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POSITION ACCOUNTABILITIES AND PERFORMANCE CRITERIA

Essential Functions: The following are essential job accountabilities and performance criteria:

1) Performs comprehensive nursing assessment/reassessment.

Criteria

A) Performs age-appropriate admission assessment or transfer assessment. Obtains input from family/guardian when appropriate.

B) Accurately and completely documents findings.

C) Performs assessment of post-op/post-invasive procedure patients.

D) Assesses and documents education and discharge needs of patient and family on admission and throughout hospitalization.

E) Provides patient reassessment documenting pertinent observations according to the patient plan of care, changes in condition, status and/or diagnosis, response to care, procedures, etc., and standards of care.

2) Establishes, coordinates and evaluates a plan of care based on analysis of assessment data, patient diagnosis, lab data, tests, procedures, physician orders, protocols and standards of care and other information as relevant.

Criteria

A)Identifies short and long term goals based on patient care needs.

B)Formulates nursing interventions to achieve desired patient outcome.

C) Incorporates disease specific evidenced based practice into nursing care plan and other documentation

3)Provides and documents nursing interventions based on assessed patient needs, plan of care, and changes in patient status.

Criteria

A) Collaborates with appropriate health team members for coordination of daily plan of care for assigned patients.

B) Provides, coordinates and communicates patient care, including accurate Handoff Communication Reports.

C) Administers and documents medications accurately according to policies and procedures.

D) Monitors, maintains and documents accurate IV fluids and parenteral nutrition according to policies and procedures.

E) Completes referrals as indicated by assessment data.

F) Requests consultation for special needs, equipment, or information for patient and/or family.

G) Provides patient/family education and discharge planning per documentation guidelines and protocol.

H) Clarifies all physician orders as warranted.

I) Acknowledges and implements physician orders in an accurate and timely manner as evidenced by documentation in the medical record.

J) Assists physician with procedures/treatments as requested or delegates to Care Partner as appropriate.

K) Documents "Readback" for all telephone/verbal orders.

L) Takes telephone/verbal orders only in emergency situations.

M) Recognizes changes in patient's condition and takes appropriate nursing actions.

N) Involves the family/guardian when providing care and in decision-making as appropriate.

O) Recognizes risks for patient and takes appropriate action.

P) Incorporates use of Infection Control practices in daily care.

4) Documents and or communicates nursing care and or changes in patient condition.

Criteria

A) Performs and documents ongoing evaluation of effectiveness of care based on assessment data, nursing interventions, patient response to medications, treatments and procedures.

B) Evaluates and documents effectiveness of patient/family education.

C) Evaluates plan of care and modifies as indicated in "A" above.

D) Recognizes significant changes in patient's clinical parameters and reports immediately to physician and others as indicated.

E) Identifies problems, gathers pertinent data, suggests solutions, communicates using appropriate lines of authority, and works toward problem resolution.

F) Reports variation from care/treatment following the occurrence reporting policy and procedures.

5)Specialized Care: Provides specialized care to patients at high risk for injury.

Criteria

A) Restraint Care

1. Initiates/evaluates alternatives to restraint prior to application

2.Applies restraints consistent with the approved procedure.

3. Monitors and assesses patient's response throughout the restraint period at the appropriate intervals.

4. Provides specified patient care (toileting, skin care, hydration, feeding, etc.) on a timely basis.

5. Provides consultation for peers to determine alternatives to restraints and 1:1 observation.

6. Documents restraint use and associated care thoroughly.

B) Pain Management

1. Assess patient for presence of pain on admission and during assessments/reassessments.

2. Incorporates patient's cultural/spiritual beliefs regarding pain into pain management plan.

3. Implement pain management techniques. Focus on prevention rather than treatment.

4. Include patient and/or family members in developing a pain management plan.

5. Consider other methods of pain control when developing plan of care: massage, repositioning, immobilization, and music therapy.

C) Abuse Assessment

1. Is aware of abuse recognition criteria and incorporates it into assessments.

2. Reports signs of possible abuse/neglect to the Administrative Director of Behavioral Health, physician, Risk Management and Social Work.

3. Takes appropriate action to support patient safety when signs of abuse are noted.

6) Demonstrates accountability for own professional practice.

Criteria

A) Adheres to all quality and performance standards, policies, procedures, protocols when implementing clinical and technical aspects of care.

1. Participates in learning experiences that increases professional competence.

B) Demonstrates appropriate technical and cognitive skills for area of practice.

C) Maintains currency in all hospital/unit information, communication, policies and procedures.

1. Attends staff meetings/reviews minutes when absent

2. Participates in Committee(s), Shared Governance, Work Team(s), in a leadership and or in membership role

3. Reviews Hospital/Nursing publications

4. Keeps up to date with policies and procedures

5. Participates and or keeps up to date with Shared Governance and Unit Based Practice Council activities and information. Contributes to requests for feedback.

D) Demonstrates ability to change and adapt to changing work demands

1. Responds positively to change

2. Provides assistance and support to peers, co-workers and other team members

3.Adapts positively to changes in unplanned work load and job demands

7) Ability to relate to coworkers in a professional and appropriate manner.

Criteria

A) Orients and/or precepts new employees when required.

B) Participates in and maintains a collaborative team approach toward work.

C) Functions as a resource person to co-workers, patients/families, medical staff and other members of the health care team.

D) Effectively assumes and delegates care and other activities to the appropriate team member.

E) Redirects clinical staff when the medical plan of care is altered.

F) Communicates the plan of care to be followed on each individual patient in a precise and professional manner.

G) Responsible for the supervision and teaching of students/new staff nurses.

8) Safety/Infection Control: Performs job in accordance with safety and infection control policies.

Criteria

A) Practices standard precautions and disposes of hazardous wastes per established guidelines.

B) Maintains a safe, clean, comfortable, and therapeutic environment for patients/families/employees in accordance to hospital standards.

1. Maintains clutter free environment.

2. Follows hand hygiene procedures.

3. Utilizes Safe Patient Handling techniques and equipment.

4. Keeps personal conversations/background noise to a minimum.

5. Adheres to dress code.

C) Reports risk management concerns using eSRM.

D) Assumes responsibility for completing all annual mandatory requirements:

1. Maintains current license and certifications

2. Maintain up to date BLS and HI

3. Annual TB Screening and Influenza vaccination

4. Annual Ethics Training (Initial Ethics, if new employee)

5. Annual Safety Training

6. Required Information Security course

7. Required Abuse & Neglect course

8. Annual Blood Borne Pathogens training (if required)

9. Coursework as assigned for .edu

10. Annual competency

11. Age/Population specific competency (if applicable)

12. orientation competency (if new hire)

13. Service Specific

E) Reports variations from care/treatment following the occurrence reporting policy and procedure.

9) Service: Provides service excellence to the customers of Saint Louis University Hospital by delivering timely, high quality care in a courteous and respectful manner.

Criteria

A)Demonstrates care and courtesy

1. Provides prompt, respectful, courteous service.

2. Meets physical, spiritual, psychological and emotional needs of patients and families.

3.Works with other members of the health care team to see that call lights are answered promptly.

4. Apologizes for mix-up and delay.

B) Communicates effectively and maintains confidentiality

1. Listens to staff/patient/family concerns and addresses needs.

2. Explains procedures and all education in a manner that staff/patient/family understand.

3. Allows time for questions.

C) Demonstrates competence and collaboration

1. Provides accurate handoff reports.

2. Provides quality care in accordance to standards.

3. Shares knowledge with other departments to facilitate work flow and continuity.

D) Provides cost effect services

1. Uses resources wisely.

2. Recommends changes in practice that increases efficiency and minimizes waste.

E) Ensures that customer satisfaction is maintained through the use of the "Principles and Commitments" of the hospital AIDET and "One Mission, One Spirit".

10) Incorporates Performance Improvement and Evidenced Based Practice into individual professional practice.

Criteria

A) Assist in developing and implementing nursing unit goals.

B) Remains current with evidenced based practice initiatives.

C) Identifies opportunities for improvement, participates in data collection when requested, suggests solutions, communicates using appropriate lines of authority and works toward problem resolution.

D) Participates in the performance/process improvement process.

1. Assists in developing unit based Performance Improvement and action plans.

2. Leads a performance improvement team when requested

3. Contributes to data collection

4. Participates in evaluation of Performance Improvement results.

E) Participates in nursing research activities.

F) Participates in Departmental and Hospital Performance Improvement activities when warranted.

G) Participates in occurrence reviews

H) Contributes to the maintenance/improvement of all nursing quality indicators.

11) Age Appropriate Care: Provides age-appropriate care to: _____Adult _____Geriatric

Criteria

A) Demonstrates knowledge and skills of normal growth & development necessary to provide services to the age of the patient served by the department.

B)Demonstrates ability to assess and interpret age specific data to identify patient needs.

C) Utilizes communication skills necessary to interpret age specific responses to service and interaction.

D) Involves family or significant other in decision making related to services provided.

E)Demonstrates ability to provide service needed for the age groups routinely served by the department assigned.

12) Cost Effective Services

Criteria

A) Uses resources efficiently.

B) Recommends change in practice that increase efficiency and minimize waste.

C) Documents chargeable supplies and equipment used to provide care.

D) Prioritizes responsibilities and completes work on time.

E) Utilizes non-clinical time in a constructive manner, i.e. completing chart audits, .edu, mandatory education requirements.

DISCLAIMER: Performs other related duties as assigned or requested.

Job Specifications

MINIMUM EDUCATION: Licensed to work as an RN in the state of Missouri

WORKING CONDITIONS: May be exposed to the risk of blood borne diseases. Exposure to unpleasant elements (accidents, injuries, and illness). Subject to varying and unpredictable situations. Handles emergency and crisis situations. Subject to irregular hours.

PHYSICAL REQUIREMENTS: Occasional prolonged standing/walking. Occasionally lifts, positions, pushes and/or transfers patients. Occasional reaching, stooping, bending, kneeling, crouching.

Employee___________________________________________Date____________

Supervisor__________________________________________Date_____________

Department Director __________________________________Date_____________

Administration________________________________________Date_____________

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed, as an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. An individual working in their job classification must also perform specific tasks upon request by supervisor personnel. Furthermore, the duties and responsibilities for this job classification are subject to change at the discretion of the medical center.

Practice Agreement

For Nursing Staff

Please read the below standards and expectations.

Standard (I understand that . . .)

Our patients deserve care that sets the standard for excellence and meets the needs of each and every patient whose care is our primary purpose and mission. (Quality)

Expectations (So I will . . .)

Achieve Excellence in Infection Control By:

• Isolating per policy
• Consistently adhering to proper infection control practices and I will educate patients and visitors of the same.
• Taking responsibility to read, learn, follow, enforce and remain up to date on Saint Louis University Hospital policies and procedures.
• Practicing excellent hand washing technique - Wash or gel my hands when going into and coming out of patient rooms and between glove use, especial when it relates to dressing changes, suctioning, etc.
• Change dressings when they need to be changed now rather than later and maintain all invasive lines as directed by policy.
• Vaccinate per policy.
• Notify my supervisor if I see anyone or anything that puts my patient at risk.
• Utilizing safe practices during crisis situations (i.e. codes) and transport to other departments, e.g. masks, 02 tanks.

​Achieve Excellence in Nursing Practice By:

• Contributing in a positive way to the functioning of the patient care team.
• Taking an active role in practice development through participation in unit based and hospital committees.
• Ensuring that documentation of patient care is consistently thorough and legible.
• Rounding with a purpose on each patient.
• Modeling practice excellence to new employees.
• Ensuring that licensure, certifications, and other mandatory requirements are completed within assigned deadlines.

​Own and Respect My Environment By:

• Maintaining proper care of and treat all equipment with respect (clean up after using the microwave, not hit the walls with beds etc.).
• Maintaining a neat , clean and organized work environment.
• Keeping the nursing station, bathroom, and break room neat and clean.
• Leaving my patent's room in good order, with supplies in place, and ready for the next shift and my work area in the same condition as I would like to see when I return.
• If I see something out of order I will pick it up, fix it, or call to have it repaired. I will not assume that someone else will do it.
• Giving hand-off report to another nurse before I leave the unit with another patient or for any other errand.

Standard (I understand that . . .)

Treating my colleagues, our patients, visitors, and business partners with respect and dignity is necessary to create an environment where excellence in caring and nursing practice can thrive. (People)

Expectations (So I will . . .)

• Show empathy to every patient and communicate my commitment to assist in their comfort, safety, and restoration to health.
• Demonstrate my respect to my colleagues and co-condition and concerns, mentoring new employees, resolving conflicts constructively, and proactively scheduling shifts to meet unit needs.
• Come to work with a positive attitude.
• Offer constructive criticism to co-workers when addressing concerns, praising in public and criticizing in private when necessary.
• Be part of the solution not part of the problem.
• Not complain to or complain in front of my patients/families and staff (i.e. too busy or short staffed, no lunch).
• Follow up on patient concerns every time to the appropriate person.
• Respond promptly to patient requests.
• Always refer to physicians as Dr. ____.
• Make sure that my patients are checked at least every ___ 1 hour ___ 30 minutes ___ 15 minutes per clinical standard and as appropriate.

Standard (I understand that . . )

​Patients and their families are scared and vulnerable. It is my responsibility to communicate through verbal and non-vernal means that I am here to help. (Service)

Expectations (So I will . . .)

• Introduce myself to all my patients and family members.
• Take time to tell them what to expect and keep them informed.
• Answer lights promptly to meet a patient's needs and prevent patient falls.
• Respect the patient's privacy and modesty - close curtains, cover patient, reduce traffic in patient's room during procedures.
• Explain all procedures, test, medications and monitoring equipment, etc to each patient and discuss plan of care for the day/shift with patient and family.
• Be compassionate and empathetic to their concerns at all times.

• Work in a constant state of alertness and safe manner.

​The intent of this agreement is not to provide a complete list of job responsibilities. Its intent rather is to be a positive statement of concrete actions which will ensure that nursing practice at Saint Louis University Hospital sets the benchmark for excellence in service, quality, and people.

As a member of the nursing staff at Saint Louis University Hospital, I understand that on behalf of my hospital, our patients and my co-workers I will conduct myself according to this agreement at all times.

Staff Signature __________________________________________ Print Name ___________________________________________ Date _______________

Manager Signature _________________________________________ Print Name _________________________________________ Date ______________

2/16/09

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS 
 
State of Work Location: Illinois 

•     Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) 
•     And 
•     Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) 

     
State of Work Location: Missouri 

•     Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) 
•     And 
•         Registered Nurse (RN) - Missouri Division of Professional Registration 
•         Or 
• Registered Nurse (RN) Issued by Compact State         

 
State of Work Location: Oklahoma 

•     Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) 
•     And 
•         Registered Nurse (RN) Issued by Compact State 
•         Or 
• Registered Nurse (RN) - Oklahoma Board of Nursing (OBN)         

 
State of Work Location: Wisconsin 

•     Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) 
•     And 
•         Registered Nurse (RN) Issued by Compact State 
•         Or 
•         Registered Nurse (RN) - Wisconsin Department of Safety and Professional Services

Work Shift:

Department:

Scheduled Weekly Hours:

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. 

Join Our Impactful Team at Health Connect America! 

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.

We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership.

When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.

Our Brands

The Family Centered Treatment Therapist- Licensed provides quality psychotherapeutic services to children, adolescents, and families utilizing the Family Centered Treatment model.

Essential Duties & Responsibilities:

• Provide Family Centered Treatment (FCT) Clinical Services as per the service definition and model fidelity requirements.
• FCT Certification is required and must be completed within one year of employment in order to continue to provide FCT services and maintain employment with Health Connect America (HCA). 
• Complete FCT Checkoffs and other internal training within designated deadlines. Trainings are assigned and monitored through an e-learning system.
• Deliver FCT clinical services to children, adolescents, and their families, primarily in their living environments, with a family focus.
• Provide 24/7 on-call coverage to a caseload of families and children. Service is regularly provided in the home and community and will require service provision at the convenience of the child and family requiring a flexible work schedule.
• Complete all required Clinical Records and FCT documents with the child and family and ensure the documents are entered/uploaded timely in the Electronic Health Record, according to company standards.
• Develop Service Plan in coordination with Treatment Team Process and maintain the plan per designated authorization processes in the clinician’s area of service. Work collaboratively on behalf of the child and family with the identified Treatment Team members to ensure effective communication and coordinated service provision.
• Provide psychoeducation as indicated in the Service Plan.
• Conduct interventions with the family aligned with the FCT model to include facilitating the movement of the child and family through the four phases of treatment and completing all fidelity documents.
• Assist the families and children to establish weekly goals and help them to identify the steps that need to be taken to reach the established goals.
• Develop and coordinate discharge plan based on treatment, indicating all relevant aftercare needs and plans. Access community resources that would be beneficial to client aftercare needs.
• Coordinate and oversee the initial and ongoing assessment activities.
• Convene the Treatment Team for Service Plan.
• Consult with identified medical (e.g., primary care and psychiatric) and non-medical (e.g., Dept. of Child Services, school, Dept. of Juvenile Justice) providers; engage community and natural supports and include their input in the person-centered planning process.
• Provide and coordinate behavioral health services and other interventions for the youth or other family members with other behavioral health professionals and Treatment Team members.
• As a licensed clinician working for Health Connect America your NPI number will be used to bill for services performed by those being supervised by you.
• As a licensed clinician you will be responsible for ensuring that your credentials remain current, you comply with all training requirements, and you are adequately supervising your staff.

Paramedic (Full- Time)
** Internal applicants must only apply through OKTA on the internal company portal.   

POSITION SUMMARY:
 

We’re hiring Paramedics that are passionate about delivering compassionate, high-quality service and basic, as well as advanced, patient care to our customers.

**YOU ARE REQUIRED TO UPLOAD ALL ACTIVE DOCUMENTS YOU CURRENTLY HAVE ON YOUR APPLICATION OR YOU WILL NOT BE CONSIDERED AT THIS TIME. SEE BELOW. 

Responsibilities:

• Assess each call situation to determine the best course of action while working with progressive Paramedic protocols.
• Utilize your Paramedic skills on medical equipment and procedures including defibrillator, EKG monitor, oxygen and suction devices, and intravenous fluids to provide advanced medical care.
• Communicate with patients and loved ones to provide information and assurance that care is being given.
• Act as Paramedic team leader and take responsibility for the scene and unit management as needed.
• Drive the ambulance on 911 responses.
• Work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow Paramedics.

Minimum Required Qualifications:

• Education/Licensing/Certification:
  • High school diploma or equivalent (GED
  • Ca Drivers’ License
  • Ambulance Driver’s License (from DMV)
  • Medical Examiner’s Card
  • State of California Paramedic License
  • CPR Card (AHA ONLY, Health Care Provider. Hand written cards are not acceptable)
  • ACLS Card (AHA ONLY, hand written cards are not acceptable)
  • PALS Card (AHA ONLY, hand written cards are not acceptable) or PEPP
  • Driving record in compliance with McCormick/AMR Safety and Driving policy (proof required if conditional employment is made). 
  
  • ICS courses
  o IS-100B (ICS 100)
  o IS-200B (ICS 200)
  o IS-700A (NIMS)
  o IS-800B (NIMS)

Join Our Impactful Team at Health Connect America! 

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.

We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership.

When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.

Our Brands

The Peer Support Specialist provides peer support services to assigned clients.

• Use personal recovery experience as a tool.
• Provide family and community education.
• Serve as a role model and mentor.
• Provide support and encouragement to peers.
• Navigate/link individuals to community resources such as housing, social services, education and employment assistance, health services, etc.
• Lead recovery education and activities.
• Develop a Wellness Recovery Action Plan (WRAP) that focuses on strategies for reaching personal goals, crisis planning, and relapse prevention.
• Facilitate peer support groups.
• Provide opportunities for socialization in the community.
• Provide outreach to people who have frequent inpatient hospitalizations.
• Provide outreach to people who have failed to engage with the behavioral health system.
• Assist individuals to develop and implement a person-centered individual service plan.
• Support individuals through the intake process.
• Educate individuals on changes in health care reform.
• Help individuals understand their benefits.
• Help individuals who seek SSI/SSDI benefits by taking them through the SOAR process.
• Support people through discharge.
• Follow up after discharge (in-person, when needed).
• Empower others by helping them identify their strengths, support, resources and skills.
• Work as a wraparound facilitator (MS Only).
• Provide case management and coordination of services to assist other workers/staff on the case.

• Must be at least 18 years old.
• Must have a mental health condition and/or substance use disorder, must be in recovery, must be open minded, and must be willing to share personal experiences with mental illness/substance use publicly.
• Must be a High School Graduate or have GED.
• Must have a valid driver’s license in state of employment with a safe driving record.
• Must have successfully completed state specific Peer Specialist training and exam.

Be Well with HCA: 

• We recognize the importance of self-care and work/life balance. 

• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. 

• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products. 

• Additional benefits include: 

• Access to a Health Navigator 

• Health Savings Account with company contribution 

• Dependent Daycare Flexible Spending Account 

• Health Reimbursement Account 

• 401(k) Retirement Plan 

• Benefits Hub 

• Tickets at Work 

Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! 

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. 

Some careers are just jobs. This one is different. At Georgia HOPE, the work you do every day creates meaningful change for children, families, and individuals who need it most.

We're a Georgia-based behavioral health provider on a mission to instill hope, empower lives, and strengthen communities. Our team specializes in supporting individuals facing emotional and behavioral challenges—often those who have experienced trauma, instability, or significant life stressors. We deliver services directly in the homes, schools, and communities where our clients live and grow, because real progress happens when care is personalized, strengths-focused, and meets people where they are.

As part of the Health Connect America family—a COA-accredited organization serving children, families, and adults across nine states—you'll have the resources, support, and professional development of a larger organization, paired with the close-knit, mission-focused culture that defines our work.

If you’re looking for a career where your impact is visible, your growth is supported, and your work truly matters, you’ll find it here.

Health Connect America Family of Brands

If you're someone who believes progress happens through consistent support, real-life skill building, and meaningful human connection, this role was built for you.

As a Client Support Specialist at Georgia HOPE, you’ll work directly with individuals and families in their everyday environments — helping them build skills, access resources, and move toward greater independence and stability.

What You’ll Do

As a Client Support Specialist, you’ll provide hands-on, community-based support to children, adolescents, or adults with behavioral health needs. Your work will be relationship-driven, skill-focused, and centered on helping clients achieve sustainable progress. Day to day, you can expect to:

• Deliver community-based support services in homes and other real-world settings, meeting clients where they are
• Maintain regular contact with assigned clients, including both in-person and phone-based support, to monitor needs and progress
• Review client history, assessments, and treatment plans to ensure services align with individualized goals
• Support clients and families in developing and achieving goals outlined in their Individualized Recovery Plan (IRP)
• Teach coping strategies, emotional regulation, and daily living skills to promote independence and symptom management
• Help clients identify triggers, build resilience, and develop appropriate behavioral responses
• Assist with school, work, and family functioning by reinforcing practical, real-life skills
• Connect clients and families to community resources that support basic needs, stability, and long-term success
• Proactively support crisis prevention by helping clients develop safety plans and identify support systems
• Collaborate closely with therapists, clinical teams, and community partners to ensure coordinated, whole-person care
• Track service utilization and maintain accurate, timely documentation in the Electronic Medical Record (EMR) system
• Participate in team meetings, case staffing, and ongoing training to ensure high-quality service delivery

What to Expect

This is a community-based role, meaning much of your work will take place in clients’ homes and local environments. Your schedule will include a mix of structured visits and flexible time to meet client needs.

Success in this role requires adaptability, strong time management, and the ability to build trust with individuals and families from diverse backgrounds.

We welcome candidates who bring a genuine commitment to children and families and meet the following qualifications:

• High School Diploma with at least two years of relevant experience, or a Bachelor’s degree in a behavioral health or related field
• Experience working with children, adolescents, or adults with mental health or behavioral health needs preferred
• Valid driver’s license and reliable transportation for community-based work

Be Well with Us

We know that people who take care of others need to be taken care of too. That's why Health Connect America offers a comprehensive benefits package designed to support your whole self — professionally and personally:

• Flexible scheduling and a culture that recognizes the importance of work/life balance
• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually — because your well-being matters
• Paid time off and paid holidays
• Medical, dental, vision, and voluntary insurance options
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Access to a Health Navigator
• 401(k) Retirement Plan
• Benefits Hub and Tickets at Work — exclusive savings and perks for everyday life

Ready to Make a Difference?

Join a team where your contributions truly matter. Apply now to be part of our community at Georgia HOPE, part of Health Connect America.

Employment is contingent upon the successful completion of a comprehensive background investigation.

Join Our Impactful Team at Health Connect America! 

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.

We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership.

When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.

Our Brands

If you're someone who believes that positive guidance, encouragement, and skill-building can transform lives, this role was built for you.

As a Therapeutic Behavioral Aide at Health Connect America, you'll provide direct support to children, adolescents, and individuals with behavioral, emotional, developmental, or substance use challenges. Through one-on-one interventions, relationship-building, and community-based support, you'll help individuals develop the skills they need to thrive at home, in school, and within their communities.

What You'll Do

As a Therapeutic Behavioral Aide, you'll work closely with individuals, families, and treatment teams to reinforce positive behaviors and support personal growth. Day to day, you can expect to:

• Provide one-on-one behavioral interventions, skill-building, and supportive services designed to improve behavioral, social, daily living, and community functioning
• Serve as a positive role model while utilizing behavioral reinforcement, de-escalation techniques, structured activities, and cognitive behavioral approaches to support treatment goals
• Assist individuals in developing independence, improving social skills, managing impulsive behaviors, and strengthening their ability to engage in positive home and community activities
• Collaborate with treatment teams, caregivers, and guardians to support behavioral treatment plans and promote consistency across environments
• Maintain client safety, uphold confidentiality, document services accurately, and ensure compliance with program requirements, organizational policies, and regulatory standards
• Participate in supervision, treatment team meetings, required trainings, and transportation activities as needed to support client care and service delivery

What to Expect

This is a highly interactive, community-based role that allows you to make a direct impact in the lives of children and individuals who need additional support navigating daily challenges. You'll spend much of your time working one-on-one with clients in homes, schools, community settings, and other approved environments.

Success in this role requires patience, empathy, flexibility, and the ability to build meaningful relationships while supporting positive behavioral change. You'll receive guidance from experienced professionals and have opportunities to develop valuable skills in behavioral health, direct care, and human services.

We welcome candidates who bring a passion for helping others and meet the following qualifications:

• High school diploma or GED required
• Human services experience preferred
• Experience working with children preferred
• Valid driver's license, vehicle registration, insurance, and an acceptable driving record required if providing transportation

Be Well with Us

We know that people who support others need support, too. That's why Health Connect America offers a comprehensive benefits package designed to help you thrive both professionally and personally:

• Flexible scheduling and a culture that recognizes the importance of work/life balance
• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually because your well-being matters
• Paid time off and paid holidays
• Medical, dental, vision, and voluntary insurance options
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Access to a Health Navigator
• 401(k) Retirement Plan
• Benefits Hub and Tickets at Work offering exclusive savings and everyday perks

Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! 

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. 

Activities Assistant

Full=time

Pay Range: $20 - $21

Non-exempt

Schedules Available 

• Tuesday - Saturday
• Sunday - Thursday

Make a difference by providing great care and love for our treasured residents! 

At MorningStar Senior Living, we talk a lot about culture. In fact, we rather obsess about it. For without a transformative culture, we cannot begin to elevate and celebrate the lives of our resident-heroes and be ourselves changed for the good in the process. So, we seek great hearts, other people like us, who care and want to do work that matters. We select people like us who believe that the most satisfying life is one that is outward-bound and rooted in servant-leadership.  

JOB SUMMARY 

Assist in developing the resident activity programs of the community. Conduct activities in accordance with direction from the Life Enrichment Coordinator. The person holding this position is delegated the responsibility for carrying out the assigned duties and responsibilities in accordance with current existing federal and state regulations and established company policies and procedures.

BENEFITS

• Health Insurance offerings such as medical, dental, and vision insurance
• Other Insurance offerings such as life, disability, accident, and critical illness insurance
• 401k plan with matching
• HSA options
• Employee assistance programs
• Paid sick, vacation and birthday!
• Career development programs and opportunity for advancement
• Charitable and philanthropic opportunities
• Tuition Reimbursement 
• Free shift meal!

POSITION OVERVIEW 

Assist in organizing programs for Independent Living, Assisted Living, and Memory Care resident group and individual activities based on residents individualized needs as identified in resident’s negotiated service plans.

Maintain a balance of recreational activities.

Facilitate group activities, 1-1 visits, community events that engage and involve residents, families and team members.

Help coordinate scheduled activities with other departments.

Communicate residents’ programs to residents, residents’ families, volunteers, and community staff.

Assist in preparing vibrant person-centered monthly Life Enrichment calendars, which reflect residents’ interests, preferences, and abilities, and offers life enrichment programs at hours convenient to the residents (morning, afternoon, some evening and some weekends.)

Organize the activity supplies and equipment to ensure materials are available to residents.

·Prepare monthly report on progress of activity program as directed by the Life Enrichment Coordinator.

Invites and assists residents within the community to and from activities.

Participate in trainings as requested by administration.

Ability to recognize resident’s change in condition that could require nursing intervention. Report same to Wellness Director immediately.   

Maintain professional appearance, communication and confidentiality.

·Supervise volunteers as necessary.

 May assist residents on outings which may include driving the company vehicles.

QUALIFICATION

·       Demonstration of our Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect. 

·       Education: Minimum high school diploma or GED.

·       Experience: Minimum 6 months preferred.

·       Job Knowledge: Awareness of special needs and dimensions of wellness for older adults; techniques and skills to engage residents with different interests and abilities. Sensitivity to residents’ feelings and well-being; ability to initiate and lead crafts, games, discussions and other activities; and to find and implement resources for LE activity programs. Computer skills adapt to new technology.

·       Other: Enjoy working with senior adults, exercise judgment, display empathy, creative skills, imagination, friendliness, resourcefulness, enthusiasm, and have a caring attitude and sincere interest in others. Must have a clean driving record through the DMV.

*Team members who are scheduled to work 24 or more hours per week are eligible for benefits, families of said team members will also be eligible.

EEO

Concierge ~ Senior Living Community ~ Portland

Part-time

Pay Rate: $20.50 

Schedule: Saturday - Sunday ~ 12pm - 8pm

Make a difference by providing great care and love for our treasured residents 

At MorningStar Senior Living, we talk a lot about culture. In fact, we rather obsess about it. For without a transformative culture, we cannot begin to elevate and celebrate the lives of our resident-heroes and be ourselves changed for the good in the process. So, we seek great hearts, other people like us, who care and want to do work that matters. We select people like us who believe that the most satisfying life is one that is outward-bound and rooted in servant-leadership.  

JOB SUMMARY 

Greet and assist visitors, families, residents; answer telephone, providing information and taking messages as required; sort and distribute mail; type files, stuff envelopes, and handle correspondence. The person holding this position is delegated the responsibility for carrying out the assigned duties and responsibilities in accordance with current existing federal and state regulations and established company policies and procedures.

BENEFITS

• Health Insurance offerings such as medical, dental, and vision insurance
• Other Insurance offerings such as life, disability, accident, and critical illness insurance
• 401k plan with matching
• HSA options
• Employee assistance programs
• Paid sick, vacation and birthday!
• Career development programs and opportunity for advancement
• Charitable and philanthropic opportunities
• Tuition Reimbursement 
• Free shift meal!

POSITION OVERVIEW 

• Greet visitors and family members and provide non-confidential information requested.
• Answer the telephone promptly using the appropriate greeting for the community.
• Sort mail and distribute to appropriate departments.
• Type and file correspondence and other information as needed.
• Adhere to and interpret resident’s rights.
• Adhere to and interpret the personnel policies.
• Use of computers, calculators, copy machines, postage machines, etc.
• Express concern and compassion for residents and families.
• Escort people, if necessary, to resident’s suites and other areas.
• Other duties as assigned.