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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs.
Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintains a working knowledge of consumer and business banking products and services including digital products and services. Provides a consistent optimal client experience, including greeting clients and processing basic transactions. Develops collaborative partnerships with branch team members and partners to best serve clients. Opens new consumer and business accounts, completes service requests and submits credit applications. Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.
Basic Qualifications
- High school diploma or equivalent
- Typically has five or more years of job-related, retail banking experience or a combination of experience and commensurate training
Preferred Skills/Experience
- Proven ability to build and foster relationships with clients through proactive outreach and follow up
- Ability to effectively engage and communicate with clients
- Advanced knowledge of applicable bank and branch policies, procedures and support systems
- Thorough knowledge of all retail products and services
- Proven customer service and interpersonal skills
- Experience in participating in sales campaigns/promotions
- Experience with using and demonstrating digital products and self-service technologies
- Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
- Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
- Experience in the financial services industry preferred
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program .
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
#J-18808-LjbffrAbout Skiff Skiff is hiring full-stack web developers to bring freedom to the internet. If you enjoy working on privacy-first, open-source, and well-crafted products you’ll fit right in. Engineers at Skiff own large chunks of the product and are responsible for shipping (a lot) to nearly a million users. Skiff has an office in San Francisco and will be opening another in New York City next year. By joining Skiff, you’ll be part of a team that cares deeply about shaping the future of collaboration, communication, and the internet. About the role As a Fullstack Engineer at Skiff, you will play a crucial role in writing code and delivering to production across our end-to-end encrypted email, drive, pages, and calendar products. Your responsibilities will extend from architecting performant local-first applications, to bringing frontend features to life, and leveraging the latest in cryptography on the client-side. About you
- Experience with statically typed languages, including TypeScript
- Strong knowledge of modern build systems, such as Webpack and Babel.
- Experience with frontend web frameworks, including React, and server-side frameworks including Node.js.
- Expertise designing server-side APIs (e.g. GraphQL) for internal services and developers
- Ability to write understandable, maintainable code for our open-source codebase .
- Write modular, secure, and well-tested code and ship it to production.
- Collaborate closely with the design and product teams to develop user interfaces.
- Architect and implement new components for Skiff Mail, Drive, Pages, and Calendar.
- Optimize system performance and scalability to handle millions of concurrent users and messages.
- Participate in code reviews, providing constructive feedback to maintain code quality and best practices.
- Contribute to the open-source community and support Skiff's commitment to advancing privacy and security.
- Implement secure and privacy-enhancing protocols to protect user data and maintain the highest levels of confidentiality.
- Handle and resolve incidents during on-call rotations efficiently and effectively.
- Health, Dental, and Vision: Get free comprehensive medical, dental, and vision benefits.
- Lunch always on us: Creativity is sparked by great conversations and there is no better time for inspiration to strike than over a shared meal.
- Flexible PTO: Take the time you need when you need it. Our flexible PTO lets all Skiff employees do their best work always.
- 401(k) Plan. Contribute to your 401k and plan for retirement
- Coffee chat with one of Skiff’s founders (20m)
- Technical screen with members of Skiff’s engineering team (1hr)
- Virtual “onsite” with both technical/coding and non-technical/discussion-based areas of focus (3hrs)
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