Clinical Service Representative II - Certified - Psychiatry
Washington University in St. Louis
st. louis, mo
Compensation: 24.645 - 36.299
Position Summary
This position with the Department of Psychiatry is responsible for providing clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, collecting co-payments, answering incoming patient phone calls, and obtaining medication prior authorizations.
Scheduled Hours
40 hours per week.
Primary Duties & Responsibilities
- Greets patients and assists with form completion; verifies accuracy of patient’s insurance and demographic information; provides HIPAA forms, consent‑to‑treat forms, and other clinic forms.
- Collects co‑pays for services; verifies and balances receipts and payments.
- Reviews schedule for new patients, updates when necessary; calls patients with appointment time reminders, obtaining insurance information and referral forms.
- Schedules return patient appointments and patient testing.
- Assists patients with insurance questions regarding billing process.
- Assists staff with sending patient appointment reminders and/or Zoom links along with other related scheduling duties as needed.
- Answers incoming patient phone calls and directs them to appropriate personnel.
- Assists with Epic inbox tasks, including patient messages and refill requests to distribute appropriately.
- Assists with incoming faxes and shared email folders to distribute appropriately.
- Submits prior authorization requests per office guidelines.
- Cross‑coverage of other office staff as needed.
- Performs other duties as assigned.
Working Conditions
- Normal office environment.
- Exposure to blood‑borne pathogens.
- Requires protective devices.
- Direct patient care setting.
- Position is in person; commitment to attendance is critical and necessary.
Physical Effort
- Typically sitting at a desk or table.
- Typically standing or walking.
- Typically bending, crouching, stooping.
- Occasional lifting (25 lbs. or less).
Equipment
- Office equipment.
- Clinical/diagnostic equipment.
Required Qualifications
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications / Professional Licenses
- Assessment Based Recognition (ABR) – American Association of Medical Assistants (AAMA)
- Basic Life Support – American Heart Association
- Basic Life Support – American Red Cross
- Certified Clinical Medical Assistant (CCMA) – National Healthcareer Association (NHA)
- Certified Medical Assistant (CMA) – American Association of Medical Assistants (AAMA)
- Registered Medical Assistant (RMA) – American Medical Technologists (AMT)
Work Experience
Medical Office Setting – 2 years.
Skills
- Communication, Computer Literacy, Epic Systems, HIPAA Compliance, HIPAA Policies
- Insurance, Interactive Communication, Medical Terminology, Physician Communications, Punctuality, Scheduling, Telephone Communications, Timeliness
Driver’s License
A driver's license is not required for this position.
More About This Job
- Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Preferred Qualifications
No additional education or certifications, work experience, or skills unless stated elsewhere in the job posting.
Grade
C06-H
Salary Range
$17.89 – $26.35 per hour. Individual rates within the range will be determined by factors including the employee’s qualifications and performance, equity with others in the department, market rates for positions within the same grade, and department budget.
Benefits Statement
Personal
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Take advantage of a free Metro transit U‑Pass for eligible employees.
- WashU provides a defined contribution (403(b)) retirement savings plan, combining employee and university contributions starting at 7%.
Wellness
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more.
Family
- 4 weeks of caregiver leave to bond with a new child; additional family care resources available for continued childcare needs.
- WashU covers the cost of tuition for employees and their families, including dependent undergraduate‑level tuition up to 100% at WashU and 40% elsewhere after seven years with WashU.
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
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