursing experience.

Rock Star Status

• BetterNurse.org names Axis the Best Travel Nursing company in 2025
• BluePipes Names Axis the #1 Travel Nursing Agency in 2024
• VeryWell Health recognizes Axis as having the best customer service in 2024
• Inc. 5000 Recognizes Axis Medical Staffing as a fastest growing company in 2024
• Many more recognitions on our site! Check it out.

Perks of being an Axis Rock Star

• Competitive Compensation Paid Weekly
• Personalized Housing Options
• Comprehensive & Affordable Health Insurance
• Pet Friendly We pay for pet deposits!
• Company matching 401k with immediate vesting
• State license and Travel reimbursement
• Single point of contact recruiter
• Referral program

At Axis, you`re more than just a number. With a dedicated single point of contact, join our team and enjoy an unparalleled, personalized experience. Apply today!

Axis is an Equal Opportunity Employer

Client Details City Utica State NY Job Board Disclaimer Weekly Pay is only an estimate and actual pay may vary depending on seasonal adjustments and other benefits.

Dental Hygienist

Specialty/Setting: Private Dental Clinic

Schedule: 40 hours per week.

Ideal Start Date: ASAP

Job Requirements: Must possess an Active Hygiene license in FL.

Compensation: Hourly range of $45-50 per hr, commensurate with experience.

Benefits: Full benefits

Position Type: W2.

HealthPlus Staffing is National Leader in the Healthcare Staffing Industry. We partner up with top facilities nationwide with the focus of finding them highly qualified candidates.

We will put you in front of the decision makers.

We will provide feedback on your application.

We will work on your behalf to obtain as much info as you need to make a well-informed decision.

Family Medicine Opportunity

UPMC is actively recruiting Primary Care Physicians to be placed throughout our growing network of more than 225 locations throughout Pennsylvania, Maryland, and New York! Opportunity Locations:

• Harrisburg, PA
• Pittsburgh, PA
• Seneca, PA
• Somerset, PA
• Cumberland, MD
• Kane, PA
• Hermitage, PA
• Jamestown, NY
• Erie, PA
• Altoona, PA
• Williamsport, PA
• Wellsboro, PA
• Carlisle, PA

Opportunity Highlights:

• Outpatient only, M-F opportunities, no call
• Sign-on bonus, loan repayment, competitive salary
• Visa sponsorship available at some locations

Client Details City Harrisburg State PA

Frozen Foods Clerk

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Frozen Department Manager; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they're looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
• Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).
• Builds end caps display and fills these areas through the week as necessary.
• Unloads trucks, checks in product, puts product away, and may review invoices.
• Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Orders product and supplies as necessary.
• Assists with inventory.
• Prices products for customers as necessary.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience:

No education requirement. Six months or less of similar or related work experience preferred.

Physical Requirements:

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

Pallet jacks, register systems, two wheeler, box cutters, box crusher and C.A.R.S. reordering system

Contacts:

Has daily contact with customers and suppliers/vendors.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.

Branch Manager

Ferguson is currently seeking a Branch Manager to lead our Wilmington, NC waterworks branch operations. This is a hands-on leadership role responsible for supervising daily operations, leading a team, and ensuring outstanding customer service. The ideal candidate is a proactive problem-solver with strong operational and financial competence.

Position Details:

• Reports to the Senior General Manager
• Direct oversight of 5-7 associates
• Manages branch volume of $40M

Key Responsibilities:

• Operational Management: Run day-to-day operations, including inventory, shipments, and customer service.
• Leadership: Supervise and train warehouse and customer service personnel.
• Hands-on Role: Perform duties such as shipping, receiving, and customer service, especially in coverage situations.
• Safety and Compliance: Lead the way in upholding top-tier safety standards, ensuring full compliance with company policies and legal regulations.
• P&L Responsibility: Oversee financial performance, budgeting, and capital planning for the branch.
• Relationship Management: Develop and maintain relationships with customers, internal stakeholders, and vendors.
• Problem Solving: Use data to make decisions and improve performance.
• Supervisory Duties: Conduct all aspects of employee management, including hiring and scheduling.

Qualifications:

• Proven experience in day-to-day branch functions and people management
• Water, wastewater or related infrastructure industry experience
• Strong leadership and team-building skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in using data to drive decisions.
• Understanding of sales side of the business and how to influence sales
• Strong relationship building skills (customers, vendors, associates, etc)
• Knowledge of safety regulations and compliance standards.
• Financial literacy with experience managing budgets and P&L statements.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range: $4,766.67 - $11,816.67

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Project Manager

Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve.

Group: Utility Infrastructure

Location: Evansville, IN

Project Managers oversee all aspects of our design projects, are responsible for their successful execution and delivery (technically, financially), and develop/maintain client relationships. They are expected to have sufficient project experience, technical expertise and communication skills to represent American Structurepoint in a positive and effective manner with clients, governmental agencies and the general public. They are expected to set an example for production staff by properly complying with all company and group policies and procedures.

Responsibilities

Specific Duties

• Project Managers work under the direction and mentoring of Team Leaders, Technical Directors and the Group Leader and are expected to be proficient at all of the engineering tasks of Staff and Project Engineers, and must also be proficient at: Taking full ownership of, and managing all aspects of, projects from conception to completion.

Technical

• Oversee Utility Infrastructure planning, studies and design projects, which may include: regulatory compliance, funding sources, alternative project delivery, construction, utility management, drinking water (source of supply, treatment, residuals handling, pumping, distribution, storage), wastewater (collection, CSOs, lift stations, treatment, biosolids), and stormwater management (drainage, green infrastructure)

Project Development/Planning

• Prepare scopes of work, fee justifications, and contracts for each project
• Coordinate marketing/resume materials
• Assist in development of proposal for project work, scope of work, services, subconsultant agreements and fees (or work with appropriate staff to get this accomplished)
• Establish a project plan including schedule with major deliverables and quality review milestones, file management, risk register, staffing needs, and budget with man-hour utilization and revenue forecasts
• Coordinate each project with the client, regulatory agencies, utility companies, and land acquisition professionals as necessary to drive the project schedule
• Coordinate each project with other department's schedules through the Group Leader to promote productivity and cooperation among the project team
• Coordinate each project with subconsultants' expertise and work schedules
• Set up project in accounting software
• Other duties as assigned

Project Execution

• Delegating/directing the work of, and mentoring production staff to accomplish project goals within budget and schedule, while maximizing productivity and profitability
• Identify project roadblocks, troubleshoot and resolve them, responding to construction-related problems as quickly as possible
• Serve as representative of firm at all required meetings, leading client coordination, project team coordination (including subconsultants), design, and construction progress. Prepare meeting minutes including discussion topics, major decisions, running action item list, and information needs
• Prepare/conduct technical writing and presentations

Project Administration

• Monitor projects with respect to scope progress, schedule, budget and staffing
• Prepare and distribute project progress reports to client and project team including: items accomplished, items planned, schedule/budget updates, action item list update, information needs, invoicing and accounts receivables
• Manage scope creep by monitoring and documenting progress to determine if additional services are warranted. Aggressively seek additional compensation for work outside the original scope of each project, preparing contract amendments as necessary
• Maintain and share updates with project team: project plan, schedule, risk register, file management, client correspondence documentation
• Monitor/forecast labor needs weekly. Coordinate with Team Leaders, Group Leader and other Project Managers for allocation of personnel to staff each project. Collaborate with other Project Managers to manage workload distribution and project resources
• Control revenue recognition and billing in accounting software for assigned projects
• Forecast revenue projections monthly
• Communicate with Group Leader on potential risks
• Complete project closeout requirements (documentation, archiving, accounting, marketing, resumes, celebration, lessons learned, etc.)

Quality Assurance

• Mentor and provide direct hands-on assistance when teaching new design elements, oral and writing skills to design engineers and technicians
• Supervise the work of all project personnel so each project meets professional standards, follows the established quality management plan, and maintains the established budget and schedule
• Review the final design documents and calculations prepared by Engineers and Technicians for completeness and accuracy prior to every submittal
• Review work that is performed by other engineering disciplines and/or subconsultants to identify and resolve design conflicts and for contract compliance
• Facilitate quality review process for design approach, constructability and accuracy

Client Management

• Be responsive to all client requests
• Maintain positive relationships with clients to resolve all project questions such as project scope, design exceptions, project development process, schedule, extra work, and billings
• Maintain positive relationships with existing clients focused on developing profitable repeat work, communicating with, and providing technical support to, the business development team

Training

• Participate in local and/or national industry, professional, and community organizations
• Continuing education in support of engineering certifications/licensure, remaining current with design best practices, industry standards, emerging technologies and to enhance skills in other relevant areas including, but not limited to:
• Project management
• Accounting software
• Agreements, including alternative project delivery
• Fee development
• Risk, liability, and claims process
• Public speaking
• Leadership skills

Performance Metrics

• Utilization rate goal of 80%
• Successful completion of projects
• Quality of deliverables as measured by client satisfaction and construction process
• Profitability of projects
• Level of client relationships maintained
• Staff development

Travel

• Occasional day trips to project sites and client meetings

Field Work

• Occasional site visits, construction observation

Qualifications

• Registered engineer with 7+ years diversified Utility Infrastructure experience (up to one year of graduate school can be considered as part of the years of relevant experience)
• Experience in utility infrastructure engineering and construction projects (drinking water, wastewater, stormwater)
• Proven project management abilities resulting in on-time and on-budget delivery, along with maximizing profitability
• Strong written and verbal communication skills

Physical Demands:

The physical demands described here are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made for individuals with disabilities.

• Prolonged sitting at a computer workstation.
• Ability to communicate clearly both verbally and in writing.
• Close vision for computer and document review.
• Occasional walking, standing, or reaching as necessary.
• Ability to lift up to 15 pounds.
• Consistent, reliable attendance and punctuality.

Senior Electrical Preconstruction Manager

Ryan Companies US, Inc. has an immediate career opportunity for a Senior Electrical Preconstruction Manager to join our National Mission Critical team!

The Senior Electrical Preconstruction Manager provides preconstruction and estimating leadership and expertise to projects and project teams. The Senior Preconstruction Manager is responsible for creating cost models, estimates, reviewing and advising staff estimates, training, value analysis, and sales/marketing for the Electrical Scope of work.

Some things you can expect to do:

• Work with project managers to develop conceptual and detailed estimates at varying stages of design for the Electrical Scope of work.
• Scope, compare and select subcontractors based on best value and project requirements.
• Solicit subcontractor pricing and evaluate for budgeting and bid proposals.
• Perform quantity take-offs of all Electrical systems
• Record final estimates and maintain cost history.
• Support the development, architectural, and construction team with preconstruction expertise including value design, costs, project schedule, procurement, and project pursuits.
• Assist in training Cost Engineers and Project Management staff.
• Provide direction and an understanding for the Electrical project scope, market pricing, and available resources.
• Assist clients and developers with conceptual budgets.
• Strong communication to ensure team members understand scope inclusions, exclusions and delineation points.
• Provide assistance to field team to develop early project schedule.
• Develop clear understanding of clients project requirements.
• Evaluate different construction means and methods for project schedule and cost impacts.
• Work with a diverse team of architects, engineers, consultants and commissioning agents for early project planning and evaluation of design requirements and intent.
• Assist field team in identifying temporary Electrical system needs for projects.
• Provide design set constructability reviews related to the Electrical Scope.
• Assist project team in early Electrical subcontractor agreement negotiations and change requests.
• Develop contacts and quickly builds relationships with potential clients.
• Make effective and convincing formal sales presentations to prospective customers.

Job Requirements:

• Bachelor's degree in Engineering, Architectural or Construction Management degree (or equivalent work experience).
• At least 10 years of proven experience in the commercial/electrical construction industry (Mission Critical Data Center experience preferred).

You will really stand out if you:

• Have Mission Critical Data Center project experience.
• Have preconstruction experience with an Electrical subcontractor.
• Have experience with early procurement of scopes/equipment.
• Have experience evaluating sustainable initiatives for Electrical Systems.
• Understand construction means and methods, building types, and procurement methods.
• Have proficiency with CSI and Uniformat II work breakdown structures.
• Can perform thoughtful and accurate quantity take offs, and summarize data in a meaningful way.
• Can demonstrate working knowledge of DESTINI Estimator, Microsoft Excel, OST, and Bluebeam.
• Communicate proactively and effectively, focus on customers, and display a high level of professionalism, honesty, and integrity.

Compensation:

The salary range is $140,000 - $180,000. The salary base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission and/or an incentive program.

Eligibility:

Position requires verification of employment to work in the U.S.

Benefits:

• Competitive Salary
• Medical, Dental and Vision Benefits
• Retirement and Savings Benefits
• Flexible Spending and Health Savings Accounts
• Life Insurance
• Short-Term and Long-Term Disability
• Educational Assistance
• Paid Time Off (PTO)
• Employee Assistance and Wellness Programs
• Parenting Benefits
• Employee Discount Programs
• Pet insurance
• Ryan Foundation charitable matching funds
• Paid Time for Volunteer Events

Disclaimer: Eligibility may vary based on factors such as role, hours worked, employment status, length of service, location, and other considerations. Detailed information will be shared with eligible candidates during the hiring process, and the official terms and conditions will be outlined in each individual offer document.

Ryan Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Notice to Candidates:

Please be advised that initial outreach regarding employment at Ryan Companies will only occur via email from the domain @ryancompanies.com email address. If you recieve communication from someone you believe is impersonating Ryan Companies, please report it to us at humanresources@ryancompanies.com

Non-Solicitation Notice to Recruitment Agencies:

Ryan Companies kindly requests that recruitment agencies and third-party recruiters do not submit unsolicited resumes or candidate information to any Ryan Companies employee or office. Ryan Companies will not be responsible for any fees or expenses associated with unsolicited submissions. If recruitment services are required, we will reach out directly to agencies on our approved vendor list. We appreciate your understanding and cooperation.

Tax Consultant

Conduct tax interviews with clients

Increase retention of all clients

Offer additional products and services

Generate business growth by supporting business to business sales activities

Provide IRS audit support & attend audits as needed

Further develop tax expertise

Mentor and support teammates

High School Diploma or equivalent

Experience completing individual returns

Tax planning and audit support

Ability to effectively communicate in person and in writing

Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course 1

Additional experience for this position is acquired through training upon hiring

Knowledge and experience with a Windows-based computer system

Experience working in a fast-paced customer service environment

Availability to work in multiple locations and multiple hours

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

#31910

Service Manager/Service Technician

We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.

Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.

We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.

We are currently looking for a Service Manager/Service Technician to join us in our Wilmington store.

Purpose:

Responsible for effectively coordinating service activities within the service department, facilitating maintenance and repairing customer equipment thereby leading to excellent customer satisfaction, attracting and retaining outstanding talent, and effectively engaging with customers and department personnel. These activities will lead to the safe, efficient, and profitable operation of the service department. Percentage of time allocated to each set of functions will vary and is based on the size of the location and the volume of work completed.

Basic Functions and Responsibilities:

Service Technician:

• Performs basic and advanced diagnostics and repairs on agricultural and turf equipment
• Responsible for the disassembly, assembly, and repair of machines and components
• Prepares all forms (detail of work performed on repair orders) required in conjunction with job assignments
• Participates in all technician training programs as directed by the company
• Accounts for all billable hours and materials used in performing work duties
• Ensures that work area is clean and ready for the next job

Service Manager:

• Assists service writer in answering telephone calls from customers when they are experiencing mechanical/technical problems with equipment.
• Acts as lead in the Service Department in determining the complaint, cause of failure, and correction needed to properly repair equipment to customer's satisfaction.
• Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal
• Reviews all management reports necessary to audit the performance of department and individual employees. Service Manager oversees the Repair Order process or is responsible for completion of Repair Orders in the absence of the Service Writer. The Repair Order process involves reviewing the time required for repair, parts used during the job, and the final invoice presented to the customer for payment.
• Oversees job quoting process and ensures proper use of standard job codes when possible
• Notifies the customer of any additional work required on equipment, for proper and safe operation by the customer
• Schedules and assigns jobs and work to technicians according to their mechanical skills and knowledge. Quality Equipment, LLC handles a broad range of products that include riding lawn mowers, commercial mowing equipment, utility vehicles, utility tractors, row-crop tractors, agricultural implements, and skid steer loaders. Common repairs involve gasoline engines, diesel engines, transmissions, etc.
• Ensures that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer's requirements
• Ensures that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order. Reports any issues with shop tools, equipment or vehicles that are in a serviceable condition or are unsafe for use to the Division Aftermarket Manager
• Assists with the development and training of Service Department personnel and completes performance reviews for Service Department staff with the Division Aftermarket Manager
• Monitors service department processes and employee actions to ensure compliance with the Quality Equipment Safety Manual. Works with other Service Department employees to maintain a clean work area and performs work in a neat and orderly fashion
• Schedules routine maintenance of Company-owned vehicles
• Executes annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
• Performs other managerial duties, as required, and location functionality duties, as needed
• Always conducts self so as to be an ambassador of the dealership

Experience, Skills, and Knowledge Requirements:

• High School Diploma or equivalent experience required
• 1+ year(s) of experience performing service repairs
• Ability to write diagnosis and work completed on routine reports (repair orders)
• Proficient knowledge of engines, transmissions, electrical systems and/or hydraulic systems
• Ability to use personal computer and various types of diagnostic equipment
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Ability to speak effectively one-on-one with customers
• Ability to operate vehicles and equipment used for diagnostic purposes
• Valid driver's license required for potential driving situations
• Ability to operate a forklift, preferred
• Must possess set of tools

Physical Demands:

• Weight Requirements: Lifting up to 50 lbs.
• Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long durations of time
• Visual: Working with PC, smart devices, and close detailed work
• Driving: Occasional Short and long distances
• Dexterity: Ability to grasp and manipulate standard tools and office equipment
• Noise: Medium to High

Our employees receive a total annual salary that consists of competitive base wages and a structured bonus program. Employees can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.