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Datacom Inside Sales Representative

We are looking for an Inside Sales Representative to join our Rexel USA team in Denver, CO! Employee's level and pay will be dependent on their level of experience, knowledge, and capabilities. The Inside Sales Representative is responsible for the proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing quotes and orders for customers, pursuing product and application knowledge, and prospecting for additional organic growth from existing customer base.

What You'll Do:

• Process telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate
• Assist outside sales personnel by processing priority transactions
• Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers
• Prospect for new accounts within a specified geographical territory
• Manage a defined customer base and establish and maintain customer relationships
• Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences. Close orders and resolve customer issues promptly using root-cause analysis
• Process product quotations/proposals and provide continuous follow up throughout the completion of the customer's purchasing cycle
• Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends
• Participate in product meetings, product and process seminars and product training to enhance and maintain personal and product knowledge
• Pursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer's promised delivery date
• Other duties as assigned

Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

What You'll Need

• 2+ years of customer service, sales, or electrical distribution experience
• High School or GED - Required

Knowledge, Skills & Abilities

• Ability to handle basic/intermediate issues and problems
• Basic/intermediate product and application knowledge essential
• Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
• Highly self-motivated
• Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)
• Ability to work overtime as needed

Additional Information

Physical Demands:

• Sit: Must be able to remain in a stationary position - Constantly at least 51%
• Walk: Must be able to move about inside/outside office or work location - Frequently 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Occasionally up to 20%

Weight and Force Demands:

• Up to 10 pounds - Frequently 21% to 50%
• Up to 25 pounds - Frequently 21% to 50%
• Up to 50 pounds - Occasionally up to 20%

Working Environment:

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally up to 20%
• Handles or works with potentially dangerous equipment - Occasionally up to 20%
• Travels to offsite locations - Occasionally up to 20%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

For the state of Colorado only, the pay range is $25.37 to $34.88, depending upon qualifications, experience, and other considerations permitted by law. Commission/bonus plan: Inside Sales Plan

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Human Resources Leadership

Provide human resources leadership and support to multiple facilities, under limited supervision, and using independent judgement, is responsible for the day-to-day administration of policies and programs covering several functional HR areas of recruitment, benefits, training, employee relations, employee engagement, and safety and HR compliance. Ensure consistent application of policies and procedures. Serve as a liaison with internal departments and temporary agencies.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for the management of policies, processes and practices related to recruitment, onboarding, employee relations, compensation, benefits, performance management and workforce planning.
• Leads department in the development, implementation, coordination and evaluation of HR related processes (SOPs, Work Instructions)
• Ensures compliance with employment related law.
• Engages and manages temporary agencies to ensure the fulfillment of open positions, and audits agency to ensure compliance.
• Manages Human Resources functions such as recruitment, onboarding, employee relations, compensation, training, equal employment/affirmative action, records, safety and health, benefits and employee services.
• Conducts research into human resource programs and activities and recommends changes or innovations where desirable.
• Coordinates, partners and delivers vendor and/or Company developed training courses for employees.
• Manages risk associated with employee relations.
• Responsible for hiring, coaching, training, and developing subordinate staff.
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.
• Corresponds with HR Director to document and assist in resolving employee issues and/or employee disciplinary matters.
• Relentlessly drives for more efficiency/effectiveness in the HR processes to minimize time spent on low value add activities.
• Partners to administers benefits programs including medical, dental, vision, wellness, life insurance, 401(k), short term disability, long term disability, paid time off
• Ensures employee relations activities occur (such as safety events, service awards, employee recognition, and social responsibility functions); actively participates in the planning and organizing
• Plans and implements recruitment and selection efforts; educates hiring managers about the selection process; takes proactive measures to ensure a diverse workforce.
• Oversees learning and development activities; recommends and conducts appropriate training and development (Levels program; technical training; leadership training)
• Recruitment and Selection - Leads new hire process including development of job descriptions; job advertising in various media (internet, recruiters & search firms, etc.); using independent discretion, reviews background, reference check and Profile results to determine employability (coaches General Managers on same); Administers/coordinates internal job posting program and writes job postings, ensure, new hire orientation is fostered in the environment to promote a positive attitude toward company onboarding
• Ensures performance management is accurate, equitable and timely; supports management in addressing performance issues on a daily basis.
• Fosters and maintains an employer friendly environment
• Facilitates effective and timely communication between all levels of employees
• Investigates and coordinates the resolution of employee issues and conflicts.
• Monitors compliance of various HR-related issues (I-9. EEO, OSHA, Sexual Harassment training, Federal Postings, others); maintains appropriate logs of completion
• Participates in HR internal audits and recommend necessary adjustments.
• Effectively manages communications of HR programs, processes and policies to Company Management and Team Members.
• Participates in the development and execution of new HR programs, processes, and projects that align with agreed HR and business priorities.
• Coordinates the company Employee Engagement surveys and performance improvement programs for the respective operations.
• HR Data and Analytics - effectively analyzes, articulates and acts upon notable talent trends.
• May be required to travel 10%

Demonstrate to comply with Custom Goods' Core Behaviors:

• Servant Leadership
• Passion for Excellence
• Integrity
• Resilient
• Intense Safety Focus
• Trust

Required Education and Experience

• Bachelor's degree in Human Resources or related field preferred
• PHR certification (preferred)
• 5 years of supervisory experience.
• 8 years progressive HR related experience required to include recruitment, employee relations, benefits administration, time keeping, and safety, preferably within a warehouse/production environment.
• Excellent verbal, interpersonal, and written communication skills.
• High level of confidentiality.
• Bilingual, preferred but not required
• Able to work in a fast paced environment and able to prioritize tasks and able to multi-task
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
• ADP Experience preferred, but not required.

AAP/EEO Statement: Custom Goods LLC. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of Custom Goods' employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.