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OCS Associate

Summary/Objective The OCS Associate is responsible for managing day-to-day operational activities for their assigned accounts, including customer service, purchasing, order processing, sales and logistics coordination, and documentation management. This role ensures accurate SAP transaction entry, timely reconciliation of inventory, and proper handling of all paperwork and system entries. The Associate also supports cross-functional communication to resolve issues and coordinate shipments. Through these activities, the OCS Associate helps maintain operational efficiency and supports organizational goals for customer satisfaction.

Essential Functions

• Operations
• Process SAP entries accurately and efficiently, including:
• Accepting customer orders
• Entering sales TC's
• Creating and sending purchase orders to suppliers
• Processing warehouse releases
• Processing inward/outward entries
• Checking and posting vendor invoices including but not limited to freight cost, duties, other costs associated with the shipment
• Checking and posting warehouse charges, FedEx/UPS charges
• Processing billings
• Entering Sales price adjustment
• Entering Sales and Purchase Returns
• Checking and entering Stock Transfer entry (STO)
• Entering subcontract entry as needed
• Entering value write-off in SAP for insurance, sample and disposal (STO) with guidance from the OCS manager or Senior manager
• Ensure timely and accurate monthly and annual closings, including:
• Following up on open purchase and sales orders
• Reviewing warehouse charges and reconciliation
• Checking and entering FedEx, UPS and other courier's charges
• Investigating and correcting any inventory and/or entry discrepancies within the month
• Checking and entering MIGO for lot number adjustment as necessary
• Support quarterly disposal process, including but not limited receiving quote from 3rd party, giving directions to warehouse for disposal
• Collect outbound and inbound paperwork from warehouses for assigned accounts (BOL, POD, Inbound receipts, etc.)
• File all necessary paperwork in Docuware in a timely and accurate manner
• Work with the Trade Compliance team to verify Incoterms, coordinate ISF filings, prepare export declarations (if applicable), arrival notices, and timely custom clearance
• File all necessary paperwork in Docuware in a timely and accurate manner
• Enter customer, supplier and vendor registrations in Mezzanine as requested
• Perform all responsibilities in a timely and effective manner, to meet position objectives
• Adhere to company, department, and team procedures, policies, processes, and rules
• Sales & Logistics Coordination
• Provide support to Sales members by preparing logistics quotations and coordinating shipments when necessary
• Prepare inventory management information (spreadsheet, Overdrive, etc.), forecasts for suppliers, and analysis reports for Sales as requested
• Cross-Functional Communication & Escalation
• Respond to inquiries via phone, email, and chat in a timely and professional manner
• Maintain a favorable working relationship with all departments and employees to foster a cooperative and productive environment
• Adhere to schedules, notify and escalate action as warranted
• Communicate issues to salesperson, sales team, and other business partners in real-time
• Keep the OCS Manager and other individuals who should be notified promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken

Education and Experience

• Associate degree in business, operations, logistics, or equivalent
• 2 years of experience in a similar operations environment
• Competency with all applicable Company software, applications, systems and processes (i.e., SAP, Ringi, SharePoint, Overdrive, Mezzanine)
• Intermediate level Microsoft Excel

Position Type and Expected Hours of Work

This is a full-time position, Monday through Friday, excluding Company holidays. Normal office business hours are between 8:00 AM to 6:00 PM. Actual working hours will be based on the businesses needs and determined by your supervisor. Occasional evening and weekend work may be required as job duties demand.

Physical Demands

This position may require occasional standing, walking, and the ability to lift up to 10-15 pounds. The role involves frequent use of a computer and other office equipment, as well as sitting for extended periods of time.

Travel

Travel is primarily local during the business day, although overnight travel may occur on an infrequent basis based on business needs.

Professional Conduct and Workplace Culture

Uphold professional ethics and comply with all company rules and policies. Demonstrate respect for and adherence to company regulations and actively work to maintain and enhance the company's reputation. Refrain from making disparaging or damaging remarks about company policies or systems. Always show due respect to company leadership and supervisors and maintain a professional and constructive attitude in all interactions. If there are differing opinions or suggestions for improvement, communicate them respectfully to the appropriate management level rather than in public settings. Work collaboratively with senior managers to foster a positive, motivated, and inclusive work environment. Avoid forming cliques or exclusive groups that may disrupt team unity. Promote fairness, teamwork, and a culture of mutual respect that supports the overall success of the organization.

Heavy Equipment Sales Representative

Join a reputable heavy equipment company as a Heavy Equipment Sales Representative!

We're seeking a candidate who possesses a deep understanding of heavy equipment, excels in organization, and is detail-oriented. If you are passionate about delivering exceptional customer service and building strong relationships, we want to hear from you. In this role, you will be the face of the company, responsible for selling both new and used heavy equipment within a designated sales territory.

Responsibilities for Heavy Equipment Sales Representative:

• Utilize prior sales experience to drive revenue.
• Provide top-notch customer service, ensuring customer satisfaction.
• Efficiently manage multiple tasks while maintaining impeccable organization.
• Stay up-to-date with the latest product knowledge.
• Familiarize yourself with financing options to assist customers in their purchase decisions.
• Attend relevant sales training events and seminars.

Requirements for Heavy Equipment Sales Representative:

• Preferred: 3+ years of experience in heavy equipment sales.
• Must be adaptable to flexible work hours.
• Possess excellent interpersonal skills to foster strong customer relationships.
• Ability to analyze and interpret basic sales reports.

If you are excited about the opportunity to join our team and you meet these qualifications, please send your resume to Valerie Williams.

Culinary Multi Unit Lead

The Culinary Multi Unit Lead will assist in the successful and profitable operation of assigned Dollywood Theme Park Foods Division units by identifying and implementing goals and policies set forth by The Dollywood Company, as well as the local Health Department, through supervision of employees. These responsibilities will be carried out in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Summary Of Essential Functions And Responsibilities

Product / Guest Excellence

• Assists Area Managers in providing creative leadership in the development, implementation, and monitoring of assigned foods locations, host advocacy, and development
• Assists Area managers in managing service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment and invitation to return)
• Maintains food quality guidelines, including but not limited to: holding times, following recipes and portion procedures, safe operating of equipment, and ordering, storing, and rotating food properly
• Ability to utilize customer service skills to resolve guest opportunities as they arise, but also to establish procedures to prevent future opportunities from occurring

Profit & Contribution

• Reviews payroll expenditures to be budgeted and approved based on guidelines. Reviews and reports on daily, weekly, and period payroll expenses. Report on weekly and period direct expenses
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
• Assists in the successful and profitable operation of multiple assigned units, including but not limited to revenue driving and expense management by maintaining inventory levels and budgets (expense controls with food costs, labor, and functional supplies)

Health & Safety

• Conducts daily safety and sanitation audits to ensure appropriate Dollywood, Start Fresh, Sevier County Health Department, and ServSafe procedures are followed so that we maintain a safe environment for all hosts and guests
• Participates in monthly safety meetings & work closely with safety coordinator regarding safety trainers
• Ensures compliance with all restaurant policies, standards and procedures
• Ensures adequate staffing to provide appropriate line speed for their unit(s)

Leadership

• Assists in the performance of Human Resource functions for staff, including attending hiring, training, scheduling, and evaluating performance
• Ensures all team members have proper supplies, equipment and uniforms
• Empowers team to provide excellent customer service within guidelines
• Establishes and maintains open, collaborative relationships with team members and ensures Hosts do the same within the team
• Handles team members' questions and concerns
• Solicits feedback, utilizes an "open door" policy and reviews team member satisfaction results to identify and address associate problems or concerns
• Maintains effective communication by providing direction, coaching, mentoring, correction, training, support and development of staff through timely and specific feedback and recognition
• Handles guest problems and complaints, seeking assistance from a manager as necessary
• Monitors team to ensure performance expectations are met
• Provides feedback to team members based on observation of service behaviors
• Strives to improve service performance and guest experience
• Sets a positive example for guest relations
• Performs timely evaluations of direct reports
• Motivates direct reports via incentives & recognition
• Employees must be available and willing to work at different locations on park
• Knows, understands, & enforces the use of the "Start Fresh" program when necessary
• Develops and maintains cleaning schedules for assigned unit, ensuring all Dollywood safety policies and procedures are maintained
• Be a host advocate by living out the Leading with Love principles and being a servant leader
• Responsible to work a variety of shifts including opening and closing shifts to ensure all locations are operating within expectations
• Uses all available on the job training tools to ensure continuous improvement aligned with company goals
• Communicates performance expectations in accordance with job descriptions for each position
• Coaches and counsels associates regarding performance on an on-going basis

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• Must have a high school diploma or equivalent
• A minimum of 4 years of Food Service experience
• A minimum of 2 years of Supervisory experience
• Must be able to pass ServSafe Manager Certification Program
• Must be proficient in Microsoft Word, Outlook, and Excel
• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently and create a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Manual dexterity to operate calculators and computers, as well as cash registers
• Ability to endure heat, cold temperature change and humidity to work in kitchens, walk-in coolers, freezers, and changing weather

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Able to meet the physical demands of the job
• Able to stand and move about to assist where needed in a unit and to move from unit to unit
• Able to balance, kneel, stoop, and bend to help maintain a clean and organized work area

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected

Front Office Supervisor

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

Primary Responsibilities

• Provide leadership for guest service team to ensure smooth operations of front of house operations
• Act as liaison between guest service representatives, management and all departments to ensure proper communication.
• Create, edit and implement front desk procedures to ensure accuracy, five-star service and consistency in all operations.
• Oversee new-hire training and on-going training for all guest service team members on all procedures, rates, packages and hotel services.
• Resolve guest service problems quickly, efficiently and courteously.
• Enforce all cash handling and check cashier closings and deposits.
• Monitor high balance guests and payments owing and take appropriate action.
• Review night audit reports, front office log book and guest feedback & reviews on a regular basis.
• Monitor all VIP's, special requests, packages and ensure timely delivery and charging for all items.
• Ensure all front desk staff are attentive, friendly, helpful and courteous to everyone.
• Coach team members, as needed, to maintain consistency in operations and high service standards.
• Ensure all team members are in proper uniform.
• Work with the group sales manager to manage rooming lists, room assignments, cut-off dates and ensure smooth check-in, check-out and billing accuracy.
• Follows all hotel safety policies, procedures & standards.
• Conduct regularly scheduled meetings for front desk personnel.
• Attend weekly managers meeting and ensures communication flow-through of all pertinent information.
• Participate in MOD shift schedule
• Maintain all front desk equipment & supplies and manage pars to keep necessary items at-hand.

Requirements

• Must have previous hospitality management experience.
• Customer Focus, Customer Service, Excellent Verbal communication
• Must be willing to work holidays and weekends

Direct Support Professional - Sweet Briar

We're looking for a DSP to work with a happy and easy-going female in her early 30's living in her own home in Hopkins. She needs assistance with daily living activities, meal preparation and personal cares. She enjoys independent activities, like working on her iPad and sorting kits. She also enjoys interacting with staff, watching cooking shows, building puzzles and reading. Other fun activities are purposeful; shopping trips, car rides, walking in her Hopkins neighborhood or going on an outing. She gets along best with people that are happy and easy-going, talkative, and cheerful.

Learnability is a 245D licensed organization that offers home and community based services for adults with disabilities. Our organization is committed to providing services that lead to a healthy lifestyle. We offer a new, integral approach to person centered services. Our role is to support and encourage participants to come to their own conclusion regarding their careers, life choices and services.

Requirements:

Must be at least 21 years old

Valid driver's license with acceptable driving record (less than 3 moving violations in 3 years)

Reliable transportation

Ability to work in the united states

Pass all required background checks

Shift Available:

Thursday 2:15pm-9:30pm Friday 2:15pm-9:30pm Saturday 8:30am-3pm, 3pm-9:30pm Sunday 8:30am-3pm, 3pm-9:30pm

Our pay is starts at $22.50$24.00 for awake hours and $17.50 for night supervision (10:00 PM - 6:00 AM).

Job Summary:

As a Direct Support Professional (DSP), you will be responsible for providing person-centered support and care to individuals with intellectual and developmental disabilities. Working within the Direct Support Services department, you will assist clients in achieving their personal goals, fostering independence, and enhancing their quality of life. Your primary objective will be to promote a safe, nurturing, and inclusive environment for those in your care.

Supervisory Responsibilities:

This role typically does not involve direct supervisory responsibilities. However, you may be required to assist and guide support staff or volunteers during certain tasks or activities.

Responsibilities:

• Personalized Support: Provide one-on-one assistance to individuals with daily living activities such as personal hygiene, meal preparation, and medication administration, while respecting their dignity and privacy.
• Individualized Goal Setting: Collaborate with clients, their families, and interdisciplinary teams to develop individualized care plans based on the person's preferences, needs, and aspirations.
• Community Integration: Support clients in engaging with their local community and participating in social, recreational, and vocational activities to enhance their social skills and independence.
• Behavioral Support: Implement positive behavior management techniques and strategies to address challenging behaviors and promote positive interactions.
• Health Monitoring: Monitor and report changes in clients' health status, ensuring timely communication with healthcare professionals and appropriate documentation.
• Record Keeping: Maintain accurate and up-to-date records of client progress, daily activities, incidents, and any pertinent observations.
• Safety and Emergency Response: Ensure the safety and well-being of clients at all times, including being prepared to handle emergency situations effectively.
• Advocacy: Advocate for the rights and needs of individuals with disabilities, supporting their inclusion and access to community resources and services.
• Training and Skill Development: Participate in ongoing training programs to enhance your knowledge and skills in disability support, communication techniques, and person-centered care.

Required Skills:

• Empathy and Compassion: Demonstrate genuine care and understanding for individuals with disabilities and their unique challenges.
• Effective Communication: Possess excellent verbal and written communication skills to interact with clients, families, and team members effectively.
• Patience and Flexibility: Adapt to varying needs and schedules of clients, remaining patient and adaptable in different situations.
• Problem-Solving: Display critical thinking abilities to address challenges and find solutions in a person-centered and positive manner.
• Collaborative Team Player: Work well in a team environment, collaborating with other professionals, families, and caregivers to provide comprehensive support.
• Reliability and Punctuality: Demonstrate a strong sense of responsibility, punctuality, and commitment to the client's well-being.

Physical Requirements:

• Ability to lift and carry objects up to a certain weight, assisting clients with mobility when necessary.
• Standing, walking, and sitting for extended periods.
• Bending, stooping, and reaching to support and assist individuals with various needs.
• Ability to perform CPR or other emergency procedures if required.

Acceptable criminal record