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Patient Engagement Advocate (Healthcare Customer Service Representative)

At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.

Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team. The Patient Engagement Advocate (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a "local" patient experience.

Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.

Your responsibilities will include:

• Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
• Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient's needs are handled with care.
• Leverage technology and knowledge base content modules to provide an experience that "feels local" from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid "us vs them" approach and demonstrate an inclusive "we" mentality.
• Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
• Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
• Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
• Effectively inform and educate patients on insurance and about our financing/payment plan options.
• Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
• Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
• Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
• May work in other channels such as outbound, email, chat, etc.
• Perform other duties as assigned.

To excel in this role, you should possess: High School/GED or equivalent; College degree is preferable. Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps. Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment. Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency <30 ms; and Packet Loss <2%. Preferred typing aptitude of 50-70 WPM. Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs). Demonstrated tenure in previous positions of at least 2-3 years. Must have a dedicated, quiet workspace at home (with a door) to work without distractions. Must be able to provide a reliable high-speed internet connection for remote work. Excellent verbal and written communication skills and the ability to effectively engage with patients. Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need). Attention to detail. Ability to work in a fast-paced environment. Must be technically savvy, with demonstrated experience working with multiple systems and apps.

We welcome you to apply if you hold the following attributes: Good listener. Collaborative and team player. Ability to display caring attitude and be empathetic. Multi-task-carry on engaging conversation while following proper protocols for information capture. Receptivity to coaching as well as understanding your strengths and opportunities for development.

Why choose Ivy?

• Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
• Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

Production Line Lead 1st Shift

The Production Line Lead is responsible for the day-to-day operations for all lines in their area while meeting and exceeding all safety, quality, and efficiency standards.

Responsibilities:

• Fluency in both English and Spanish or English and French
• Communicate and understand Production schedule.
• Communicate all scheduling concerns to Production Supervisor
• Ensure that all production lines are staffed properly.
• Ensure that all lines are setup properly with correct product, COOL labeling and correct packaging information as required.
• Coordinate changeovers with machine operators, Lift operators, dryer deck and case erector operators when required.
• Maintain a clean and organized working environment.
• Ensure that the products are safe and meet the customer specifications.
• Communicate quality issues of raw product to the appropriate personnel.
• Responsible for monitoring packaging lines in order to ensure correct quantities are produced without overruns.
• Communicate mechanical issues to the appropriate personnel.
• Responsible for the proper and accurate completion of hourly documentation.
• Follow and complete the daily production schedule, including changes that may occur during the course of the shift.
• Responsible for meeting machine efficiency and effectiveness which is measured in downtime percentage, bags per minute and process failures.
• Meet daily production standards.
• Assist in performing new hire orientation training and ensure that they are able to demonstrate competencies in all work areas.
• Responsible for the validation of all carton barcode scanning.
• Ensure the accuracy of all PMO paperwork.
• Perform other duties as assigned.

Qualifications:

• Able to lift 25+ lbs.
• Stand for the duration of the shift (10 hours or more)
• Bend continuously throughout the shift
• Able to work in a noisy, wet and cold environment of approximately 36 degrees Fahrenheit.
• Perform repetitive motions for the duration of the shift.
• Able to reach with hands and arms to check product.
• Bilingual (Spanish) Preferred

Other Information:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Retail Operations

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early...

Hotline Representative

Our client is seeking a Hotline Representative to join their department on a contract basis with the potential to convert to a full-time role.

This position will support logging/researching incoming inquiries, reconciling statements, and will be on the phone assisting suppliers with outstanding balances.

Key Responsibilities:

• Log/research incoming inquiries
• Statement Reconciliation
• Answering calls to assist with outstanding balances
• Work in Microsoft Excel daily for reporting and reconciliation

Qualifications:

• Bachelor's degree in Accounting or Finance (required)
• 15 years of relevant accounting experience
• Strong proficiency in Excel

Additional Details:

• Type of Assignment: Contract (potential Contract-to-Hire)
• Hours: 40 hours per week

Perks:

• Potential to convert to full-time employee
• Opportunity to work closely with senior accounting leadership
• Exposure to corporate accounting operations in a stable environment
• Local hybrid flexibility available for qualified candidates

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Certified Surgical Tech (CST)

Position / Specialty: Certified Surgical Tech (CST)

Shift: 4x10s, 6:45am-5:15pm

Number of ORs: 5

Is on-call REQ? Yes, with call for 2 weekends in 6-week schedule

Senior Coding Specialist

Join us in shaping the future of healthcare as an allied health professional at Redeemer Health. We offer a dynamic environment equipped with state-of-the-art facilities and a culture that prioritizes safety. With our workforce spanning southeastern Pennsylvania and New Jersey, we celebrate diversity and inclusivity. We're committed to your long-term success, providing competitive benefits, as well as resources like educational assistance and a unique onboarding program that sets you up for long-term success while introducing you to our mission and celebrated service orientation. Join us, and let's make a difference together.

The Senior Coding Specialist assigns diagnostic and procedural codes consistent with ICD-9-CM and CPT-4 guidelines, sequencing guidelines, CMS coding guidelines, Medicare and Medicaid regulations and the American Hospital Association coding guidelines and in its publication, Coding Clinic and AMAs publication CPT Assistant. Responsible for meeting quality expectations for data abstraction, coding, APC assignment, DRG assignment and Redeemer Healths expected productivity standards for the position. Performs assigned duties in accordance with hospital specific coding policies and procedures. The Senior Coding Specialist will conduct monthly data and coding quality assessments to determine whether coding accuracy is at the 95% rate. The Senior Coding Specialist will assist the Coding Coordinator in development of educational programs for all coding staff on an ongoing basis. Assists the Coding Coordinator with the documentation improvement programs. Responsible for remaining current with latest healthcare technology and coding advice through reading available coding literature, attendance of seminars and in-services, internet research and other educational resources. Performs duties in support of the Medical Center mission to ensure the highest quality of patient care in an economically sound and efficient manner.

All individuals within the scope of their position are responsible to perform their job in light of the Mission & Values of the Health System. Regardless of the position, every job contributes to the challenge of providing healthcare. There is an ongoing responsibility for ensuring the values of Respect, Compassion, Justice, Hospitality, Holistic Approach, Stewardship, and Collaboration are present in our interactions with one another and in the service we provide.

Registered Health Information Technician, Registered Health Information Administrator preferred or equivalent experience. Certified Coding Specialist required or agreement to sit and successfully pass the examination within one year of hire date. Must have a minimum of 1 year coding experience utilizing ICD-9-CM and CPT-4 in an acute care setting. Internal progression from Coding Specialist to Sr. Coding Specialist I may occur less than 1 year coding experience when the internal candidate has demonstrated consistency in meeting the quality and quantity standards for the Sr. Coding Specialist I job position and has obtained the CCS credential. A strong background in Anatomy, Physiology, Clinical Medicine and Medical Terminology. A graduate of an accredited hospital based coding program with certification of completion or successful completion of college credited course work in Medical Terminology, Anatomy & Physiology and Pathophysiology/Disease Processes/Pharmacology required. Must be detail oriented and have basic computer skills. Experience with computerized encoders and abstracting systems preferred.

Redeemer Health is an equal opportunity employer. We prohibit discrimination in employment due to race, color, gender, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, disability veteran status or any other protected classification required by law.

House Staff Office Administrator

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.

Administers the House Staff Office for the Bridgeport Hospital sponsored residency and fellowship programs. Reports to the Designated Institutional Official EEO/AA/Disability/Veteran

Responsibilities

• Institutional duties and responsibilities
• Coordinates and distributes Orientation for new house staff which includes but not exclusively Occupational Health Clearance, acquisition of ID badges, scrubs, lab coats participation in BLS/ACLS certification classes and EPCS enrollment etc.
• Coordinate and manage the GME wellness programs.
• Supports RFF in execution of wellness and educational activities.
• Organized GMEC and Program Director Forum agenda.
• Keep record of Program Director Forum minutes.
• Responsible for maintenance of resident and fellow call room.
• Responsible for maintenance of the house staff lounge.
• Responsible for working with marketing to create annual resident poster.
• Responsible for completion of graduation certificate and verification accuracy.
• Issue house staff contract template and stipends annually to programs.
• Ensure resident/fellow completion of Health Stream training and other mandatory expectations (e.g. PPD, flu vaccine).
• Ensure accuracy of individual residency meal allowance for completion by Food & Nutrition. Update as needed.
• Cross check the accuracy of MedHub attendance tracker.
• Communicate to and counsel house staff on Hospital and GME policies and procedures, refer house staff to proper sources for questions, problems, or suggestions.
• Initiate, prepare, and submit LOA, disability, FMLA documents with entry into MedHub.
• Coordinate with Medicare Reimbursement Department at Yale as requested.
• Responsible for GME office house staff files.
• Coordination of Chair of Graduate Medical Education and RFF executive committee meetings.
• Support Chair of Graduate Medical Education in meeting ACGME requirement relating to Sponsoring Institution accountability.
• Partners with Chair of Graduate Medical Education and others as required during preparation for accreditation and CLER site visit.
• Draft memos/letters to house staff, program directors, business managers, and administrative assistants.
• Responsible for maintaining files and mailing reminders and obtaining signatures.
• Responsible for providing support to the Chair of Graduate Medical Education with the organization and implementation of the GME Committee meeting, Program Directors Forum, and other required meetings.
• Act as a liaison between hospital and program/department administrators for house staff affairs.
• Responsible for equipment needs of the office.
• Must be proficient in the use of Word, Power Point, Excel, INFOR, Kronos, Outlook.
• Provides administrative support to the Chair of Graduate Medical Education as related to day-to-day operations of the GME Department.
• Maintains the Chair of Graduate Medical Education calendar, coordinates meetings; including booking space, coordinating schedules, and confirming attendees.
• Assists in the planning and logistical coordination of meetings and office activities, forums, and conferences.
• Distributes announcements or other informational items regarding program and/or departmental operations on behalf of Chair of Graduate Medical Education.
• Collects materials submitted for supervisors attention to ensure all relevant data, authorizations and pertinent information are included. Returns material to original party.
• Checks materials submitted for supervisor's attention to ensure all relevant data, authorizations and pertinent information are included.
• Responsible for answering office calls.
• Performs other related duties as assigned.

Qualifications

EDUCATION

Position requires a Bachelor's Degree in a business or health care field.

EXPERIENCE

Three (3) years experience in healthcare services

SPECIAL SKILLS

Excellent communications, interpersonal, coordinative, and organizational skills. Strong communication skills are essential.

YNHHS Requisition ID 171290

Quality Selling Advisor

We Are Growing! Consider A Career With Us!

Guaranteed Income Of $3000.00 Per Month!

Group 1 Toyota Fort Bend is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are growing and looking to add Quality Selling Advisors to work with our Quality Dealership representing the Quality Toyota Product!

In addition to the Best Compensation, we offer:

• Five Day Workweek
• A Great Working Environment
• Comprehensive Training & Advancement Opportunities
• Pinnacle Awards Program
• Medical, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan

You need

• Professional Appearance
• Positive & Friendly Attitude
• 2 Years Customer Service Experience
• Previous Automotive Sales Experience is a Plus!
• Interpersonal Communication Skills
• Basic Computer Skills
• High School Diploma or Equivalent
• Must have a Valid Driver's License

Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

Apply today or refer a qualified friend.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify

Patient And Community Outreach Manager

At Blood Cancer United, employees take our mission seriously. Whether you work in one of our regions, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our bold goal a reality: To enable patients with blood cancer to gain more than one million years of life by 2040. Join us and give new meaning to the word, job.

The role of the Patient & Community Outreach Manager is to implement strategies in support of Blood Cancer Uniteds goals including:

• Conduct outreach to raise awareness and connect more patients with Blood Cancer United, as soon after diagnosis as possible, with a particular emphasis on reaching Black/African American and Hispanic/Latino communities
• Build community awareness of and trust in Blood Cancer United as a source of information and support
• Provide ongoing support and education and facilitate access to quality care for patients and caregivers
• Develop local and regional collaborations with both healthcare professionals and community leaders to further these aims

This role will also serve as a key mission leader in the Blood Cancer United Region for which they are responsible.

Duties and Responsibilities:

• Community Engagement and Health Equity
• Promote Blood Cancer United as an essential resource for disease, treatment, and support information for individuals affected by blood cancer, with a particular focus on reaching Black/African American and Hispanic/Latino communities
• Design and implement outreach initiatives to expand Blood Cancer United reach, including conducting culturally tailored outreach within underserved communities across the local Region
• Foster and maintain partnerships with community-based organizations and healthcare delivery institutions
• Volunteer Development and Leadership
• Engage volunteer leaders to better reach oncology professionals, local community leaders, and key stakeholders, to build relationships with Blood Cancer United Region colleagues, and to assist with patient outreach and community events
• Recruit, train, and manage a volunteer infrastructure to support all aspects of the role
• Community Education and Services
• Create resources and programs that allow for deeper patient engagement throughout the cancer journey
• Conduct community-based patient education programs in select markets, with a particular focus on underserved areas
• Assess the need for support, services, and education for patients and providers in the Region
• Mission Integration
• Collaborate and partner with internal stakeholders including other Education & Services staff, Region Executive Directors, and philanthropy colleagues to ensure joint planning, mutually beneficial support, and effective advancement toward overarching Blood Cancer United goals and strategies
• Partner with Blood Cancer United colleagues to provide information about the Blood Cancer United mission to internal and external stakeholders, including staff, potential volunteers, donors, and funders
• Partner with Blood Cancer United public policy and advocacy staff to identify advocates and patient stories and maintain engagement in policy initiatives
• Perform other related duties as assigned

Education & Experience Requirements:

• BA or BS required; advanced degree in health or social sciences related discipline preferred
• 4-6 years of related experience

Position Requirements:

• Experience and skill in relationship management in healthcare, community outreach, healthcare service delivery, community education programming, and volunteer development
• Experience in conducting outreach and building collaborations with underserved communities required
• Strong cultural competency and regular practice of cultural humility
• Excellent verbal and written communication skills; must be able to articulate the Blood Cancer United Mission (Research, Patient & Professional Programs, Advocacy/Policy) to a wide audience
• Strong problem-solving, priority-setting and project management skills
• Ability to work independently and proactively, thrive under pressure, and perform multiple tasks
• Healthcare knowledge base with oncology experience preferred
• Knowledge of fundraising a plus
• Experience working in a matrix environment a plus
• Strong computer skills required

Physical Demands & Work Environment:

• Must reside within the region area(s) managed
• Position may require 50% or more local and regional travel; night and weekend work will be required.
• Must have access to reliable transportation and the ability to transport outreach materials, including on public transit.
• Work environment is representative and typical of similar jobs in comparable organizations