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Phoenix, Arizona

Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Care Specialist is a key member of the team responsible for delivering chronic care management to high-complexity patients. The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual care (10% of the time). This role involves direct outreach to patients, guiding them through the enrollment process, facilitating virtual appointments with providers, and ensuring that patients adhere to care plans. By building relationships, coordinating care, and providing education, the Care Specialist plays a critical role in promoting health, preventing unnecessary hospitalizations, and improving patient outcomes.

Skills Required:

Minimum of 2 years of relevant work experience (e.g., Community Health Worker, Peer Support Specialist, Medical Assistant, etc.).
High school diploma or GED required.
A valid driver’s license, auto liability insurance, and reliable transportation to travel within the assigned territory.
Experience in chronic care management or working with chronically ill/elderly patients.
Technologically proficient with basic computer skills (typing, using EMR systems).
Experience with motivational interviewing, trauma-informed care, and care coordination.
Strong interpersonal communication skills with the ability to engage patients and team members effectively.
Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment.
Multi-lingual skills are a plus but not required.
Prior home care experience is beneficial.

Key Behaviors:

Adaptability & Resilience:

Ability to thrive in unstructured environments and pivot as needed to meet patient needs. Demonstrates perseverance in challenging situations.

Self-Starter & Motivation:

Proactively takes initiative in managing patient care and outreach. Willingness to learn and adapt to new processes and systems.

Empathy & Compassion:

Ability to work with individuals from diverse backgrounds and understand their complex needs. Skilled in building rapport through motivational interviewing and other patient-centered communication techniques.

Accountability & Integrity:

Demonstrates personal responsibility and takes ownership of tasks, ensuring accuracy and timeliness in all activities.

Cultural Competence:

Awareness of community dynamics and diversity, ensuring culturally sensitive and inclusive care.

Team Collaboration:

Works collaboratively with interdisciplinary teams to meet patient and organizational goals.

Problem-Solving & Critical Thinking:

Strong critical thinking skills to assess patient needs, analyze data, and develop appropriate care strategies.

Communication Skills:

Excellent verbal and written communication, capable of explaining complex medical information to patients in a clear and supportive manner.

Competencies:

Care Coordination:

Ability to engage patients in a comprehensive care plan, facilitating communication between patients, providers, and family members to ensure timely, effective care.

Health Education:

Effectively educates patients about their medical conditions, care plans, and available resources, ensuring that patients can make informed decisions.

Patient Engagement:

Uses various strategies, including phone calls, home visits, and community outreach, to engage patients and ensure continuous participation in their care.

Time Management & Organization:

Demonstrates strong organizational skills by managing patient caseloads, schedules, and documentation efficiently.

Technology Proficiency:

Skilled in using electronic health records (EMR) systems and other digital tools to document patient information and communicate within the team.

Motivational Interviewing & Patient-Centered Care:

Uses motivational interviewing techniques to build rapport and empower patients to take ownership of their health decisions.

Data Management:

Ensures accurate and timely documentation of patient data, ensuring continuity of care and compliance with organizational standards.

Outcome-Oriented Approach:

Focuses on achieving key health outcomes, such as improved care adherence, reduction in emergency room visits, and enhanced self-management.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

PIf5f526df163f-37648-37442574

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Lake Charles, Louisiana

CARE SPECIALIST

Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in unstructured environments, we invite you to consider joining our team as a Care Specialist.

As a Care Specialist, you will play a crucial role in our organization, working in a dynamic and ever-changing field. Your responsibilities will extend beyond the ordinary, and we are looking for someone who possesses the tenacity, resilience, and perseverance to excel in challenging situations.

Your role will require you to be a self-starter, someone who not only understands the art of prioritization but is also keen to understand the "why" behind what we do. You'll engage with individuals from diverse backgrounds and often with complex needs, so the ability to work with difficult people and always be willing to help is a must. You don't just say "no"; you ask "how" and seek the "why."

Your awareness of community and diversity will be vital in ensuring that you provide culturally sensitive and inclusive care. Organizational skills, responsiveness, and flexibility are key as you navigate the ever-evolving landscape of healthcare.

Your self-motivation and ability to pivot, serving as a change agent when necessary, will be highly valued. You have an outcome-oriented approach and are willing to learn, adapting to new challenges and opportunities with enthusiasm.

Criticism doesn't deter you; you take it as a chance for self-improvement and growth. Self-awareness is your ally, and you thrive as an independent problem solver. Your passion for people is the driving force behind your commitment to delivering high-quality care.

If you possess these qualities and are ready to embrace a role that demands dedication, adaptability, and a deep desire to make a positive impact, we encourage you to explore the possibilities of becoming a Care Specialist within our organization. Join us in our mission to provide exceptional care and support to those who need it most.

Who is Upward Health

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our providers, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

What you will do.

The Care Specialist works in patient’s homes and community 90% of the time and virtually the other 10% to deliver chronic care management to high complexity patients. During initial outreach the Care Specialist informs patients about our services and helps them get enrolled. Reaching out via phone is our top strategy for outreach and it’s important that the Care Specialist is comfortable and confident communicating by phone. Field-based approaches are utilized as well, and the Care Specialist should be prepared to use whatever strategy is most effective. Once the patient is enrolled, the Care Specialist will facilitate virtual visits from the patient’s home to our providers remotely to support our integrated care delivery model, focused on the following goals: Promote timely access to appropriate care; increase utilization of preventative care; reduce emergency room utilization and hospital readmissions; create and promote adherence to a care plan developed in coordination with the patient, primary care provider, and family/caregiver(s); increase patient’s ability for self-management and shared decision-making; provide medication reconciliation; connect patients to relevant community resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing health care costs

KEY RESPONSIBILITIES:

Conduct direct outreach to patients via phone, in-person, mailings, and other strategies including cold calling and unscheduled door knocks.
Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process through continuous and on-going phone and in-person interactions.
Meets patients in their home or in the community to conduct a needs assessment, including helping patients to set health goals.
Facilitate in-home provider appointments and coordinate care between patients and care team as needed. Ensuring that all of your assigned patients have an initial provider visit and follow up visits scheduled.
Support your patients in meeting their healthcare goals as it relates to Quality measures.
Work within an interdisciplinary team to support the team’s effort in meeting market and/or organizational goals.
Obtain and record vital signs and other health information in electronic medical record (EMR)
Analyze patient data to determine patient needs or treatment goals.
Assess physical conditions of patients to aid in diagnosis, treatment; and/or need for additional referrals in support of health and social needs.
Explain technical medical information to educate the patients.
Cultivate and support the primary care providers with timely communication, inquiry follow-up, and integration of information into the care plan regarding transitions-in-care and referral.
Builds rapport with Upward Health patients utilizing motivational interviewing techniques.
Conduct one-on-one extended in-person patient appointments.
Makes follow-up calls and home visits to patients per Upward Health policy.
Documents each patient encounter with accuracy and precision.
Prepares reports and documents as needed or requested.
Attends regular daily huddle, team meetings and participates in clinical rounds.
Other duties as needed.

KNOWLEDGE, SKILLS & ABILITIES:

Strong critical thinking skills for assessing patient needs and treatment goals.
Self-starter with the ability to work independently in an unstructured environment.
Interpersonal savvy, demonstrated by the ability to interact with and influence people to establish trust and build strong relationships.
Familiar with concepts like Motivational interviewing, trauma informed care and care coordination.
Ability to complete unscheduled home visits, completed cold-calls and outreach.
Strong organization skills and ability to manage and maintain a personal schedule.
Proficient in time management and the ability to prioritize tasks effectively.
Ability to work independently within a field-based environment and as part of a team.
Excellent communication and motivational interviewing skills to engage with difficult patients and the ability to explain technical medical information.
Proficient in the accurate and timely documentation of patient information in multiple electronic medical record (EMR) systems to ensure seamless continuity of care and data integrity.

QUALIFICATIONS:

At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role
High school graduate or GED required.
A valid driver’s license and auto liability insurance.
Reliable transportation and the ability to travel within your assigned territory or other as needed to support the patient needs plan and training requirements.
Experience in Chronic Care Management model OR experience with chronically ill/elderly patients.
Long-time resident of the community with good knowledge of the resources of this community.
Ability to complete Upward Health’s initial training program and ongoing educational requirements as assigned, both virtually and in-person.
Technologically savvy with basic computer skills, including ability to type.
Multi-lingual capabilities preferred, but not required.
Prior Home Care experience a plus

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

PI6df8baa7589b-37648-36860529

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Cook- Emanuel

Compensation: 19.73 - 26.71

PORTLAND, Oregon

Cook- Emanuel

US-OR-PORTLAND

Job ID: 25-42517
Type: On-Call (10% Differential and Min Shift Availability Required)
Unity

Overview

The Cook is responsible for preparing hot foods for patients, cafeteria and catering. They also assist in the service of hot foods. Approximately 8 hours per shift are allocated for the production of hot food.

Responsibilities

Quality of food is maintained at a high level by following department recipes and standards so that satisfaction of customers is met.

Prepare hot foods for patients according to the tally.

Prepare hot foods for cafeteria service taking into account the day of the week, house count and other menu items to determine amounts.

Prepare hot foods for catering as directed.

Assure that all foods are served the correct temperatures.

Patient food is prepared to assure patient satisfaction with food which will promote nutritional well-being.

Arrange foods in hot wells for efficient service.

Serve foods as ordered by menus.

Serve foods in correct portion sizes.

Arrange foods neatly on the plate and garnish to enhance appearance.

Follow recipes exactly to ensure proper nutritional counts

Work area is maintained in a clean, sanitary and orderly manner to meet sanitation and personal hygiene requirements of the department and all inspecting agencies.

Maintain neat work area during shift.

Follow cleaning schedule as written.

Use department procedures to complete all cleaning tasks.

Departmental work flow is maintained to provide timely, quality service.

Is punctual for scheduled shifts.

Unscheduled absences are kept to a minimum.

Maintains educational level to foster safety, productivity, and effective patient care.

Attend all hospital required in-services.

Attend department meetings or reads and signs minutes.

Qualifications

Education:

High school diploma or the equivalent, preferred.

Experience:

Experience or education in quantity food preparation.

Skills:

Requires ability to read, write and communicate in English, ability to do simple mathematical calculations, excellent customer service skills and ability to work in cooperation with other team members in a fast-paced environment. Ability to follow recipes and production sheets.

LEGACY’S VALUES IN ACTION:

Follows guidelines set forth in Legacy’s Values in Action.

Equal Opportunity Employer/Vet/Disabled

Compensation details: 19.73-26.71 Hourly Wage

PI80b0d428e7cb-37648-37489859

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Registered Nurse (RN) - Women's and Children's Unit

The RN advocates and utilizes the nursing process in the care of all age populations along the health continuum. The nursing process includes assessment, diagnosis, planning, implementation and evaluation derived from scientific, evidence-based knowledge. The RN partners with the patient, family, and care team to provide holistic care and achieve the best possible outcomes, recognizing that each plays an integral role in that care.

The RN is knowledgeable regarding the professional scope of practice and the ANA nurse practice standards. The RN meets these standards legally and professionally and ethically.

The RN role is flexible and makes care decisions based on the condition of the patient, reassessing and prioritizing according to individual need.

Minimum Education

Graduate of an accredited school of nursing, BSN preferred.

Minimum Work Experience

Prior related nursing experience preferred.

Required Licenses/Certifications

Licensed in the State of Vermont.
BLS Certification through American Heart Association.
Unit-specific certifications as required (ACLS, TNCC, PALS, ENPC) per specific department operational framework.
Completion of endorsed patient/visitor de-escalation and restraint program certification based on unit specific guidelines.

Required Skills, Knowledge, and Abilities

Demonstrated proficiency in acute-care nursing, knowledge, and skills.
Demonstrates moderate knowledge of basic computer skills.

Pay Range = $34.52 - $58.40

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PId65b6287438f-37648-36627334

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Radiology Technologist

Registered Nurse (RN) - Psychiatric Services

COMPETITIVE DIFFERENTIALS - $4.25 - 2nd, $8.00 - 3rd, $4.75 - Weekend

Under the supervision of a radiologist and the direction of department leadership, this position competently performs imaging on all general radiographic equipment and is provided the opportunity and encouragement to expand their skill set into other modalities such as Interventional Radiology, Mammography, CT, MRI, and Bone Density. Responsible for appropriate scanning and imaging protocols in all qualified in all areas where competent and certified. Must have the ability to recognize general radiography anatomy. Responsible for providing service excellence and complying with hospital policies and procedures. Uses the RIS/PACS and HIS for proper recording of patient exams and dissemination of patient results.

Minimum Education

High School Diploma or equivalent
Must have completed an approved and accredited Radiology Technology program

Minimum Work Experience

Recent, up to one year, hospital related experience
Digital Imaging and post processing PACS experience
Portable and in department fluoroscopy procedures
Operating Room procedures

Required Licenses/Certifications

Current state R.T. license required.
BLS Certification through American Heart Association.
Must obtain 24 ECE credits, in a two-year period, for re-certification and licensure.
Completion of endorsed patient/visitor de-escalation and restraint program certification *
ARRT Certified
Specialty ARRT Certifications highly desirable.

*Must obtain within 3 months of hire

Required Skills, Knowledge, and Abilities

Ability to maintain competencies in all certified modalities.
Willingness to accommodate scheduling flexibility to support staffing patterns that meet patient flow.
Knowledge and ability to provide care based on physical and psychosocial development and safety issues related to patients of all age groups, including infant, child, adolescent, adult and geriatric.
Demonstrated moderate knowledge of basic computer skills.

Pay Range = $28.71 - $42.45

#PM24

PI14fc22bf8d62-37648-34603949

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The RN advocates and utilizes the nursing process in the care of all age populations along the health continuum. The nursing process includes assessment, diagnosis, planning, implementation and evaluation derived from scientific, evidence-based knowledge. The RN partners with the patient, family, and care team to provide holistic care and achieve the best possible outcomes, recognizing that each plays an integral role in that care.

The RN is knowledgeable regarding the professional scope of practice and the ANA nurse practice standards. The RN meets these standards legally and professionally and ethically.

The RN role is flexible and makes care decisions based on the condition of the patient, reassessing and prioritizing according to individual need.

Minimum Education

Graduate of an accredited school of nursing, BSN preferred.

Minimum Work Experience

Prior related nursing experience preferred.

Required Licenses/Certifications

Licensed in the State of Vermont.
BLS Certification through American Heart Association.
Unit-specific certifications as required (ACLS, TNCC, PALS, ENPC) per specific department operational framework.
Completion of endorsed patient/visitor de-escalation and restraint program certification based on unit specific guidelines.

Required Skills, Knowledge, and Abilities

Demonstrated proficiency in acute-care nursing, knowledge, and skills.
Demonstrates moderate knowledge of basic computer skills.

Pay Range = $34.52 - $58.40

#PM24

PIf2a831af9c03-37648-37452179

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Community Outreach Specialist

Picayune, Louisiana

CARE SPECIALIST

Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in unstructured environments, we invite you to consider joining our team as a Care Specialist.

As a Care Specialist, you will play a crucial role in our organization, working in a dynamic and ever-changing field. Your responsibilities will extend beyond the ordinary, and we are looking for someone who possesses the tenacity, resilience, and perseverance to excel in challenging situations.

Your role will require you to be a self-starter, someone who not only understands the art of prioritization but is also keen to understand the "why" behind what we do. You'll engage with individuals from diverse backgrounds and often with complex needs, so the ability to work with difficult people and always be willing to help is a must. You don't just say "no"; you ask "how" and seek the "why."

Your awareness of community and diversity will be vital in ensuring that you provide culturally sensitive and inclusive care. Organizational skills, responsiveness, and flexibility are key as you navigate the ever-evolving landscape of healthcare.

Your self-motivation and ability to pivot, serving as a change agent when necessary, will be highly valued. You have an outcome-oriented approach and are willing to learn, adapting to new challenges and opportunities with enthusiasm.

Criticism doesn't deter you; you take it as a chance for self-improvement and growth. Self-awareness is your ally, and you thrive as an independent problem solver. Your passion for people is the driving force behind your commitment to delivering high-quality care.

If you possess these qualities and are ready to embrace a role that demands dedication, adaptability, and a deep desire to make a positive impact, we encourage you to explore the possibilities of becoming a Care Specialist within our organization. Join us in our mission to provide exceptional care and support to those who need it most.

Who is Upward Health

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our providers, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

What you will do.

The Care Specialist works in patient’s homes and community 90% of the time and virtually the other 10% to deliver chronic care management to high complexity patients. During initial outreach the Care Specialist informs patients about our services and helps them get enrolled. Reaching out via phone is our top strategy for outreach and it’s important that the Care Specialist is comfortable and confident communicating by phone. Field-based approaches are utilized as well, and the Care Specialist should be prepared to use whatever strategy is most effective. Once the patient is enrolled, the Care Specialist will facilitate virtual visits from the patient’s home to our providers remotely to support our integrated care delivery model, focused on the following goals: Promote timely access to appropriate care; increase utilization of preventative care; reduce emergency room utilization and hospital readmissions; create and promote adherence to a care plan developed in coordination with the patient, primary care provider, and family/caregiver(s); increase patient’s ability for self-management and shared decision-making; provide medication reconciliation; connect patients to relevant community resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing health care costs

KEY RESPONSIBILITIES:

Conduct direct outreach to patients via phone, in-person, mailings, and other strategies including cold calling and unscheduled door knocks.
Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process through continuous and on-going phone and in-person interactions.
Meets patients in their home or in the community to conduct a needs assessment, including helping patients to set health goals.
Facilitate in-home provider appointments and coordinate care between patients and care team as needed. Ensuring that all of your assigned patients have an initial provider visit and follow up visits scheduled.
Support your patients in meeting their healthcare goals as it relates to Quality measures.
Work within an interdisciplinary team to support the team’s effort in meeting market and/or organizational goals.
Obtain and record vital signs and other health information in electronic medical record (EMR)
Analyze patient data to determine patient needs or treatment goals.
Assess physical conditions of patients to aid in diagnosis, treatment; and/or need for additional referrals in support of health and social needs.
Explain technical medical information to educate the patients.
Cultivate and support the primary care providers with timely communication, inquiry follow-up, and integration of information into the care plan regarding transitions-in-care and referral.
Builds rapport with Upward Health patients utilizing motivational interviewing techniques.
Conduct one-on-one extended in-person patient appointments.
Makes follow-up calls and home visits to patients per Upward Health policy.
Documents each patient encounter with accuracy and precision.
Prepares reports and documents as needed or requested.
Attends regular daily huddle, team meetings and participates in clinical rounds.
Other duties as needed.

KNOWLEDGE, SKILLS & ABILITIES:

Strong critical thinking skills for assessing patient needs and treatment goals.
Self-starter with the ability to work independently in an unstructured environment.
Interpersonal savvy, demonstrated by the ability to interact with and influence people to establish trust and build strong relationships.
Familiar with concepts like Motivational interviewing, trauma informed care and care coordination.
Ability to complete unscheduled home visits, completed cold-calls and outreach.
Strong organization skills and ability to manage and maintain a personal schedule.
Proficient in time management and the ability to prioritize tasks effectively.
Ability to work independently within a field-based environment and as part of a team.
Excellent communication and motivational interviewing skills to engage with difficult patients and the ability to explain technical medical information.
Proficient in the accurate and timely documentation of patient information in multiple electronic medical record (EMR) systems to ensure seamless continuity of care and data integrity.

QUALIFICATIONS:

At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role
High school graduate or GED required.
A valid driver’s license and auto liability insurance.
Reliable transportation and the ability to travel within your assigned territory or other as needed to support the patient needs plan and training requirements.
Experience in Chronic Care Management model OR experience with chronically ill/elderly patients.
Long-time resident of the community with good knowledge of the resources of this community.
Ability to complete Upward Health’s initial training program and ongoing educational requirements as assigned, both virtually and in-person.
Technologically savvy with basic computer skills, including ability to type.
Multi-lingual capabilities preferred, but not required.
Prior Home Care experience a plus

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

PI96fdd490be89-37648-35659723

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Community Outreach Specialist

Casa Grande, Arizona

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

WHY IS THIS ROLE CRITICAL?

The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient’s health, and the OS helps him or her take that first step.

The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it’s important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.

Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people – whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you!

KEY RESPONSIBILITIES:

Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
Speak with patients about the role that Upward Health can play in helping them improve their health
Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process
Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
Participate in weekly team meetings focused on ongoing education and improvement
Accurate and timely documentation in our company‘s software system

KNOWLEDGE, SKILLS & ABILITIES:

Verbal communication skills
Persuasiveness
Flexibility
Dedication and resilience
Energetic
Attention to detail
Ability to multitask
Both independence and teamwork
Solid computer skills

QUALIFICATIONS:

Ability to quickly establish trust and build a relationship with patients
Ability to clearly communicate Upward Health’s service offering and value
Active listening skills and genuine compassion for others
Quick thinking and ability to respond to questions and objections
Organized and self-motivated
Ability to work independently and meet established goals
Enjoys collaboration within a team environment and working with people of different skills and experience
Knowledge of community resources in the local market
Able to maintain clear professional boundaries with patients and coworkers
Commitment to represent the company with professionalism
Demonstrates cultural competency and ability to work with diverse groups of community members
Comfortable using computer for documentation, communication, and organizing work
Must have reliable transportation to perform essential outreach functions
Must be fluent in English. Spanish speaking a PLUS!
Able to work flexible hours, including occasional night/weekend work
Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience.

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

PIfc75b52fd6bc-37648-37096214

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Shreveport, Louisiana

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

WHY IS THIS ROLE CRITICAL?

The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient’s health, and the OS helps him or her take that first step.

The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it’s important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.

Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people – whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you!

KEY RESPONSIBILITIES:

Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
Speak with patients about the role that Upward Health can play in helping them improve their health
Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process
Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
Participate in weekly team meetings focused on ongoing education and improvement
Accurate and timely documentation in our company‘s software system

KNOWLEDGE, SKILLS & ABILITIES:

Verbal communication skills
Persuasiveness
Flexibility
Dedication and resilience
Energetic
Attention to detail
Ability to multitask
Both independence and teamwork
Solid computer skills

QUALIFICATIONS:

Ability to quickly establish trust and build a relationship with patients
Ability to clearly communicate Upward Health’s service offering and value
Active listening skills and genuine compassion for others
Quick thinking and ability to respond to questions and objections
Organized and self-motivated
Ability to work independently and meet established goals
Enjoys collaboration within a team environment and working with people of different skills and experience
Knowledge of community resources in the local market
Able to maintain clear professional boundaries with patients and coworkers
Commitment to represent the company with professionalism
Demonstrates cultural competency and ability to work with diverse groups of community members
Comfortable using computer for documentation, communication, and organizing work
Must have reliable transportation to perform essential outreach functions
Must be fluent in English. Spanish speaking a PLUS!
Able to work flexible hours, including occasional night/weekend work
Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience.

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

PIdb8b5e4a1ea7-37648-37093903

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Radiology Technologist

Sterile Processing Technician

COMPETITIVE DIFFERENTIALS - $4.25 - 2nd, $8.00 - 3rd, $4.75 - Weekend

Under the supervision of a radiologist and the direction of department leadership, this position competently performs imaging on all general radiographic equipment and is provided the opportunity and encouragement to expand their skill set into other modalities such as Interventional Radiology, Mammography, CT, MRI, and Bone Density. Responsible for appropriate scanning and imaging protocols in all qualified in all areas where competent and certified. Must have the ability to recognize general radiography anatomy. Responsible for providing service excellence and complying with hospital policies and procedures. Uses the RIS/PACS and HIS for proper recording of patient exams and dissemination of patient results.

Minimum Education

High School Diploma or equivalent
Must have completed an approved and accredited Radiology Technology program

Minimum Work Experience

Recent, up to one year, hospital related experience
Digital Imaging and post processing PACS experience
Portable and in department fluoroscopy procedures
Operating Room procedures

Required Licenses/Certifications

Current state R.T. license required.
BLS Certification through American Heart Association.
Must obtain 24 ECE credits, in a two-year period, for re-certification and licensure.
Completion of endorsed patient/visitor de-escalation and restraint program certification *
ARRT Certified
Specialty ARRT Certifications highly desirable.

*Must obtain within 3 months of hire

Required Skills, Knowledge, and Abilities

Ability to maintain competencies in all certified modalities.
Willingness to accommodate scheduling flexibility to support staffing patterns that meet patient flow.
Knowledge and ability to provide care based on physical and psychosocial development and safety issues related to patients of all age groups, including infant, child, adolescent, adult and geriatric.
Demonstrated moderate knowledge of basic computer skills.

Pay Range = $28.71 - $42.45

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PI90edd6f1f442-37648-34538277

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The Sterile Processing Technician assumes responsibility for the primary sterilization and decontamination of all instrumentation and equipment according to current recognized and approved standards. Instrumentation and equipment being processed will encompass items used in the operating room, endoscopy, various nursing units and our clinics.

Minimum Education

High School graduate or equivalent.

Minimum Work Experience

One year of healthcare experience preferred.

Required Licenses/Certifications

CPSPD Certification preferred*

*Opportunity to pursue upon hire.

Required Skills, Knowledge, and Abilities

Working knowledge of general infection control practices preferred.
Willingness and ability to participate in 3-month in-house training program.
Willingness and ability to participate in weekend on-call rotation.
Exhibits sound judgment and maintains composure under stressful conditions.
Ability to manage multiple tasks at one time.
Good verbal and written communication skills.
Demonstrated moderate knowledge of basic computer skills.

Pay Range: $18.35 - $27.23

COMPETITIVE DIFFERENTIALS RATES
o $4.25 - Evenings
o $8.00 - Nights
o $4.75 - Weekends

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PI37c37b54da42-37648-37062489

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Picayune, Louisiana

CARE SPECIALIST

Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in unstructured environments, we invite you to consider joining our team as a Care Specialist.

As a Care Specialist, you will play a crucial role in our organization, working in a dynamic and ever-changing field. Your responsibilities will extend beyond the ordinary, and we are looking for someone who possesses the tenacity, resilience, and perseverance to excel in challenging situations.

Your role will require you to be a self-starter, someone who not only understands the art of prioritization but is also keen to understand the "why" behind what we do. You'll engage with individuals from diverse backgrounds and often with complex needs, so the ability to work with difficult people and always be willing to help is a must. You don't just say "no"; you ask "how" and seek the "why."

Your awareness of community and diversity will be vital in ensuring that you provide culturally sensitive and inclusive care. Organizational skills, responsiveness, and flexibility are key as you navigate the ever-evolving landscape of healthcare.

Your self-motivation and ability to pivot, serving as a change agent when necessary, will be highly valued. You have an outcome-oriented approach and are willing to learn, adapting to new challenges and opportunities with enthusiasm.

Criticism doesn't deter you; you take it as a chance for self-improvement and growth. Self-awareness is your ally, and you thrive as an independent problem solver. Your passion for people is the driving force behind your commitment to delivering high-quality care.

If you possess these qualities and are ready to embrace a role that demands dedication, adaptability, and a deep desire to make a positive impact, we encourage you to explore the possibilities of becoming a Care Specialist within our organization. Join us in our mission to provide exceptional care and support to those who need it most.

Who is Upward Health

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our providers, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

What you will do.

The Care Specialist works in patient’s homes and community 90% of the time and virtually the other 10% to deliver chronic care management to high complexity patients. During initial outreach the Care Specialist informs patients about our services and helps them get enrolled. Reaching out via phone is our top strategy for outreach and it’s important that the Care Specialist is comfortable and confident communicating by phone. Field-based approaches are utilized as well, and the Care Specialist should be prepared to use whatever strategy is most effective. Once the patient is enrolled, the Care Specialist will facilitate virtual visits from the patient’s home to our providers remotely to support our integrated care delivery model, focused on the following goals: Promote timely access to appropriate care; increase utilization of preventative care; reduce emergency room utilization and hospital readmissions; create and promote adherence to a care plan developed in coordination with the patient, primary care provider, and family/caregiver(s); increase patient’s ability for self-management and shared decision-making; provide medication reconciliation; connect patients to relevant community resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing health care costs

KEY RESPONSIBILITIES:

Conduct direct outreach to patients via phone, in-person, mailings, and other strategies including cold calling and unscheduled door knocks.
Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process through continuous and on-going phone and in-person interactions.
Meets patients in their home or in the community to conduct a needs assessment, including helping patients to set health goals.
Facilitate in-home provider appointments and coordinate care between patients and care team as needed. Ensuring that all of your assigned patients have an initial provider visit and follow up visits scheduled.
Support your patients in meeting their healthcare goals as it relates to Quality measures.
Work within an interdisciplinary team to support the team’s effort in meeting market and/or organizational goals.
Obtain and record vital signs and other health information in electronic medical record (EMR)
Analyze patient data to determine patient needs or treatment goals.
Assess physical conditions of patients to aid in diagnosis, treatment; and/or need for additional referrals in support of health and social needs.
Explain technical medical information to educate the patients.
Cultivate and support the primary care providers with timely communication, inquiry follow-up, and integration of information into the care plan regarding transitions-in-care and referral.
Builds rapport with Upward Health patients utilizing motivational interviewing techniques.
Conduct one-on-one extended in-person patient appointments.
Makes follow-up calls and home visits to patients per Upward Health policy.
Documents each patient encounter with accuracy and precision.
Prepares reports and documents as needed or requested.
Attends regular daily huddle, team meetings and participates in clinical rounds.
Other duties as needed.

KNOWLEDGE, SKILLS & ABILITIES:

Strong critical thinking skills for assessing patient needs and treatment goals.
Self-starter with the ability to work independently in an unstructured environment.
Interpersonal savvy, demonstrated by the ability to interact with and influence people to establish trust and build strong relationships.
Familiar with concepts like Motivational interviewing, trauma informed care and care coordination.
Ability to complete unscheduled home visits, completed cold-calls and outreach.
Strong organization skills and ability to manage and maintain a personal schedule.
Proficient in time management and the ability to prioritize tasks effectively.
Ability to work independently within a field-based environment and as part of a team.
Excellent communication and motivational interviewing skills to engage with difficult patients and the ability to explain technical medical information.
Proficient in the accurate and timely documentation of patient information in multiple electronic medical record (EMR) systems to ensure seamless continuity of care and data integrity.

QUALIFICATIONS:

At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role
High school graduate or GED required.
A valid driver’s license and auto liability insurance.
Reliable transportation and the ability to travel within your assigned territory or other as needed to support the patient needs plan and training requirements.
Experience in Chronic Care Management model OR experience with chronically ill/elderly patients.
Long-time resident of the community with good knowledge of the resources of this community.
Ability to complete Upward Health’s initial training program and ongoing educational requirements as assigned, both virtually and in-person.
Technologically savvy with basic computer skills, including ability to type.
Multi-lingual capabilities preferred, but not required.
Prior Home Care experience a plus

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

PIf884668b004d-37648-36594540

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RN Staff Nurse - IMCU

Compensation: 50.57 - 75.55

TUALATIN, Oregon

RN Staff Nurse - IMCU

US-OR-TUALATIN

Job ID: 25-42591
Type: On-Call (10% Differential and Min Shift Availability Required)
Meridian Park Medical Ctr campus

Overview

At Legacy Health, we’re a community that values compassionate care, teamwork, and the expertise of our nurses. We’re looking for dedicated RNs to join our team at Legacy Good Samaritan Medical Center, where you’ll have the opportunity to make a real difference in patients’ lives.

The Legacy nursing philosophy focuses on patients and their families. Our nurses embody this philosophy in everything they do, as advocates, communicators, problem-solvers and caregivers. Their expertise is sought after and respected by our health care team. In short, they are the face of wellness at Legacy. Does this sound like an environment in which you could thrive? If so, we invite you to consider this opportunity.

Legacy Meridian Park Medical Center has a 16-bed Medical Surgical Intensive Care Unit located 12 miles SW of Portland. Our ICU provides care to patients who are seriously ill or at high risk of developing life-threatening problems as a result of complex medical processes, renal or respiratory failure or patients who have suffered strokes, heart attacks or undergone invasive surgery.

Your Role as a Registered Nurse (RN) : You will provide top-notch patient care in a collaborative environment, ensuring the highest standards of safety and compassion. Work with interdisciplinary teams to create comprehensive care plans and make a lasting impact on patients' health.

Responsibilities

Provide direct, compassionate patient care while adhering to Legacy Health’s high standards for patient assessment, care delivery, and transfer.
Work with interdisciplinary teams to ensure coordinated, holistic care for every patient.
Advocate for patients by offering education and emotional support, helping them navigate their health journeys.
Leverage cutting-edge electronic health systems to accurately document patient information and provide seamless care.

.

Qualifications

What We’re Looking For:

Education:

Graduation from an accredited nursing program as required by licensure.
BSN (Bachelor of Science in Nursing) is strongly preferred. If you’re working towards your BSN, we encourage you to apply!
For certain roles, a BSN is required. We also consider RNs without a BSN based on clinical experience and with approval from the Chief Nursing Officer.

Experience:

At least one year of nursing experience, or completion of the Legacy Health RN Residency program (or equivalent program).
One year of ICU experience required.

Skills & Qualities:

Excellent interpersonal and communication skills to connect effectively with patients, families, and colleagues.
Ability to navigate and utilize electronic health systems.
Strong critical thinking and problem-solving abilities — because in this role, every day is different, and your expertise will make all the difference.

Compensation details: 50.57-75.55 Hourly Wage

PI62697400c023-37648-37207787

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Community Health Worker-Certified

Compensation: 26.59 - 38.01

PORTLAND, Oregon

Community Health Worker-Certified

US-OR-PORTLAND

Job ID: 24-41445
Type: Regular Full-Time
Emanuel Medical Ctr campus

Overview

With compassion and commitment, Community Health Workers embody the Legacy mission of making life better for others. They do this by supporting and educating patients on navigating the healthcare system, conducting outreach and participating in the development of individual patient goals. Our Community Health Workers are advocates not just for our patients and the health of our community.

Responsibilities

The Community Health Worker supports individuals, families, and the community in connecting to and navigating through the healthcare system. Works collaboratively with a team of health professionals to provide patients with opportunities to stabilize and improve their health. Serves as a bridge between the community and the system of health and social services. This position serves individuals with complex medical, mental health and/or chemical dependency needs. Community Health Workers have expertise and/or experience in public health and working in local communities. To the extent practicable, they share ethnicity, language, socioeconomic status, and life experiences with the residents of the community they serve. A Community Health Worker is a frontline public health worker who is a trusted member of and/or has a close understanding of the community served. This trusting relationship enables the worker to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. Patients are seen in various locations including the clinic, hospital, their homes, or similar environments.

Qualifications

Education:

High school diploma or GED required.
Community Health Worker training preferred.
College Degree or any combination of equivalent education and experience preferred.

Experience:

Two years’ experience in healthcare, community-based outreach, social work, mental health, disability care, or education.
“Lived experience” with local health, education, human services, childcare, or disability services organizations preferred.
Experience with documenting for billable services in an electronic health record preferred.
Bi-lingual language skills preferred.

Knowledge /Skills:

Cultural knowledge and sensitivity to the population being served. Intended to represent the population they serve while being culturally competent.
Demonstrates sensitivity to cultural and individual differences in communities.
Basic medical knowledge including the ability to recognize social and medical risk factors and chronic disease conditions.
Comfortable working with people with mental illness.
Ability to work collaboratively with patients, listening to, implementing, and advocating for their treatment suggestions.
Excellent English written and verbal skills.
Ability to motivate others.
Ability to engage and work collaboratively with others, including patients, patient families, clinical team members and community resources.
Demonstrated self-motivation and the ability to work independently.
Ability to work with people from diverse backgrounds and experiences.
Ability to openly address and acknowledge issues of substance use and mental illness.
Keyboard skills and ability to navigate electronic systems applicable to job functions.

LEGACY’S VALUES IN ACTION

Follows guidelines set forth in Legacy’s Values in Action.

Equal opportunity employer/vet/disabled.

Compensation details: 26.59-38.01 Hourly Wage

PIff89c9eaef91-37648-36321610

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MRI Technologist

Compensation: 45.46 - 65.01

VANCOUVER, Washington

MRI Technologist

US-WA-VANCOUVER

Job ID: 25-42970
Type: Part Time - Benefitted
Salmon Creek Medical Ctr campus

Overview

Your skill as an MRI tech lets patients know they are in capable hands. Your compassionate nature reinforces our mission of making life better for others. If you want to make the most of your talents while growing with a hospital community that wants to see you thrive, we invite you to consider this opportunity.

Legacy Salmon Creek Medical Center is Southwest Washington’s most modern hospital, offering the latest technology in a setting designed for comfort and care for the whole family. We feature innovations in joint replacement, robotic surgery, pelvic health for women, cancer care, intensive care for newborns, neurosurgery, medical care for children and more.

Responsibilities

IMAGING

Provides quality images with accuracy and efficiency, using optimal skills and knowledge of all equipment.

Competency in the field of MRI.

Positions patient for diagnostic imaging according to department procedures, training, and machine requirements.

Operates imaging equipment, determines and sets exposure factors, sets technique utilizing all relevant factors to ensure accurate and quality images with minimal and acceptable repeat rates.

Uses computer image processing to select and optimize images.

Processes and presents images and related patient information to radiologist for diagnosis.

Assists with patient transport by moving patients using standard procedures.

DOCUMENTATION

Gathers complete documentation of all pertinent information to provide accurate and timely service to customers.

Identifies patient by checking patient's I.D., full name and medical record number according to department procedure.

Reviews patient chart and orders to insure correct examination.

Labels images completely with demographic, position and other needed documentation.

Logs activities, gathers charging information and charges exams as required.

Follows department and hospital procedures and policies.

Performs quality control and quality assurance, records results and reports variance from normal equipment function.

Performs medication reconciliation on outpatients receiving IV contrast media.

PERSONAL & PATIENT CARE AND SAFETY

Provides for personal and patient care and safety using professional judgment in accordance with written standards so there is no injury to self or others.

Protects patients and others in the area by using proper machine settings and magnetic field safety standards.

Practices universal and blood and body fluid precautions, and sterile practices according to procedures.

Communicates and uses knowledge of related anatomy and physiology to insure appropriate and effective care to neonate, pediatric, adolescent, adult and geriatric patients.

Maintains awareness of patient status and takes appropriate actions to meet their needs.

PROFESSIONAL BEHAVIOR

Practices professional communications, appearance, conduct, punctuality, attendance and attitude that leads to physician, patient and co-worker respect and confidence.

Informs and educates patient and/or family of all needed information concerning the exam performed.

Uses professional judgment and presents a professional image of competency to customer and staff.

Maintains professional appearance, punctuality, flexibility, confidentiality and guest relations.

Handles stressful situations in ways that promote positive outcomes.

Takes personal initiative to maintain current in education (journals, books, in-services seminars, etc.) in all specialty areas assigned.

Participates in presenting professional information to colleagues.

Qualifications

Education:

Graduate of certified Radiologic Technology school or program or graduate of a certified Allied Health Imaging program.

Experience:

One year previous experience in the field of MRI preferred. Keyboard skills and ability to navigate electronic systems applicable to job functions.

LEGACY'S VALUES IN ACTION:

Follows guidelines set forth in Legacy's Values in Action.

Equal Opportunity Employer/Vet/Disabled

Compensation details: 45.46-65.01 Hourly Wage

PI17b8d0115b0d-37648-37417292

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RN Staff Nurse- ECMO Primer