Summary of Job:

Education and Experience:

• Bachelor’s degree in Business, Marketing or related field preferred
• High school diploma or GED
• 2 or more years HVAC Sales Management experience preferred
• Sales Management experience required
• Knowledge and understanding of marketing and financing concepts
• A working familiarity and proficiency with Microsoft Office Suite products including Excel and Word is preferred, and the ability to be trained in use of the Company-specific applications and software is required 

Skills and Abilities:

• Results oriented self-starter
• Good analytical and problem-solving skills
• Ability to effectively manage staff with servant-leader approach and ability to inspire and motive
• Strong ability to train, coach and mentor sales personnel on effective selling techniques
• Good customer service skills and effective interpersonal skills
• Excellent communication skills
• Good attention to detail with emphasis on quality
• Good planning and organizational skills
• Professional demeanor
• Excellent sales ability
• Ability and willingness to demonstrate ethical behavior and a high level of integrity

Company Perks & Benefits

Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn’t just about your physical health; it’s about your finances, career, community, and relationships too. We don’t just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day!

• Physical: Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.

• Financial: Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.

• Community: Company-supported volunteer opportunities to make a real impact.

• Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.

• Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it.

Summary of Job:

Education and Experience:

• Bachelor’s degree in Business, Marketing or related field preferred
• High school diploma or GED
• 2 or more years HVAC Sales Management experience preferred
• Sales Management experience required
• Knowledge and understanding of marketing and financing concepts
• A working familiarity and proficiency with Microsoft Office Suite products including Excel and Word is preferred, and the ability to be trained in use of the Company-specific applications and software is required 

Skills and Abilities:

• Results oriented self-starter
• Good analytical and problem-solving skills
• Ability to effectively manage staff with servant-leader approach and ability to inspire and motive
• Strong ability to train, coach and mentor sales personnel on effective selling techniques
• Good customer service skills and effective interpersonal skills
• Excellent communication skills
• Good attention to detail with emphasis on quality
• Good planning and organizational skills
• Professional demeanor
• Excellent sales ability
• Ability and willingness to demonstrate ethical behavior and a high level of integrity

Company Perks & Benefits

Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn’t just about your physical health; it’s about your finances, career, community, and relationships too. We don’t just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day!

• Physical: Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.

• Financial: Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.

• Community: Company-supported volunteer opportunities to make a real impact.

• Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.

• Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it.

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Why Choose Us?

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

The American Red Cross is seeking a Regional Philanthropy Officer who will cultivate relationship and gifts with individual donors and community and family foundations in northeast and southeast Wisconsin. 

What You Need to Know:  

We are looking for a Regional Philanthropy Officer who will meet fundraising goals and objectives to serve our mission. In this role, you will identify, engage, cultivate, solicit, and steward current and prospective individual regional donors in expanding their financial support of the work of the American Red Cross.  

This is a hybrid role where you will meet with donors in person and attend meetings in our Milwaukee office as needed (2600 W Wisconsin Ave).

Where Your Career Is a Force For Good:

• Work with the local fundraising team to develop and execute ongoing regional strategy for qualifying individual donors to ensure retention, growth of donor contributions, as well as recapture from previous donors. Work collaboratively with other departments and fundraising staff to create customized solicitation strategies matching the objectives of the organization and the interests of the donor/prospect. 
• Solicit assigned donor portfolios through face-to-face visits and virtual meetings including preparation of personalized materials.  
• Meet personal annual revenue targets by working with an assigned portfolio of donors and prospects. 
• Implement a program/activity to identify, cultivate, solicit, and steward donors at the $5,000 level or higher, with an emphasis on maximizing revenue for the American Red Cross.  
• Maintain donor records within our database management tool. (Salesforce) 
• Assist donors in creating meaning in their lives by giving to the American Red Cross. 
• This position is a blend of work-from-home, in-person meetings with donors, and in office time.
• Participate in disaster relief fundraising projects as appropriate. 

What You Need to Succeed:

• Bachelor’s degree or equivalent experience required. 
• Minimum five years of sales and/or fundraising experience required.  
• Proven experience in developing strategies for donor retention, growth, and recapture, and proven success with complex requests is required.  
• A current valid driver's license and a good driving record is required. 
• Ability to relate well and work effectively with multiple constituencies and audiences. Excellent interpersonal, verbal, and written communication skills. Knowledge of office systems: MS Office preferred and fundraising database systems (e.g., Raiser’s Edge, Salesforce.com).  
• Ability to work on a team within a collaborative environment and ensure the highest customer service orientation. 
• Travel: Frequent travel within the Wisconsin region is required.

What Will Give You The Competitive Edge:

• Expertise in the eastern Wisconsin funding community, highly desirable.
• Knowledge of current trends in philanthropy. 
• Self-starter with excellent skills in new donor cultivation and strategies for growing partnerships.

Compensation: The position offers a competitive base salary. You are eligible to participate in an incentive plan based on annual individual and organization performance.

Benefits For You:  

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. 

• Medical, Dental, Vision plans 
• Health Spending Accounts & Flexible Spending Accounts 
• PTO (Paid Time Off):  Starting at 15 days a year; based on FLSA (Fair Labor Standards Act) status and tenure 
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays. 
• 401K with up to 6% match 
• Paid Family Leave 
• Employee Assistance Program 
• Disability and Insurance: Short + Long Term 
• Service Awards and recognition 

Physical Requirements:  

Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

*LI-POST

Apply now!  Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
​

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Why Choose Us?

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

The American Red Cross is seeking a Regional Philanthropy Officer who will cultivate relationship and gifts with individual donors and community and family foundations in northeast and southeast Wisconsin. 

What You Need to Know:  

We are looking for a Regional Philanthropy Officer who will meet fundraising goals and objectives to serve our mission. In this role, you will identify, engage, cultivate, solicit, and steward current and prospective individual regional donors in expanding their financial support of the work of the American Red Cross.  

This is a hybrid role where you will meet with donors in person and attend meetings in our Milwaukee office as needed (2600 W Wisconsin Ave).

Where Your Career Is a Force For Good:

• Work with the local fundraising team to develop and execute ongoing regional strategy for qualifying individual donors to ensure retention, growth of donor contributions, as well as recapture from previous donors. Work collaboratively with other departments and fundraising staff to create customized solicitation strategies matching the objectives of the organization and the interests of the donor/prospect. 
• Solicit assigned donor portfolios through face-to-face visits and virtual meetings including preparation of personalized materials.  
• Meet personal annual revenue targets by working with an assigned portfolio of donors and prospects. 
• Implement a program/activity to identify, cultivate, solicit, and steward donors at the $5,000 level or higher, with an emphasis on maximizing revenue for the American Red Cross.  
• Maintain donor records within our database management tool. (Salesforce) 
• Assist donors in creating meaning in their lives by giving to the American Red Cross. 
• This position is a blend of work-from-home, in-person meetings with donors, and in office time.
• Participate in disaster relief fundraising projects as appropriate. 

What You Need to Succeed:

• Bachelor’s degree or equivalent experience required. 
• Minimum five years of sales and/or fundraising experience required.  
• Proven experience in developing strategies for donor retention, growth, and recapture, and proven success with complex requests is required.  
• A current valid driver's license and a good driving record is required. 
• Ability to relate well and work effectively with multiple constituencies and audiences. Excellent interpersonal, verbal, and written communication skills. Knowledge of office systems: MS Office preferred and fundraising database systems (e.g., Raiser’s Edge, Salesforce.com).  
• Ability to work on a team within a collaborative environment and ensure the highest customer service orientation. 
• Travel: Frequent travel within the Wisconsin region is required.

What Will Give You The Competitive Edge:

• Expertise in the eastern Wisconsin funding community, highly desirable.
• Knowledge of current trends in philanthropy. 
• Self-starter with excellent skills in new donor cultivation and strategies for growing partnerships.

Compensation: The position offers a competitive base salary. You are eligible to participate in an incentive plan based on annual individual and organization performance.

Benefits For You:  

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. 

• Medical, Dental, Vision plans 
• Health Spending Accounts & Flexible Spending Accounts 
• PTO (Paid Time Off):  Starting at 15 days a year; based on FLSA (Fair Labor Standards Act) status and tenure 
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays. 
• 401K with up to 6% match 
• Paid Family Leave 
• Employee Assistance Program 
• Disability and Insurance: Short + Long Term 
• Service Awards and recognition 

Physical Requirements:  

Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

*LI-POST

Apply now!  Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
​

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Why Choose Us?

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

The American Red Cross is seeking a Regional Philanthropy Officer who will cultivate relationship and gifts with individual donors and community and family foundations in northeast and southeast Wisconsin. 

What You Need to Know:  

We are looking for a Regional Philanthropy Officer who will meet fundraising goals and objectives to serve our mission. In this role, you will identify, engage, cultivate, solicit, and steward current and prospective individual regional donors in expanding their financial support of the work of the American Red Cross.  

This is a hybrid role where you will meet with donors in person and attend meetings in our Milwaukee office as needed (2600 W Wisconsin Ave).

Where Your Career Is a Force For Good:

• Work with the local fundraising team to develop and execute ongoing regional strategy for qualifying individual donors to ensure retention, growth of donor contributions, as well as recapture from previous donors. Work collaboratively with other departments and fundraising staff to create customized solicitation strategies matching the objectives of the organization and the interests of the donor/prospect. 
• Solicit assigned donor portfolios through face-to-face visits and virtual meetings including preparation of personalized materials.  
• Meet personal annual revenue targets by working with an assigned portfolio of donors and prospects. 
• Implement a program/activity to identify, cultivate, solicit, and steward donors at the $5,000 level or higher, with an emphasis on maximizing revenue for the American Red Cross.  
• Maintain donor records within our database management tool. (Salesforce) 
• Assist donors in creating meaning in their lives by giving to the American Red Cross. 
• This position is a blend of work-from-home, in-person meetings with donors, and in office time.
• Participate in disaster relief fundraising projects as appropriate. 

What You Need to Succeed:

• Bachelor’s degree or equivalent experience required. 
• Minimum five years of sales and/or fundraising experience required.  
• Proven experience in developing strategies for donor retention, growth, and recapture, and proven success with complex requests is required.  
• A current valid driver's license and a good driving record is required. 
• Ability to relate well and work effectively with multiple constituencies and audiences. Excellent interpersonal, verbal, and written communication skills. Knowledge of office systems: MS Office preferred and fundraising database systems (e.g., Raiser’s Edge, Salesforce.com).  
• Ability to work on a team within a collaborative environment and ensure the highest customer service orientation. 
• Travel: Frequent travel within the Wisconsin region is required.

What Will Give You The Competitive Edge:

• Expertise in the eastern Wisconsin funding community, highly desirable.
• Knowledge of current trends in philanthropy. 
• Self-starter with excellent skills in new donor cultivation and strategies for growing partnerships.

Compensation: The position offers a competitive base salary. You are eligible to participate in an incentive plan based on annual individual and organization performance.

Benefits For You:  

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. 

• Medical, Dental, Vision plans 
• Health Spending Accounts & Flexible Spending Accounts 
• PTO (Paid Time Off):  Starting at 15 days a year; based on FLSA (Fair Labor Standards Act) status and tenure 
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays. 
• 401K with up to 6% match 
• Paid Family Leave 
• Employee Assistance Program 
• Disability and Insurance: Short + Long Term 
• Service Awards and recognition 

Physical Requirements:  

Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

*LI-POST

Apply now!  Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
​

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Why Choose Us?

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

The American Red Cross is seeking a Regional Philanthropy Officer who will cultivate relationship and gifts with individual donors and community and family foundations in northeast and southeast Wisconsin. 

What You Need to Know:  

We are looking for a Regional Philanthropy Officer who will meet fundraising goals and objectives to serve our mission. In this role, you will identify, engage, cultivate, solicit, and steward current and prospective individual regional donors in expanding their financial support of the work of the American Red Cross.  

This is a hybrid role where you will meet with donors in person and attend meetings in our Milwaukee office as needed (2600 W Wisconsin Ave).

Where Your Career Is a Force For Good:

• Work with the local fundraising team to develop and execute ongoing regional strategy for qualifying individual donors to ensure retention, growth of donor contributions, as well as recapture from previous donors. Work collaboratively with other departments and fundraising staff to create customized solicitation strategies matching the objectives of the organization and the interests of the donor/prospect. 
• Solicit assigned donor portfolios through face-to-face visits and virtual meetings including preparation of personalized materials.  
• Meet personal annual revenue targets by working with an assigned portfolio of donors and prospects. 
• Implement a program/activity to identify, cultivate, solicit, and steward donors at the $5,000 level or higher, with an emphasis on maximizing revenue for the American Red Cross.  
• Maintain donor records within our database management tool. (Salesforce) 
• Assist donors in creating meaning in their lives by giving to the American Red Cross. 
• This position is a blend of work-from-home, in-person meetings with donors, and in office time.
• Participate in disaster relief fundraising projects as appropriate. 

What You Need to Succeed:

• Bachelor’s degree or equivalent experience required. 
• Minimum five years of sales and/or fundraising experience required.  
• Proven experience in developing strategies for donor retention, growth, and recapture, and proven success with complex requests is required.  
• A current valid driver's license and a good driving record is required. 
• Ability to relate well and work effectively with multiple constituencies and audiences. Excellent interpersonal, verbal, and written communication skills. Knowledge of office systems: MS Office preferred and fundraising database systems (e.g., Raiser’s Edge, Salesforce.com).  
• Ability to work on a team within a collaborative environment and ensure the highest customer service orientation. 
• Travel: Frequent travel within the Wisconsin region is required.

What Will Give You The Competitive Edge:

• Expertise in the eastern Wisconsin funding community, highly desirable.
• Knowledge of current trends in philanthropy. 
• Self-starter with excellent skills in new donor cultivation and strategies for growing partnerships.

Compensation: The position offers a competitive base salary. You are eligible to participate in an incentive plan based on annual individual and organization performance.

Benefits For You:  

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. 

• Medical, Dental, Vision plans 
• Health Spending Accounts & Flexible Spending Accounts 
• PTO (Paid Time Off):  Starting at 15 days a year; based on FLSA (Fair Labor Standards Act) status and tenure 
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays. 
• 401K with up to 6% match 
• Paid Family Leave 
• Employee Assistance Program 
• Disability and Insurance: Short + Long Term 
• Service Awards and recognition 

Physical Requirements:  

Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

*LI-POST

Apply now!  Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
​

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES: ​

• Owns and operates an average annual budget of over $100M for multiple medical centers, staffing up to 150 employees and regularly servicing up to 20,000 patients per year. 
• Owns and operates the design, development, and implementation of the ongoing strategy for operational excellence and growth within the centers. Ensures all goals are being met/exceeded regarding the overall patient experience. Partners with market leaders to execute their business plan and meet their growth and financial objectives by ensuring action plans are generated and followed.
• Responsible for Training and Development of Center leaders and ensuring that those leaders are in constant development and being coached for future upward mobility.
• Partners with the Regional President to provide management support in the oversight and execution of high-quality, cost-effective and VIP service for clinical outcomes that align with the organization.
• Manages execution of key operational outcomes to ensure customer, provider and regulatory expectations are met/exceeded. Coordinates and interfaces with various COEs to ensure the appropriate resources are available to the market.
• Oversees communications verbalizing of a clear understanding and ownership of key scorecard measurements and of total quality measures and initiatives.
• Mentors, coaches, and develops operation teams in the market. Grows the team to match the needs of the business.
• Aids in customer resolution responses and educates management on appropriate responses. Handles escalated issues and determines proper issue resolution.
• Leads growth strategy for each center around disenrollment.  
• Leads people, coordinates, and inspires the teams and achieves results under challenging circumstances.  
• Works comfortably with financial statements, and financial concepts, in a service organization.  
• Monitors office communication and performance to ensure that center leaders, front desk, referrals, and care teams operate in an efficient, accurate and customer-focused manner. 
• Collaborates with center leaders to conduct performance evaluations of team members and complete any required disciplinary actions. 
• Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out. 
• Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records. 
• Works in partnership with others in developing strategies to increase and retain membership. 
• Applies a bias towards frugality and creativity when it comes to problem solving for operational challenges, seeking to improve people, process, and systems resolutions before increasing costs and complexity. 
• Utilizes a keen sense of business acumen that assists with understanding the business.  
• Collaborates with leaders in relation to strategic business planning. 
• Demonstrates an astute sense of ownership; the successful incumbent drives centers success from all dimensions – people, finance, service, growth, and outcomes, as if they owned the organization.  
• Maintains an awareness of the competitive healthcare environment; actively drives retention and ensures that the level of service exceeds all other healthcare providers. 
• Works with clinical providers to help schedule meetings with patients and/or write letters to/for them. 
• Reviews reports to ensure target metrics are achieved and processes are being followed. 
• Conducts walk-through of the Centers to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc. 
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Highly developed business acumen and relationship management/building skills
• Advanced knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique and operations
• Possesses the knowledge, understanding, experience, skills, and abilities commensurate with managing an entity that equals or exceeds $60M in annual revenue. 
• Superior knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Knowledge and implementation of regulatory requirements and laws that govern clinic activities
• Exceptional record of accomplishment of driving revenue growth and controlling expenses
• Ability to effectively leverage business and organizational knowledge within and across functions
• Skilled in negotiating; able to effectively influence executives, leaders, and all levels within the organization in matters of transformational change and operational optimization
• Exceptional written and verbal communication skills
• Exceptional organizational and management skills, including the handling of multiple projects simultaneously and meeting tight deadlines
• Keen understanding of business controls and operations
• Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic
• Passionate about serving others with VIP experiences; ability to naturally engage and connect with others
• Self-starter with the ability to think creatively and work effectively
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software
• Ability and willingness to travel locally, regionally, and nationwide up to 50% of the time; ability to travel regionally and nationwide up to 10% of the time. 
• Spoken and written fluency in English
• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• Bachelor’s degree in business, Healthcare or Public Administration, Finance, Economics or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
• MBA or master's degree in healthcare or public administration or a related discipline preferred
• A minimum of 7 years’ healthcare administration, budget management, finance or closely related industry work experience required
• A minimum of 5 years direct management/leadership experience within a customer/client service environment required
• Experience managing a diverse group of functional area professionals strongly preferred
• Experience managing and overseeing a multi-million-dollar P&L account highly desired
• This position requires possession and maintenance of a current, valid Driver’s License

PAY RANGE:

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS