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General Summary: Performs preventative and urgent maintenance of production machinery and equipment.
$Sign-On Bonus Available!$
Sign-on Bonus up to $3000! Bonus ranges from $1000-$3000 (Actual bonus amount will be determined once the candidate has been assessed and the level of Maintenance Technician is determined for the candidate to be hired into)
Benefits and Culture
We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future. Reser's offers choices whenever possible, because we recognize the diverse and ever changing needs of our employees. Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.
We strive to be your Employer of Choice. As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees want to build a lasting career.
Visit our website to learn more about our competitive benefit programs - https://www.resers.com/careers/#benefits
Principal Duties and Responsibilities
1. Maintain a safe and clean work environment in accordance with SWI’s and GMP’s.
2. Support the production team as the mechanical expert.
3. Ensure production and support equipment are functioning properly
4. Perform reliability-based asset care and complete corrective work orders.
5. Troubleshoot and diagnoses equipment malfunctions/complete reactive work orders.
6. Make repairs or adjustments to equipment, structures, and facilities equipment as needed.
7. Perform basic electrical duties (replace motors, switches, PE, etc.)
8. Dismantle/assemble machines or equipment to support sanitation or production needs.
9. Perform package change over on lines as required.
10. Train production team members on mechanical process
11. Focus on continuous improvement and the elimination of waste(s).
12. Operate within a CMMS system recording work performed and work needed.
13. Maintain control of MRO inventory.
14. Perform additional duties as assigned including, but not limited to all facilities related tasks and work on special projects as required or assigned by the Facilities and Maintenance Manager.
Job Specifications
1. Familiarity with OSHA safety standards and regulations.
2. Ability to report to work on time and complete entire shift. Timely and regular attendance is required.
3. High school diploma or equivalent.
4. 1-3 years of experience working as a multi-craft industrial technician.
5. Basic understanding of steam generation and supply systems.
6. Basic knowledge of mechanical, electrical, hydraulic, and pneumatic systems maintenance.
7. Basic troubleshooting skills.
8. Good communication skills.
9. Basic computer and report writing skills.
10. Ability to lift and manipulate heavy equipment.
11. Good time-management skills
12. Will be required to work flexible hours, weekends, and holidays.
Working Conditions
1. Processed and refrigerated foods manufacturing plant.
2. Wet or dry environment with temperatures ranging from 25f to 115f.
3. Lifting up to 50lbs repeatably.
4. Production demands may require short notice overtime and weekend scheduling.
Recipe for Success
Reser’s is the leading provider of fresh refrigerated deli salads, side dishes, and prepared foods for the supermarket, club store, and food service industries. Family owned and operated, Reser’s has been a proud sponsor of good times at racetracks, picnics, BBQs, music festivals, and affordable family meals since 1950. Reser’s family of brands include Reser’s American Classics, Main St Bistro, Stonemill Kitchens, and more. With more than 4,500 employees, Reser’s operates 14 facilities in the US, Mexico, and Canada and actively supports the communities it serves.
#INDTopeka
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Benefits and Culture
We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future. Reser’s offers choices whenever possible, because we recognize the diverse and ever-changing needs of our employees. Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.
We strive to be Employer of Choice. As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees what to build a lasting career.
Visit our website to learn more about our competitive benefit programs – www.resers.com/careers/#benefits
Reser’s Fine Foods – Job Description
Title: Director- Customer Service
FLSA Status: Exempt
Location: Corporate Job Family: Customer Service
Reports to: Vice President- Supply Chain Career Track/Level: M5
Job Summary:
The Customer Service Director leads the day-to-day customer service function supporting business customers, sales, manufacturing, distribution, logistics, and supply chain operations. This role oversees a small team responsible for managing order exceptions, resolving processing issues, coordinating cross-functional follow-up, and ensuring customers are kept informed when order, delivery, or service issues occur. The Director focuses on operational execution, process improvement, system utilization, workflow consistency, and team performance in a system-driven, exception-based customer service environment.
Essential Position Functions:
1. Leads the daily customer service operation for business customers, with emphasis on order exception management, issue resolution, customer communication, and timely cross-functional follow-up.
2. Oversees a small team of customer service employees and managers, setting clear priorities, expectations, workflows, and service standards.
3. Monitors exception trends, late orders, processing issues, deviations, and service disruptions, and partners with internal teams to resolve root causes and reduce recurrence.
4. Ensures customer service processes are consistently followed, documented, and improved to support accurate, efficient, and timely order support.
5. Partners with sales, manufacturing, planning, transportation, warehousing, distribution, logistics, and procurement to help ensure customer commitments are understood, tracked, and addressed.
6. Uses internal systems, reporting, and available data to monitor work volume, exception status, service trends, team performance, and process improvement opportunities.
7. Identifies and implements practical improvements to customer service workflows, system utilization, communication routines, escalation paths, and exception management processes.
8. Coordinates customer communication through appropriate internal channels when order, delivery, product availability, or processing issues require follow-up.
9. Supports service reporting, KPI tracking, and operational updates related to customer service performance, order exceptions, issue resolution, and process improvement progress.
10. Participates in operational planning discussions, including S&OP or similar cross-functional processes, to provide customer service insight on recurring issues, service risks, and improvement needs.
11. Supports business continuity and internal coordination during supply disruptions, system issues, or operational challenges affecting customer orders.
12. Builds a service-oriented, accountable team culture focused on responsiveness, accuracy, problem solving, continuous improvement, and internal partnership.
13. Provides coaching, feedback, development support, and performance management for team members and direct-report managers.
14. Makes or recommends staff employment decisions in accordance with company policy.
15. Performs special projects and other related duties, as assigned.
Education and Experience:
• Bachelor’s Degree in Business Administration, Supply Chain Management, Operations Management, Logistics, or related field, or equivalent combination of education and experience.
• 7-10 years of progressive experience in customer service, customer supply chain, order management, logistics, manufacturing support, or related disciplines.
• 5 years of people leadership experience, including leading supervisors, managers, or small teams.
• Experience supporting retail, food service, grocery, CPG, manufacturing, or other business-to-business customers.
• Strong knowledge of order management, exception handling, customer fulfillment, supply chain coordination, inventory communication, and service issue resolution.
• Experience using ERP, order management, CRM, reporting, or workflow systems such as M3, SAP, Oracle, or similar platforms.
• Experience using reporting or business intelligence tools such as Power BI, Tableau, Excel, or similar tools to monitor service trends and process performance.
• Food manufacturing or CPG industry experience preferred.
Knowledge, Skills and Abilities:
• Strong operational leadership skills with the ability to set priorities, clarify expectations, and drive follow-through in a small team environment.
• Excellent communication, relationship-building, and issue resolution skills with internal partners and business customers.
• Ability to analyze service trends, exception patterns, workflow gaps, and performance data to identify practical improvements.
• Strong process improvement mindset with the ability to simplify work, improve consistency, and strengthen system utilization.
• Ability to coordinate across functions, influence without direct authority, and keep issues moving to resolution.
• Sound judgment, attention to detail, accountability, and ability to balance customer needs with operational constraints.
Physical Demands and Working Conditions:
• Prolonged periods performing repetitive actions.
• Repetitive hand, wrist, and finger activities.
• Requires the ability to travel to various work locations by car or plane up to 15% of time.
• Office environment.
• Flexible schedule may be required based on business needs.
Exempt only: This position is eligible for a bonus based on company goals/performance.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Recipe for Success
Reser’s is the leading provider of fresh refrigerated foods for the supermarket and food service industries. Family owned and operated, Reser’s has been a proud sponsor of good times at picnics, BBQs, and affordable family meals since 1950. Reser’s family of brands include Reser’s American Classics, Main Street Bistro, Don Pancho, and more. Reser’s operates facilities in the US, Mexico and actively supports the communities it serves.
Benefits and Culture
We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future. Reser’s offers choices whenever possible, because we recognize the diverse and ever-changing needs of our employees. Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.
We strive to be Employer of Choice. As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees what to build a lasting career.
Visit our website to learn more about our competitive benefit programs – https://resers.com/careers/#benefits
Reser’s Fine Foods – Job Description
Title: Production Manager
Location: Production
Reports to: Plant Manager
FLSA Status: Exempt
Job Summary:
Directs, coordinates, and manages production activities.
Essential Position Functions:
1. Provides leadership, coaching, and development for Supervisor team members
2. Plans and establishes work schedules, and assignments to meet production goals.
3. Hires, trains, and evaluates production personnel.
4. Prepares and maintains production reports and personnel records
5. Monitors production tracking and quality control systems.
6. Reviews operations and confers with administrative staff to resolve procedural problems.
7. Provides leadership to meet company safety guidelines and Good Manufacturing Practices
8. Regular attendance and punctuality is required due to working with people, items and equipment that are at the facility
9. Monitor production processes to ensure adherence to food safety standards and Good Manufacturing Practices (GMPs).
10. Verify that sanitation and hygiene protocols are followed by all production personnel.
11. Report and escalate any food safety concerns or deviations promptly to Plant Manager and Quality Assurance.
12. Support food safety audits and assist in implementing corrective actions as needed.
13. Train and coach team members on food safety procedures and regulatory compliance.
Education and Experience:
• 5-10 years manufacturing experience in the food industry is required.
• High School Diploma or equivalent is required. Some college is preferred.
Knowledge, Skills and Abilities:
• Basic PC skills are required.
• Proficient in word processing and spreadsheets.
• English/Spanish bilingual a plus.
Physical Demands and Working Conditions:
• Food manufacturing plant.
• The environment may be wet or dry and temperatures may range from 25°F to 110°F.
• Lifting, kneeling, and bending with packages in excess of 50 lbs.
• Travel up to 10% of the time.
• Production demands may require overtime and/or evening or weekend scheduling.
Exempt only: This position is eligible for a bonus based on company goals/performance.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.