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Patient Relations Specialist

Be the Voice of the Patient Experience

The Patient Relations Specialist serves as an advocate for patients, families, and visitors by addressing concerns, resolving complaints, and promoting a positive care experience. This role partners with clinical and operational leaders to investigate grievances, provide service recovery, analyze feedback trends, and support patient satisfaction initiatives.

Qualifications

• Bachelor's Degree in Behavioral Science, Healthcare, or related field (Associate's Degree with relevant experience considered).
• 3 years of experience in healthcare, patient advocacy, or a related environment.
• Strong customer service, communication, and conflict-resolution skills.
• Ability to handle difficult situations with professionalism, empathy, tact, and diplomacy.
• Strong analytical, organizational, and problem-solving abilities.
• Proficiency with Windows-based software.
• Ability to work independently and collaboratively.
• Knowledge of healthcare regulations and patient rights preferred.

Key Responsibilities

• Respond to and resolve patient, family, and visitor concerns.
• Investigate complaints and collaborate with staff, physicians, and leadership.
• Document grievances and ensure timely resolution.
• Prepare patient correspondence and reports.
• Analyze complaint trends and identify improvement opportunities.
• Conduct patient rounding and support service recovery efforts.
• Participate in customer service training and patient experience initiatives.

Join a team committed to patient-centered care, service excellence, and respect for diversity.

Pay Range: $26.00 - $36.00

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Market Table (Salad Bar) Attendant / Kitchen Prep

At Fogo de Cho, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities. We believe better futures start when we bring our best to the table every day to feed a Purposeful Future starting with our team members. We feed our teams with fulfilling job opportunities, making space around the table so everyone feels welcome. At Fogo, we'll provide you with a fulfilling career with professional and personal growth opportunities at every level. Our values of teamwork, integrity, excellence, humility, and Deixa Comigo (we've got you!) are more than just words; they're how we do things every day.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides support through preparation and proper presentation of all salad bar items, side dishes and desserts according to recipe in an efficient manner.
• Ensures that the quality of all inventory and fresh produce are of the highest standards including proper management of inventory levels including the storage area.
• Assists management with tracking of expiration dates on all products.
• Maintains cleanliness of all kitchen equipment and areas.
• Complete any beginning or closing shift duties.

Requirements:

• Must be able to transport objects up to 50 lbs, stand for long periods of time, and work at a quick pace.
• Must be able to work weekends and holidays.

Medical, Dental, and Vision insurance are available for full-time, hourly Team Members on the first of the month following 60 days of employment. Additionally, company-paid Life Insurance and Short-Term Disability are provided where allowed. We offer a comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, Accident Coverage, Permanent Life, and Pet Insurance.

Part-Time Team Members are offered a Minimum Essential Coverage (MEC) Health plan in addition to Dental, Vision, Short-Term Disability, and Life Insurance. Coverage for these plans can start as early as the first of the month following your hire date. Additionally, Part-Time Team Members are offered enrollment in voluntary benefits, including Pet Insurance, Legal, and ID Protection. Fogo de Cho is an Equal Opportunity & E Verify Employer

Fogo de Cho provides reasonable accommodations to qualified applicants. If you need assistance or an accommodation during the application or interview process, please contact Human Resources at HRSupport@fogo.com.

This position has a pay range that starts at $10.50 and goes up to $18.00. Your rate is dependent upon your relevant work experience.

Job Title

Retail Sales & Recovery Colleague

Job Description

Be part of an Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Retail Sales & Recovery Colleague, you're at the heart of creating a welcoming shopping experience through genuine hospitality and keen attention to detail. You help keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is always customer-ready. Your friendly and approachable attitude fosters a warm environment that invites customers to return, while supporting your team in achieving sales goals through consistent, high-quality service.

How our Recovery Colleagues spend their day

• Our colleagues start each day energized and prepared - wearing their name badge, saying hello to their coworkers, making sure the sales floor is clean, organized, and ready for customers. They review their goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.
• On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create an experience to bring the customers back.
• Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
• They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name.
• We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

Who You Are

• Focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and colleague
• Must be able to:
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• You can handle electronic devices with no problem

Essential Physical Requirements You Will Perform

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

Travel Representative

Saginaw, Michigan, United States

About the Job Travel Representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!

Logistics Manager

The Logistics Manager is responsible for leading and optimizing all logistics activities supporting the STERIS Instrument Management Services (IMS) repair business. Based in Birmingham, Alabama, this role is accountable for both external transportation management and internal logistics execution to ensure the efficient movement of customer-owned surgical instruments, repair components, consumables, and materials throughout the IMS repair network. It will support facilities in Birmingham, Chesterfield, MO, Keller, TX, Lenexa, KS, Stow OH and Fort Laurderdale, FL.

Externally, the position manages transportation providers, customer asset transportation, supplier logistics, freight and packaging expenses, and domestic and international shipping activities. The role serves as the IMS subject matter expert for transportation compliance, customs requirements, Harmonized Tariff Schedule (HTS) classifications, duties, tariffs, import/export requirements, and carrier performance management.

Internally, the position oversees campus logistics operations across the Birmingham repair center campus, including mail services, inter-building material transfers, and internal distribution activities while developing long-term strategies for improving material flow, operational throughput, labor utilization, and repair center capacity. The role partners closely with Operations, Materials Management, Customer Experience, Finance, Procurement, Information Technology, Quality, Regulatory Affairs, and Corporate Logistics teams to drive service, cost, quality, and operational performance improvements across the IMS network.

What You'll Do as a Logistics Manager

External Logistics Leadership

Develop and execute logistics strategies supporting the movement of customer-owned surgical instruments between healthcare facilities and IMS repair centers.

Manage relationships, contracts, performance metrics, and service levels for parcel carriers, freight providers, transportation providers, and third-party logistics partners.

Oversee inbound transportation of repair parts, consumables, and materials from domestic and international suppliers supporting IMS operations.

Own freight and packaging budgets and develop strategies to optimize transportation cost, packaging effectiveness, and customer service performance.

Establish logistics performance metrics and carrier scorecards focused on on-time pickup, on-time delivery, service quality, transit time, and cost performance.

Internal Logistics & Facility Flow Leadership

Develop and manage internal logistics strategies supporting the movement of customer assets, repair parts, work-in-process inventory, and consumable materials throughout IMS repair operations.

Create and maintain logistics flow models that optimize repair center throughput, turnaround time, labor utilization, and customer service performance.

Perform capacity planning, workload analysis, simulation modeling, and constraint identification to support current and future operational growth.

Partner with Operations leadership to identify and eliminate material flow bottlenecks and operational constraints.

Birmingham Campus Logistics Operations

Manage daily logistics operations supporting the Birmingham, Alabama campus consisting of six operational buildings.

Oversee mailroom operations and serve as the primary owner of the campus USPS inbound and outbound mail processes.

Manage inter-building transportation activities ensuring timely movement of repair parts, customer assets, supplies, tooling, and operational materials between facilities.

Oversee operation, utilization, scheduling, and safety compliance of the campus 14-foot straight truck.

The Experience, Skills and Abilities Needed

Required:

1. Minimum 7 years of progressive logistics, transportation, supply chain, distribution, or operations experience.

2. Minimum 3-5 years of leadership experience.

3. Experience managing carrier relationships and transportation providers.

4. Experience with domestic and international shipping operations.

5. Experience with customs, HTS codes, tariffs, duties, taxes, and import/export compliance.

6. Experience managing freight and packaging budgets.

7. Experience utilizing Oracle ERP systems or equivalent enterprise systems.

8. Strong analytical, financial, project management, and problem-solving skills.

9. Experience leading continuous improvement initiatives.

Preferred:

MBA or master's degree in supply chain, Logistics, Business, Engineering, or related discipline.

APICS/ASCM certification.

Lean Six Sigma certification.

Experience in healthcare, medical device, repair service, or regulated environments.

Experience with transportation management systems and logistics analytics.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer:

Market Competitive Pay

Extensive Paid Time Off and (9) added Holidays

Excellent Healthcare, Dental and Vision Benefits

Long/Short Term Disability Coverage

401(k) with a company match

Maternity and Paternity Leave

Additional add-on benefits/discounts for programs such as Pet Insurance

Tuition Reimbursement and continued education programs

Excellent opportunities for advancement in a stable long-term career

Pay range for this opportunity is $81,00 - $109,000. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.

Open until position is filled.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.

Job Title

Location 215 Marion Square, Fairmont, WV, 26554, United States

Base Pay $20.00 - $25.00 / Hour

Job Category Construction, Pro Sales, Outside Sales

Employee Type FT Hourly

Required Degree High School

Minimum Experience 2 Years

Job Description

Description Requirements