Compensation: 180.000 - 260.000
Our Culture
Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.
Who We Are
Our mission is to provide a full range of primary health care and supportive social services that promote the health and well‑being of all who live in or visit the ten outermost towns of Cape Cod. OCHS now cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown and the AIM Medical Center in Wellfleet, Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient‑Centred Medical Home, OCHS holds itself to the highest standards, ensuring patients have access to care when they need it and validating that staff are working at the top of their licensures.
Our Core Competencies
We focus on fostering teamwork, integrity, honesty, technology, and a patient‑centred approach. Our culture of trust and respect among team members and the communities we serve drives us to prioritize the needs and well‑being of those we serve, strive to exceed expectations, and make a meaningful difference.
A Day In The Life Of This Role
Reporting to the Senior Medical Director for Clinical Services, the Site Medical Director provides clinical care, site leadership, and guides the professional practice of the Health Center. The Medical Director embodies the mission of OCHS, serves as a key member of the Leadership Team, supervises and mentors providers, and participates in organizational initiatives and policy communication. With the Health Center’s Leadership team, the Medical Director delivers high quality, efficient, patient‑centred care to the patients and communities served.
Essential Functions
Clinical Duties
- Provide comprehensive and continuing care to patients through diagnosis of disease processes and provision of routine, preventive or urgent medical treatment at Health Centers or other locations within OCHS’s scope or practice, referring patients to other practitioners as appropriate.
- Serve as leader of a clinic team to manage the health of a panel of patients, including regular communication with the team regarding the population managed.
- Supervise and collaborate with clinicians, RN/LPN, medical assistants, and other allied health care staff, as appropriate, to ensure proper delivery of medical care to patients.
- Participate in patient‑care audits for quality assurance and utilisation review to maintain and improve patient‑care standards of excellence.
- Oversee complex clinical cases and provide direct consultation to providers on challenging patient‑care issues when needed.
- Provide administrative input for staff performance reviews, hiring decisions, and disciplinary issues.
- Participate in the on‑call schedule as assigned, including coverage of weekend shifts as needed.
- Maintain knowledge of current developments in the specialty to enhance professional expertise, including maintenance of Board Certification if applicable and completion of CME as needed to maintain licensure.
- Participate in regular clinical practitioner and staff meetings.
- Perform other related duties as reasonably required or assigned.
Administrative Duties – Supervision and Mentoring of Clinical Practitioners
- Ensure the provision of high quality, evidence‑based, patient‑centred medical care at Outer Cape Health Services.
- Support a team‑based, patient‑centred model of care that forwards a multi‑disciplinary approach to diagnosis and treatment of clinical problems, and works to improve population health overall.
- Collaborate with Site Leadership to develop clinical schedules to meet the hours of the organization set by the Board of Directors.
- Work with senior leadership to ensure development of after‑hours and weekend call schedules ensuring appropriate clinical availability.
- Establish and implement clinical standards of care, policies and procedures consistent with organisational goals and evidence‑based medical practices.
- Ensure education regarding and compliance of clinical staff with policies and procedures.
- Provide ongoing orientation and evaluation programme for practitioners.
- Direct, supervise and evaluate work of clinical staff, providing ongoing feedback toward performance improvement; meet regularly with staff; review provider‑related quality data, patient feedback and staff input to conduct yearly performance reviews; provide corrective action as needed.
- Participate in interviews, reviewing references and providing recommendations for potential practitioners.
- Work with senior leadership and credentialing manager to ensure initial and bi‑annual updating of all Medical Staff files, credentialing activities, assuring completeness and timeliness of information.
- Ensure providers receive appropriate training to use IT resources effectively; receive reports regarding practitioner documentation and coding on a regular basis to ensure compliance with standards; monitor clinician compliance with medical record completion policies and HCFA evaluation and management documentation guidelines.
- Promote professional relationships among practitioners, patients and staff; review and moderate significant patient concerns or complaints regarding clinical care as referred by the Compliance Manager.
- Ensure effective data collection and reporting systems for continuous process improvement and assist with implementation of quality improvement measures.
- Maintain and/or attain OCHS accreditation with healthcare organisations and regulatory bodies when needed, including but not limited to HRSA, DPH and NCQA.
- Support risk management, compliance, privacy and ethical issues; focus on Social Determinants of Health (SDoH) and health equity performance and initiatives.
- Implement ACO population health strategies, quality improvement initiatives, care coordination and performance metrics.
- Support and develop clinical service lines including OBAT, specialty care, behavioural health and psychiatry.
- Review and provide feedback regarding aspects of the budget related to practitioner performance.
Non‑Essential Functions
- Attend periodic staff meetings.
- Adhere to OCHS policies.
- Adhere to OCHS values and principles.
Qualifications
- Practice within the scope of licensure and certification consistent with Massachusetts law and OCHS policy.
- For physician applicants: M.D. or D.O., board certification or eligibility in an appropriate specialty.
- For NP/PA applicants: graduation from an accredited programme and current certification.
- Possess and maintain a valid and unrestricted licence to practice in the Commonwealth of Massachusetts.
- BLS certification required.
- Valid DEA registration and prescribing authority as applicable.
- Eligibility to participate in Medicare, Medicaid and other third‑party payer programmes.
- Demonstrated commitment to team‑based care and the Patient‑Centred Medical Home model.
- Strong leadership, collaboration and communication skills.
- Excellent organisational and problem‑solving abilities.
- Proficiency in electronic health records and standard office software (EPIC, Outlook, Microsoft Office, OneDrive).
- Ability to adhere to strict confidentiality standards.
- Ability to work effectively in a culturally diverse and inclusive environment.
- Commitment to health equity and serving a diverse, seasonal and community‑based patient population.
- Additional training or experience in healthcare leadership.
Physical Requirements
This is a sedentary job by nature but can be physically demanding on occasion, and the functions of this role are primarily conducted within a clinic environment. Requires the ability to sit and/or stand for long periods of time, and to use computers and a phone.
Internal and External Contacts
Interfaces regularly with patients, clinicians, staff, community partners and external care providers in person, on the phone and electronically.
Equal Employment Opportunity Statement
Outer Cape Health Services is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any protected class under federal, state or local law is a violation of our policy and is against the law. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, covered veterans’ status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation or any other protected characteristic. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions‑in‑force, recall, transfer, leave of absence, compensation and training.
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