Search Jobs

Courier

The Courier is responsible for the timely and secure transportation of mail, packages, medical supplies, lab specimens, and other items between facilities, departments, and designated locations. This role ensures accurate documentation, adheres to safety and handling procedures, and represents the organization professionally during all transport activities.

Essential Functions

• Transports items such as mail, packages, lab specimens, medical supplies, and equipment to and from facilities, departments, or affiliated locations.
• Maintains proper handling and transport of sensitive or regulated materials, including blood, specimens, or pharmaceuticals, in accordance with safety and compliance protocols.
• Follows designated delivery schedules and adjusts routes as needed to ensure timely service.
• Operates a facility-owned vehicle safely and responsibly, adhering to all traffic laws and organizational driving policies.
• Performs routine inspections of the vehicle, schedules maintenance, and ensures cleanliness and readiness for use.
• Maintains accurate records of deliveries, mileage, and receipts as required.
• Reports any delays, incidents, or vehicle issues to the appropriate supervisor promptly.
• Assists in loading, unloading, and securing items to prevent damage during transit.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 1-3 years of experience in a delivery, courier, or transportation-related role preferred

Knowledge, Skills and Abilities

• Strong organizational and time-management skills.
• Ability to operate a motor vehicle safely and navigate city streets, highways, and facility campuses.
• Ability to follow protocols for handling sensitive or biohazard materials.
• Basic knowledge of documentation procedures and inventory control.
• Strong interpersonal and customer service skills.
• Ability to lift, push, or pull up to 25 lbs unassisted.
• Ability to work independently and manage multiple tasks under time constraints.

Licenses and Certifications

• DL NUMBER - Driver License, Valid and in State required

Job Info

• Job Identification 149537
• Job Category Ancillary Services
• Posting Date 05/19/2026, 04:40 PM
• Degree Level No Formal Education
• Job Schedule Full time
• Job Shift Day
• Locations 85 E US Highway 6, Valparaiso, IN, 46383, US

Certified Occupational Therapy Assistant (COTA) - Bilingual Spanish Remote

All Care Therapies is a leading provider of Physical, Occupational, Speech, and ABA therapy services, delivering care through virtual, in-home, and clinic-based settings across California, Texas, and Nevada. We serve individuals of all ages, combining innovative technology with a collaborative, patient-centered approach. Our dedicated clinicians provide flexible, high-quality care that meets patients where they are, supporting recovery, enhancing communication, and driving meaningful, long-term outcomes.

Job Description

Are you interested in teletherapy? Join our OT team!

We are hiring in all 50 states to provide services for clients in California. We are also offering reimbursement for California licensure!

As a Remote Certified Occupational Therapy Assistant (COTA), you will provide occupational therapy services to Spanish speaking clients remotely. You will collaborate with licensed Occupational Therapists to assess and implement appropriate treatment plans, monitor progress, and provide guidance to clients through virtual platforms. Your primary goal will be to help clients achieve their occupational therapy objectives and improve their functional abilities in a remote setting.

What you will do:

• Intervention: Provide remote occupational therapy services, including exercises, activities, and interventions to help patients achieve their goals and improve their functional abilities.
• Education: Educate patients and their caregivers on techniques and strategies to enhance their independence and well-being.
• Documentation: Maintain accurate and up-to-date patient records, including progress notes and other necessary documentation.
• Compliance: Adhere to relevant ethical and legal standards and regulations, including patient privacy and confidentiality (e.g., HIPAA compliance).
• Technology: Utilize telehealth platforms and tools effectively to conduct remote therapy sessions.
• Continuing Education: Stay current with the latest developments in occupational therapy and engage in ongoing professional development.

Why join us:

• We are a therapist-owned and operated organization
• Career advancement - We believe in recognizing high-performing teams
• Efficient web-based documentation system
• Growing company in a new model of service delivery
• Monthly team meetings
• Supportive collaboration with the clinical team and supervisors
• Training and materials provided

Compensation

W2 | $41.00 - $46.00 per hour commensurate with experience, qualifications, and bilingualism.

Qualifications

• Valid certification as a Certified Occupational Therapy Assistant (COTA)
• Active CA State Certified Occupational Therapy Assistant License or ability to apply
• Experience in a clinic, private practice, hospital, or home health setting
• Technical proficiency to conduct teletherapy through our all-inclusive platform
• Should be comfortable working with pediatrics (18 months+)
• Prefer strong experience in feeding, sensory, hand, emotional regulation and neurodiverse clients
• Bilingual in Spanish required

Additional Information

All your information will be kept confidential according to EEO guidelines.

All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Assistant Store Manager

The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the facility meets high cleanliness standards and consistently delivers operational excellence. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts.

Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide. If you'd like to grow with us, you should consider joining the team. We look for employees who are reliable, good communicators, and have a passion for helping people.

Benefits We Offer You

• A work/life balance that includes daytime hours with the potential for Sundays off (dependent on location)
• Outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid Time Off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or ROTH choices.
• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.
• EXTRA Healthy Wellness Program with rewards towards your medical premium.
• BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.

Your Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees.
• Perform additional duties as assigned.

Your Qualifications

• 1+ year of customer-facing work experience.
• Sales experience preferred.
• Current valid driver's license and access to a reliable personal vehicle; except in New York City and Brooklyn.
• High School diploma or GED is required; college education is a plus.

Work Environment & Physical Requirements

• Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions.
• Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting.
• Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applications Deadline: Applications will be accepted until the position is filled.

Gosnold PHP Clinician

Gosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment, and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people and families affected by these disorders, and to promote lasting recovery.

Summary:

The PHP Clinician is expected to spearhead day-to-day program activities, ensuring the timely completion of scheduled clinical events and assignments and the implementation of continuing care plans. The role demands seasoned experience in supervising a diverse clinical staff and monitoring all clinical activities for optimal patient service delivery.

Pay Structure:

PER-DIEM - Masters LCSW - $36 - $37

PER-DIEM- Masters LICSW or LMHC - $38 - $39

PER-DIEM - Masters non licensed - $34 - $35

Essential Job Functions/Duties/Responsibilities:

• Provide guidance and direction to clinical staff on counseling functions.
• Monitor services, review charts for clinical appropriateness.
• Conduct clinical reviews to track and enhance patient progress.
• Collaborate with the program director to troubleshoot and resolve complex treatment situations.
• Conduct employee performance appraisals and actively contribute to staffing decisions.
• Perform direct clinical services for patients, including individual and group counseling, psychoeducational sessions, and maintain a reduced caseload proportional to staffing needs.
• Conduct utilization review functions as necessary, ensuring care coordination with payer requirements, and provide training on this to clinical staff.
• Work collaboratively with other departments and programs, ensuring consistency and quality of care during patient transfer and "hand-off" activities.
• Drive performance improvement projects, consistently seeking more efficient clinical care systems.
• Provide staff with educational materials related to documentation.
• Stay current on clinical and administrative practices in behavioral treatment, demonstrating the ability to translate this knowledge into efficient program management.
• Interact with other clinical team members to ensure efficient coordination and utilization of treatment services, promoting compliance with regulatory standards.
• Abide by the Professional Staff Code of Ethics.
• Develop proficiency in and train clinical staff on the use of relevant technology (EMRs, telehealth, Excel, etc.).
• Perform all other duties as assigned.

Minimum Knowledge, Experience, and Skills Required:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job.

• Education: Master's degree in a counseling or related discipline required.
• Experience: Two years of clinical experience in an addiction or mental health treatment program. Knowledge and experience with regulatory requirements and ability to manage clinical practices in compliance with these standards. Working familiarity and/or direct experience in the use of relevant technology (EMRs, tele-health, etc).
• Skills: Strong analytical and organizational skills. Excellent verbal and written communication skills.
• Certificates, Licenses, and Registrations: Independent License, LICSW, LMHC, or LMFT preferred.
• Benefits (based on full-time employment):
• Blue Cross & Blue Shield health and dental insurance
• Vision insurance
• Medical and dependent care flexible spending accounts
• Generous paid vacation, sick, and holiday time
• 403b retirement savings plan with employer match
• Personal financial management services
• Life and supplemental life insurance
• Critical illness and accident insurance
• Employee Assistance Program
• Pet insurance
• Tuition assistance Gosnold is an Equal Opportunity Employer.

Field Technician Level 1

Position involves performing basic, often supervised, installation and maintenance tasks in telecommunications central offices, focusing on the physical aspects like running cables, racking equipment, and initial site preparation. This level requires familiarity with basic tools and equipment, the ability to work under direction, perform continuity testing, maintain clean work areas, and adhere to safety procedures.

Responsibilities & Duties

• Installation and Physical Tasks:
• Physically install, remove, and modify telecommunications equipment and infrastructure.
• Run and dress copper and fiber optic cables, ensuring proper lacing and stitching.
• Install basic racking and equipment.
• Testing and Verification:
• Conduct lead verification and continuity testing on cables and connections.
• Perform basic network cable testing.
• Tools and Safety:
• Use various hand and power tools.
• Adhere to and enforce safety policies and OSHA regulations.
• Work Area Management:
• Maintain a clean and organized work area.
• Participate in site preparation and restoration, including waste disposal.
• Collaboration and Documentation:
• Work effectively with engineers, technicians, and customers.
• Maintain basic on-site job records and administrative tracking.

Skills Required for Skill Level 1

• Mechanical Aptitude:

Ability to use hand and power tools efficiently and safely.

• Manual Dexterity:

Precision in tasks like cable installation and lacing.

• Basic Knowledge:

Understanding of telecom tools, equipment, and physical installation processes.

• Teamwork:

Ability to work effectively as part of a team and follow instructions.

• Physical Stamina:

Capacity to lift objects, stand for extended periods, and work in various environments -on ladders and cable racks.

• Reliability:

Punctuality, dependability, and a strong work ethic.

What to Expect

• This is an entry-level role within a skill-based framework.
• It often involves physically demanding work and requires adherence to detailed installation standards.
• Progressing to higher skill levels requires gaining more experience and proficiency in advanced tasks and troubleshooting.

Manager, GRC SOX Digital Transformation

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.

The Manager, GRC SOX Digital Transformation plays a key role in executing and evolving the organization's IT SOX compliance and controls modernization initiatives. This role focuses on enhancing the efficiency, automation, and effectiveness of IT general controls (ITGCs) and application controls through digital transformation efforts, including GRC tooling, data analytics, and process standardization.

This individual partners closely with Internal Audit, Finance, and Technology teams to support SOX compliance, drive control improvements, and implement scalable, technology-enabled solutions that strengthen the overall control environment.

Key Responsibilities

• Support the end-to-end execution of IT SOX compliance activities, including scoping, walkthroughs, control testing, and remediation tracking.
• Evaluate the design and operating effectiveness of IT general controls (logical access, change management, operations, and SDLC).
• Coordinate with control owners to ensure timely completion of control activities and remediation efforts.
• Assist in preparing audit-ready documentation and support external audit requests.

SOX Digital Transformation & Automation

• Drive initiatives to modernize and automate SOX IT controls through GRC platforms and enabling technologies.
• Partner with stakeholders to standardize and optimize control design across systems and platforms.
• Leverage data analytics and visualization tools (e.g., Power BI) to enhance control monitoring and reporting.
• Support implementation, enhancement, and ongoing management of GRC tools (e.g., ServiceNow GRC, Archer, AuditBoard).
• Identify opportunities to reduce manual effort, improve control reliability, and enhance audit efficiency.

GRC Program Support

• Contribute to the development and continuous improvement of IT GRC policies, standards, and procedures.
• Participate in technology risk assessments across cloud, ERP, and SaaS environments.
• Align IT controls with internal policies and external frameworks (e.g., COSO, COBIT, NIST).
• Support compliance efforts related to SOC audits and other regulatory or certification requirements, as needed.

Stakeholder Collaboration & Reporting

• Partner with Internal Audit, Finance (SOX), and IT teams to ensure alignment on control requirements and testing approaches.
• Translate control requirements into practical guidance for technical and non-technical stakeholders.
• Track and report on SOX control performance, deficiencies, and remediation status.
• Promote a culture of accountability and continuous improvement in controls and compliance.

Qualifications

Education

• Bachelor's degree in Information Systems, Computer Science, Accounting, Business, or a related field required.
• Master's degree (MBA, MIS, or equivalent) preferred but not required.

Experience

• 58+ years of experience in IT audit, IT risk, SOX compliance, or GRC.
• Hands-on experience supporting SOX ITGC programs in a public company environment.
• Experience working with or implementing GRC tools and audit management platforms.
• Exposure to digital transformation, automation, or process improvement initiatives within GRC or audit.
• Experience in Big 4 or public accounting environments preferred but not required.

Certifications

• CISA (Certified Information Systems Auditor) Preferred
• CISSP, CISM, CRISC, or CIA Nice to have

Technical Skills

• Strong understanding of ITGC domains: access management, change management, operations, and SDLC.
• Working knowledge of SOX 302/404 requirements and IT audit methodologies.
• Familiarity with frameworks such as COSO, COBIT, and NIST CSF.
• Experience with data analytics and reporting tools (e.g., Power BI, ACL, IDEA).
• Exposure to cloud environments (AWS, Azure), ERP systems (SAP, Oracle), and SaaS platforms.

Leadership & Soft Skills

• Strong communication skills with the ability to work effectively across technical and business teams.
• Detail-oriented with strong organizational and project management capabilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Collaborative mindset with a proactive approach to problem-solving.
• Continuous improvement mindset with interest in leveraging technology to enhance controls.

Core Competencies

SOX & IT Controls Execution | Process Improvement & Automation Risk Awareness | Cross-Functional Collaboration Data-Driven Insights | Continuous Improvement

Work Environment & Physical Requirements

This role operates in a professional office environment with hybrid flexibility. The position requires extended periods of computer use. Occasional travel may be required (up to 15%).

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.

Pay Range

$127,800 - $156,200 USD

Our Culture

At SharkNinja, we don't just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a companyyou're part of an outrageously extraordinary community. Together, we won't just launch productswe'll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Join Swire Coca-Cola

Join one of the largest bottlers and distributors of the world's most iconic beverage brands!

Why you'll love working at Swire Coca-Cola:

Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being.

• Competitive wages paid bi-weekly or optional pay on demand; overtime opportunities
• Health coverage (3 medical options, dental, and vision)
• Health Savings Accounts w/ company match
• 401(k) Retirement Plan w/ company match
• FREE virtual primary care, acute care & physical therapy
• FREE Employee Assistance Program
• FREE safety shoes annually
• Seven (7) company paid holidays & 3 paid floating holidays
• Paid time off (vacation, sick time, bereavement, jury duty, maternity/parental, disability leave & volunteer time)
• Discounted & free product
• Tuition reimbursement
• Opportunities for career advancement

In addition to health benefits, Swire Coca-Cola is proud to offer you opportunities where you help give back directly to the communities and causes you care about. Note: Enrollment in a Swire Medical Plan is required for some benefits.

Who is Swire Coca-Cola? We are a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000+ driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states. Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together.

Merchandiser Job Details

Schedule: 6:00am - 2:30pm (overtime and weekends required) Pay: $20.25/HR Job Level: 1

Responsibilities:

• Utilization of technology and applications as required throughout the day
• Clean and organize shelves and/or aisles each day with customer cleaning equipment to provide a safe environment for consumers
• Daily restocking coolers, displays, racks, and shelves with labels facing outward for distinguishing purchases
• Rotate products to ensure product quality following a first in first out stocking system
• Builds displays and other promotional items throughout the assigned store by moving, stacking, and building items according to instruction and schedule made by supervisor and store management
• Maintain and organize back rooms/back stock areas in a safely accessible manner. Prepare for return any credited product unfit for sale within assigned stores daily
• Attend meetings as assigned and assist with special projects and events

Requirements:

• Must be at least 18 years of age
• Valid driver's license required; driving record must meet Swire's vehicle policy requirements
• Ability to use reliable vehicle to travel to stores within your routes and maintain business use vehicle insurance; however, you are not responsible for transporting our products
• Ability to lift up to 50 pounds safely
• Ability to work weekends and holidays as required by the business needs

Why Join Our Team?

• Mileage reimbursement
• Local routes Allowing you to stay close to home and represent an international brand in your community

Apply Now and Share a Coke with Swire!

Due to the nature of our work and to help maintain a safe workplace for our employees and customers, after a candidate receives a conditional offer of employment, they will be required to complete pre-employment screening. This includes a criminal background check, drug screening, and for certain roles, a motor vehicle record review. Screening results are evaluated based on several factors, including the nature and severity of an offense, how much time has passed, the relevance to the position, patterns of repeated offenses, and driving history for roles that require operating a vehicle. All results are reviewed fairly and in accordance with applicable state and federal laws, including the Fair Credit Reporting Act.

Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Swire Coca-Cola does not sponsor applicants for work visas.

Sales Associate

Location: Boise, Idaho

Job Summary:

The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will maintain company standards of all merchandise presentation, replenishment, and sizing while maintaining a new and clean store and backroom.

Responsibilities:

• Be aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks
• Greet and acknowledge customers while providing the appropriate level of service
• Effectively communicate value and quality of our merchandise while sharing our current promotions and offer solutions for "out of stock" items when necessary
• Exercise sound judgment in effectively addressing customer concerns
• Demonstrate the appropriate level of selling skills to positively impact conversion
• Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card
• Maintain appropriate stock levels and ensure that all sizes and styles are represented
• Follow company standards of merchandise presentation, signage, and display
• Support and maintain a neat, clean, and organized stockroom while adhering to a customer ready environment, and adhering to safety requirements
• Perform daily housekeeping duties to company standard
• Guarantee company assets by ensuring adherence to all Loss Prevention procedures
• Inform Store Leadership Team of maintenance and facility needs promptly to ensure that customers and associates are provided a clean and safe environment
• Contribute focused, well-managed efforts towards achievement of store goals
• Exhibit flexibility by processing stock when necessary

Education and Experience:

• High School diploma or equivalent
• Previous retail experience preferred
• Must be at least 18 years of age

Skills and Behaviors:

• Excellent customer engagement
• Demonstrated time management and organizational skills
• Ability to work in team environment
• Must be adaptable and flexible to changing priorities
• Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts
• Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs

Service Consultant

Combined Insurance is seeking a Service Consultant to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!

The Service Consultant will act as the primary service representative for the markets associated with their assigned Sales Agent Directors, post implementation. Each Service Consultant may work with multiple Sales Agent Directors. This role will be responsible for timely and successful resolution of client needs and improving the overall client experience. The Service Consultant is expected to build & maintain positive relationships with all stakeholders, including our sales organization, employer groups & cross functional internal partners. They will prioritize service functions for their designated market(s) & execute tasks and responsibilities. This role will have direct ownership of a specific zonal block of business, focusing on management of in-force policies to ensure optimal service delivery and client satisfaction.

This position requires strong relationship management, communication, critical thinking, project management, and problem resolution skills to meet the diverse needs of our sales team and employer groups.

Responsibilities:

• Analyze, research & respond to all inquiries related to an employer group, must develop a broad working knowledge of company policies & procedures, policy information/management, premium & billing administration, and enrollment processing. Handles level 2+ tasks that are more complex in nature.
• Liaison between external client & sales partners and cross functional internal partners via the Service email inquiries for level 2+ tasks.
• Communicate and collaborate across all internal Customer Experience Delivery teams to project manage complex or escalated service requests to a timely and effective resolution. This could include Premium Billing, Premium Processing, Policyholder Services, Benefit Changes, Underwriting, Enrollment Services, and Sales.
• Proactively manage expectations of clients and agents to address issues as they arise while concisely and effectively communicating status, issues, and timelines.
• Responsible to make updates and adjustments to policyholder and group records, and related items.
• Effectively project manage Salesforce Case workload.
• Develop and maintain a trust-based & positive relationship and rapport with internal and external clients.
• Collaborate & drive positive change with internal partners to improve processes & procedures.
• Assist Account Managers in identifying methods to grow the account and increase broker or client satisfaction.
• Mentor & train new hires. Supports ongoing team knowledge & development.
• Perform other duties as assigned.

Skills & Experience:

• Excellent verbal and written communication, interpersonal and customer service skills
• Ability to structure and manage work across multiple functions.
• Ability to influence and build consultative, trust-based relationships.
• Ability to identify issues, remediation tactics and escalation paths.
• Personal initiative and accountability.
• Sound judgment and ability to problem solve.
• Sound organizational and time management skills
• Ability to prioritize and manage multiple priorities.

Competencies:

• Relationship-Builder Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset.
• Problem Solving Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situations.
• Continuous Learning Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth.
• Initiative Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
• Adaptability Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course.
• Results Orientation Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results.
• Values Orientation Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct, truthful, and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company.
• Detail Oriented Has exceptional attention to detail and focus on accurate and timely delivery. Maintains a consistent high level of quality of work.
• Creativity Possess the ability to analyze a situation and develop an alternative method for handling a situation when traditional methods aren't successful.

Education:

• 4-year college degree or equivalency strongly preferred; equivalent work experience may substitute
• Experience with voluntary benefit lifecycle. 3 years of group benefits insurance industry experience preferred.