Hartford HealthCare Corp.
Location Detail: 9 Farm Springs Rd Farmington (10566)
Work where every moment matters.
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Position Summary:
The Denial Specialist is responsible for reviewing, analyzing and appealing denials related to DRG (Diagnostic Related Group) downgrades. This role involves validating the coding and clinical accuracy, ensuring proper documentation and collaborating with other departments to address payer concerns. Key responsibilities include timely investigation of DRG downgrades, submitting appeals, coordinating follow-up actions and ensuring compliance with regulatory standards. The specialist also plays a critical role in preventing future downgrades by identifying trends and providing feedback to improve coding and clinical documentation practices.
Position Responsibilities:
Key Areas of Responsibility
Denial Resolution
· Conduct a thorough review of medical records, coding and clinical documentation to validate or appeal payer denials.
· Prepare, document and submit appeals for DRG denials, ensuring appeals are well-supported with clinical evidence, coding guidelines, and regulatory requirements.
· Work closely with the Clinical Documentation Improvement (CDI) and Coding teams to ensure accurate DRG assignment and enhance documentation practices that support appropriate reimbursement.
· Ensure that all DRG denial and appeal activities comply with federal, state, and payer-specific regulations, including maintaining knowledge of ICD-10-CM/PCS coding guidelines and CMS regulations.
· Maintain accurate records of denial appeals in the designated software, including the status of appeals, timelines, and outcomes.
· Monitor appeal deadlines to ensure timely submission of all required documentation and compliance with payer appeal windows.
· Contribute to revenue protection efforts by successfully overturning inappropriate denials and reducing the financial impact of DRG downgrades.
· Meet departmental performance goals, including Key Performance Indicators (KPIs) related to denial turnaround times, appeal success rates, and denial reduction targets.
Denials Prevention
· Analyze denial patterns to identify root causes and collaborate on preventive strategies.
· Proactively address discrepancies between payer policies, regulatory standards and internal processes to prevent future denials.
· Develop and implement process improvements aimed at preventing denials, such as better workflows, enhanced communication between departments, or technology solutions.
· Provide regular reports and feedback to leadership and relevant departments on denial prevention efforts, identifying areas needing attention.
Education
· Provide ongoing education to the coding and CDI teams regarding DRG validation, payer guidelines, and best practices to minimize future denials.
Stays current on payer policies, regulatory changes, coding guidelines (e.g., ICD-10, DRG), and healthcare regulations that could impact denials and coding practices.
Communication
· Collaborate with Revenue Cycle and Medical Staff teams to ensure a unified approach to denial management and appeals.
· Serve as the primary contact with payers on DRG-related denials. Effectively communicate the clinical and coding rationale for the DRG assignment and challenge inappropriate denials.
· Respond to department inquiries regarding claim denials, explaining the resolution process and providing updates as needed.
· Communicates across departments as needed.
Other
· Performs other related duties as required.
· Mentors new and existing team members.
· Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association and adheres to official coding guidelines.
Working Relationships:
This Job Reports To: Medical Director
Qualifications
Requirements and Specifications:
Education
· Minimum: Associate of Science in Nursing
· Preferred: Bachelor of Science in Nursing
Experience
• Minimum: Two (2) years of progressive on-the-job inpatient and/or clinical documentation experience within healthcare revenue cycle or other healthcare field.
· Preferred: Three (3) years of progressive on-the-job experience with DRG denial management and appeals preferred.
Licensure, Certification, Registration
• Active Registered Nurse license from the State of Connecticut
• Certified Clinical Documentation Specialist (CCDS), Certified Documentation Integrity Practitioner (CDIP)
Language Skills
• Strong written and verbal communication skills.
Knowledge, Skills and Ability Requirements
• Strong understanding of ICD-10-CM/PCS coding, DRG assignment, and payer regulations related to DRG validation.
• Ability to analyze medical records, coding documentation, and payer denial reasons to determine appropriate appeal strategies.
• Excellent written and verbal communication skills, with the ability to clearly articulate clinical and coding justifications in appeal letters.
• Ability to manage multiple denials, prioritize tasks, and ensure timely submission of appeals.
• Experience with electronic health record (EHR) systems, coding software, and denial tracking tools.
• Proficient in tracking systems and data management tools.
• Strong organizational skills with a high level of accuracy and attention to detail.
• Strong interpersonal skills.
• Excellent communication and collaboration abilities.
• Strong problem-solving, analytical, and critical thinking skills.
• Experience working with cross-functional departments to research and resolve issues using innovative solutions.
• Ability to work independently.
• Ability to provide outstanding customer service.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
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